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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 24 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.0 out of 5 stars

  • Cook Settings

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers are satisfied with the 1.6 Cu. Ft. Countertop Microwave with Sensor Cooking's appearance, with many reporting that it has worked great for them. The size is also a positive feature, as it conveniently fits on any counter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-24 of 24 reviews
  • Rated 1 out of 5 stars

    Lasted 17 months and died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product 9/24 from best buy and it stopped working 1/26 - it lasted 17 months. It also requires you hit an extra button to stop it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Microwave. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.

      Please feel free to reach out to us through any of the following options:
      Facebook: https://tinyurl.com/Whirlpool-Facebook
      Instagram: https://tinyurl.com/Whirlpool-Instagram
      Live Chat: https://www.whirlpool.com/services/contact-us.htm l (Tuesday - Friday, 8 AM - 6 PM ET)
      USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)

      We look forward to connecting with you soon! WhirlpoolBrand

  • Rated 3 out of 5 stars

    It came with parts missing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little Part missing inside of the microwave, we don’t understand how an important piece was not in te right please. See pictures

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microwave not for space I had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sold me a microwave that didn’t fit in my space. I gave them the number of my old microwave that did. They then made me call to have the microwave picked up. They wanted me to carry it myself which I told him I didn’t want to do. Then they sent UPS to leave a sticker and UPS did not return to pick up the microwave. finally got my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service provided

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad communication,sent me the wrong product with different size.They promised they will take care of the issue,waiting for 2 days,no response.very bad service.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

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