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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 444 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the protection, ease of installation, and affordability of Webroot Antivirus Protection. They appreciate that it can be used on multiple devices and provides peace of mind. However, some users have experienced compatibility issues, particularly with Macs and iPhones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 444 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well to keep you going to the good sites, and you avoid going to the bad sites where they steal all your information!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heard of the product First time trying the product Very much satisfied with the product

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    using it for few years now, is light weight n good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    using it for few years now, is light weight and effective imo

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy set up. The price was really good. Good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus, Price

    Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best anti virus inernet protction programs available. Ive used them for years and tried several others. Webroot cant be beat for functionality and price!

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Felt Secured with Webroot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Webroot through Best Buy tech support for several years without any problems. This year I dropped the support and purchased on my own the cheaper Antivirus, not total internet coverage but so far, no issues. I like having 6 devices covered relativity inexpensive. I would not hesitate to buy any Webroot product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far, so great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great antivirus that doesn't lag my computer or have a million pop ups. I'll choose this one again and again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 4 out of 5 stars

    Great option for peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides worry free behind the scenes coverage that’s hassle free. Like you can use it on multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    The web site for this survey does not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Webroot works great. The web site for this survey does not.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not timely installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems to be working well, but getting it installed by the Geek Squad was quite a challenge. It took 4 days to complete because agent was not available or did not call back in the "10 minutes" he requested. It was usually hours, not 10 minutes, but one time it was 26 HOURS!!!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Phenomenal Sales Rep

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the same anti virus that Best Buy uses in their store, it came highly recommended by a very knowledgeable sales rep, Keaton, at the Tuttle location. I was very impressed with his knowledge on all the electronic items I purchased. I would definitely recommend seeking Keaton out if you have questions or need help with your next purchase, especially on T.V's

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Security and peace of mind

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and excellent peace of mind protection for all our computers and phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems very effective. Had for several years, no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff very knowledgeable and pointed me in the right direction. Easy to use instructions and very affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This digital copy was easy to install and my computer and laptop worked normal again afterwards. Before the install they ran slow with lots of pop ups. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Long-Time User

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Webroot for 3+ years on my Mac. I don't go online without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this security, i will always choose this brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good antivirus protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use webroot and it’s easy to install and use immediately. Best Buy has a great deal on it when I need to repurchase.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Should be Wonderroot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Webroot. Such a wonderful feeling of being safe and secure. Great response team that is willing and able to guide you through the dark and difficult times. Worth every cent. Rick. & Sue

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Poor Support Team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works great but had a problem getting help to install it after purchase. Was told would be sent a key/code for installation update/renewal but waited 3 days before finally received, then wouldn't recognize it. Contacted Geek Squad who tracked down the problem & installed it. Shows it is working now but everytime I call Geek Squad it takes them a bit to actually find where I have coverage for WebRoot. The last lady with GS actually insinuated I was lying about having WebRoot security when I asked for help installing it on a second device. Scary considering today's technology. May be finding another GS support and antivirus next go around. Very disappointed with both.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you've had a poor experience using GeekSquad support. If you want to speak with Webroot's support team, please go here: http://webroot.com/us/en/support/home-contact Webroot

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