Customer Ratings & Reviews

Perfect Fit! The dimensions and installation templates (part of the outer box) were accurate and easy to use. The warning signal when timed cook is done is irritating and can't be changed. Just hit the "cancel" button early!

The Whirlpool microwave is working beautifully. I am very pleased with it.

Overall a good purchase and would recommend. My only concern is that the stainless steel dents more easily than hard plastic (my old microwave) or enameled steel (my old stove). I've already got one very slight dent from having bumped a lid from a pot.

Performs as advertised, plenty of interior space and looks nice.

I like it has more features than more old microwave. Nice tone vs the standard beep when cooking is completed.

Love the sensor cooking feature and appreciate the shelf option (although I’ve not used it yet).

I really love the sensor on this microwave. It's really easy to use, easy to clean, and looks beautiful in my kitchen.

I love this Over-the-Range microwave. The control that needs enhancement is the "finished" sound.

only microwave with the center rack. i have 4 kids so that is a huge thing for my family. i can get almost everyones plate in at once.

This microwave is just what I was looking for. Works great and easy to use.

Love this microwave so far. Black stainless is gorgeous. It completes a kitchen remodel project.

Easy install,great product,easy to use....a++++++++

Does what the old microwave did and more. Exceeded our expectations .

I purchased this newer version of the same model for easier installation. Love the fingerprint resistant stainless steel but they were both 1000 watts and yet this newer model require more time to heat items to the same temperture. That doesn’t make sense.

it was a great experience shopping at best buy for the quality or the products nd service.

Good we are using this product work good let’s see what happens in future hope for best

The microwave works fine - purchased in April 2025. This review is for the installers (XPS Global is the company name) and Best Buy customer service. The installers caused significant damage to my kitchen cabinetry when they forcefully jammed the new microwave into the space (and I measured several times to ensure fit before buying) and they broke the trim on an upper cabinet. They slapped some putty on it and called it “good” (and proceeded to blame the builder of my 8-year old house that they shouldn’t have added cabinet trim!). I was BEYOND upset because I later found they didn’t even install the microwave straight AND also split the wood on the interior of the cabinet frame. Went to the store, they just gave me the CS number to file a claim because I paid for a 3-year warranty. I filed the claim in February, but no one has called/emailed me. I have called back multiple times and the CS people keep saying “We’re backlogged but we’ll escalate this and someone will contact you in 24-48 hours”. It’s been nearly two months since the installation and I need this repaired so I can sell my house. Meanwhile, I’m still making payments on this microwave. I will NEVER allow those installers back in my house again after what they did and fully believe they need to be held accountable! My cabinet guy that I used in the past was ready to fix the damage, but of course Best Buy said they won’t reimburse me unless I get it fixed through their claim process. Absolutely bonkers since they haven’t done ANYTHING for months to move this claim along. Buyer beware, Best Buy does not care one bit about making things right and fixing the damage caused by the people they hire. They just care about taking your hard-earned money.

It definitely needs light up buttons at night and also it takes too long to enter the time. Not enough quick speed number settings. Also potatoe settings is not that user friendly, I liked my GE much better.

It is much deeper than my old one so I had to rework a cabinet door to get it to close. It heats very fast. We are still trying to get used to the settings. I wish they gave us a template in the box instead of on the box to install it (you have to cut it out).

Replaced 20 year old Sharp. Glad we did it with this brand and model.