Presidents’ Day SaleEnds 2/17. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $129.99
The comparable value price is $134.99

Customer reviews

Rating 4.6 out of 5 stars with 511 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers love the My Passport Ultra for Mac 4TB External USB 3.0 Portable Hard Drive for its massive storage capacity, ease of use, and portability. They appreciate its compatibility with both Mac and Windows systems, as well as its reliability and affordable price. While a few customers have mentioned that it can be a bit slow, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 511 reviews
  • Pros mentioned:
    Reliable

    Rated 5 out of 5 stars

    WD 4TB MacBook Compatible

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Hard Drive! I own 2 and one is over 2 years old and i have never ran into issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid, elegant and easy to use WD hard drive!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new WD HD! With it coming pre-formatted for MAC OS, I went from unboxing to MacBook Pro backup configuration in less than 3 minutes. It’s whisper quiet and doing its thing in the background. So glad I upgraded to this drive that needs no external power supply…beautifully simple!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive did the job and was easy to acquire. It was as a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A photographer’s life saver

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I capture a lot of images…as a photographer I’m confronted with the issues, such as culling photos, backing up and the finished portrait (better not lose those). I find this Xternal HD a must. It has proven to be a lifesaver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Western digital ssd

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with windows easy enough with minimal setup and came with a mini usb to USB an adapter.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can't Repair The Disc

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in Oct 2023 and moved years worth of stuff onto it. Haven't used it since March 2024, then plugged it in today, Sept 7, 2024, and got a popup saying "macOS can't repair the disc" and that I need to reformat it as soon as I can. I won't be doing that, since I can't trust this piece of garbage. Going back to Seagate, transferring this drive, and then I'll try to get my money back for the inconvenience.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi MarnieS, We recommend you to please let us know the entire problem in detail along with the error screenshot, so that the technical team can help troubleshoot and resolve the concern. You can open a support ticket at https://support-en.wd.com/app/askweb, the customer support team will contact you as soon as possible. WDConnections

  • Cons mentioned:
    Defective

    Rated 1 out of 5 stars

    Quit in less than a month

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the hard drive less than a month and it went bad. The light would come on and I could hear the motor working in it but my computer never recognized it. This is the 3rd one I’ve purchased and they all did the same thing. Used on MacBook Pro 2015

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drive has problems with iMac and Ventura OS

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drives have a problem where they will show "zero" files on the drive, even though your data is on the drive. (see pics) They will not unmount to run disk first aid, and you must either restart your machine or do a forced eject. Once you plug the drive back in, your files will be visible and the drive can be written to and works normally... for a while. They it happens again. I'm running a new iMac with Ventura. WD has no answers for this known problem, nor does Apple, and they both say to take the drive back to Best Buy and get a different brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Recommend

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and compatible with our older iMac and newer iMac desktops. Loading it up with thousands of pics and videos of our family and have had no issues accessing and uploading to online services for ordering purposes.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Your memories are worth it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use right out the box. Plug and play. Waa able to back up 250gb on my mac in a matter of 20-30 mins. Have lots of family photos , videos. Although I have the icloud and google photos , you can never have your precious memories backed up enough.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    King of storage

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage! So much space for everything on my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Portable, Storage

    Rated 5 out of 5 stars

    Compact and convenient

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, easy to setup for an extra drive for storage and to transfer items from my old computer to my new computer. I especially like that it came with an adaptor for USB-C to USB-A. I've had two WD My book for 10 years, so I tried this compact drive with more storage capability. I hope it lasts as long as the others.

    I would recommend this to a friend
  • Pros mentioned:
    Portable, Storage

    Rated 5 out of 5 stars

    Very good backup drive for MAC

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with this b/u drive. It’s pre formatted for Mac computers and has USB C connection as well as an adapter for old school USB. The price is good for 4TB of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid drive at an affordable price. I needed to send a project archive to a client and this was a perfect option.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Storage

    Rated 5 out of 5 stars

    My favorite hard drive!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are always my go-to hard drives. Absolutely love them! So easy to use, and perfect for a photographer with a massive catalog of photos.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great portable for external storage

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable drive for external storage from WD. Small size and weight make it easy to carry around on business trips. Better integration with Apple’s Time Machine for backup would be great though Windows features are good ;)

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    If you need the space and you have time...

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need the space and you have time, this drive is for you. It is SLLLOOOWWW! Compared to the many SSDs that are readily available. But if you need a bunch of space for a lower $ this is a great solution.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great External Hard Drive!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I purchased this product I did a lot of research. I wanted something small with a lot of storage available for my growing needs. At the same time I wanted something easy to use. I wanted something I could plug in, set up and use Time Machine to automatically back up for me. WD - My Passport Ultra for Mac does all of this! It's exactly what I was looking for. Easy to use. I definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Chairman

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its capacity exceeds my needs. Its price was right. It is small and convenient to carry with laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    amazing how much you can save in this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy one for school and at first, I had some trouble connecting it with a windows computer but if you got a Mac computer you can change the settings to make it work and it works great with my iPad too.

    I would recommend this to a friend