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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4 out of 5 stars with 41 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are delighted by the ample storage capacity and ease of use of the My Passport Wireless Pro 4TB external hard drive. Many found it simple to set up and use with both computers and mobile devices. However, some users experienced difficulties with the wireless functionality, reporting slow speeds and connectivity issues. The wireless setup and operation were cited as areas needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
  • Rated 4 out of 5 stars

    4 TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the fastest drive when saving files, but wireless does help with connecting other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my gopro an 360 camera. Hooks up to my smart TV easy a+++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it as a Plex media server. Works great! Good value

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BAD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For over 10 years l have owned more tan 5 my book external hard drive, 3 of them don't work anymore...But still l keep buying their products since there is not really any other brand that compete with them...This was my last try,this wireless passport...Mostly l bought it because l have a hard time to transfer photos or videos from my iphone to my pc then l thought this new WD will do the job...I was wrong ,it takes forever to transfer videos and even sometimes it just says it lost connection that means l have to start over again...After a week l returned this product to the store and got my money back..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great drive, wireless when you need it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this drive but it has helped me in getting data out of my system when other methods were timing out or just plain failing. The wireless feature also allowed for quick connection to other systems... made the overall task a snap

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good portable storage device for back-up of files or anything

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I love this!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this so much but the only issue about it is that the wifi/Bluetooth stopped working. Researched around and it looks like it’s common with this. Sucks especially for the price! It’s expensive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terible return policy on defective product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not even used the drive, got it hooked up, was accessible and discarded box. Because of covid I have never moved to my dew digs where the drive was, went to copy data for the move in and it is dead. Best buy expects you to hold onto the packing for 7 months. I'll use amazon instead. Purchase date was Aug 18, 2020 and the thing is dead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Portable, Convenient, Reliable, easily accessible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient, providing a reliable and safe option that allows you to easily access your files. Accessible anywhere you have a Wi-Fi connection (almost anywhere!)

    I would recommend this to a friend
  • Cons mentioned:
    Wireless

    Rated 1 out of 5 stars

    Completely useless and extremely slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst network device you can buy, viewing photos on anything over wifi is slower than a dialup modem , later found out a ton of people have had this problem since 2016 models and WD has done nothing to fix it. If your planning to use over wifi just forget it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for backup!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for backup for photographers on the go. The wi-fi feature is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless storage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and reliable wireless storage! Also, has Plex - a great plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little difficult to figure out at first but once you get it, it works amazingly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the new wireless hard drive. It meets or exceeds what we wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great back-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great!! Backs-up my files with no problem, fast and secure. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and worked as described. Storing all our photos is now easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! ...................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wireless not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not happy the Hard Drive get so hot and the wireless connection is poor

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and very hard to connect to wi-fi. Had to return mine

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WD - My Passport Wireless Pro 4 TB USB 3.0 Portabl

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son brought this for me as birthday gift. It is very easy to setup both computer and cell phone. Now I can backup photos from my camera and cell phone without cable.

    I would recommend this to a friend