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Customer Ratings & Reviews

Whirlpool - 15.7 Cu. Ft. Frost-Free Upright Freezer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 107 reviews

93%
would recommend to a friend

Pros

Cons

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Customer ratings & reviews

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Page 1, showing1-20 of 107 Reviews
  • Rating: 5 out of 5 stars

    Freezer Made in USA

    Posted
    PaleHoser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My General Electric freezer that I bought 18 years ago finally died, so I needed a replacement. I went to my local Best Buy, picked out this freezer and had it delivered two days later. Delivery was on-time and professional. It was unpacked and setup in about 20 minutes. It was a nice perk to have delivery before 8:00 am local time. The freezer got cold quickly, which helped us save a majority of the food we had in the old freezer. The LED lights definitely make it a lot easier to see what's in the freezer than the traditional bulb we had in our old one. Shelves are adjustable and provide plenty of room. I'm completely satisfied with the freezer, thrilled that it's made in USA (Benton Harbor, MI) and completely satisfied with the Best Buy purchase experience.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    So so shelf design.

    Posted
    Notagamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The space I need my freezer is a couple of inches too narrow to accommodate the starting width in some brands. I had a 14.7 ft from Frigidaire that was about to need a major repair. I bought this because it fits my space, had a competitive price and was a full cubic foot larger. It was not available in any store near me so I bought it sight unseen online. The freezer is OK, it freezes food reliably and thus far has not broken in the 6 months I’ve owned it and the noise level is acceptable, but inside it seems cheap and the bottom bin and door shelves don’t hold nearly as much as the old one. When it came time to put the contents of the smaller freezer into the new larger one, it didn’t fit.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Freezes well but outside cabinet gets hot

    Posted
    MsAmy
    • My Best Buy® MemberMember

    I purchased this freezer and brought it home this week. Plugged in and interior got cold, fast. This was great. Unfortunately, when I put my hand on the outside cabinet, sides and top, it was very warm - hot to the touch. So hot on the top of unit that I couldn't leave my hand on it very long. I unplugged unit and called Best Buy immediately. They were so great and taking back freezer tonight for another model. BB was very concerned about my experience and very professional. Note: this freezer was an open box/floor and I took it home with me vs. delivery.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It functions well as intended

    Posted
    qsystems
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    it looked a bit small for our needs. However, when installed, this is good enough for our purpose. The reason why we got this freezer was that the old one we used for a number of years was warm on the side, sometimes rather hot. It concerned me, ergo a new freezer. We immediately found out that the new Whirlpool we bought from Best Buy had same problem. I did some web search and was told that it is quite normal. Translation: I did not need to buy this Whirlpool. Live and learn, I guess!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice features but fails randomly

    Posted
    Toasty

    When this freezer works, it has good features, good capacity and life is good. However I have found that about once a month it stops responding to the thermostat, the compressor doesn't run, the temperature rises, no warning light or warning sound. I had this "repaired" once under warranty but the fault recurred several more times. Now I need a second warranty repair to be attempted before Whirlpool will even consider replacement. Buy this freezer at your own risk!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Bought for the size, kinda loud

    Posted
    Mfdvr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We needed to replace a small (14.7 ft ) upright freezer. There seems to be little choice of models in the niche. We were not able to see freezer in person. Though this freezer is a foot bigger I had a hard time getting the contents of the old unit into this one. Also it’s pretty loud. Would be fine in a garage, unfortunately mine is in the kitchen. All told, the unit does it’s prime function and the price was good.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Freezer

    Posted
    AncientOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good basic Freezer, and I like that it has a lock on it. I worry sometimes when I go out of town, for example, if I closed the freezer all the way...or more likely did the kids? My youngest son hates having to get a key to use it, but I love knowing that it's closed completely...less worries about food spoilage for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    wish i'd seen this,

    Posted
    tmd54
    • Verified PurchaserVerified Purchase

    the sales associate was quite good, but there's nothing like seeing a product. it should have had another small shelf/, that cost another $44. it should have more than 3 coldness levels. the middle one left my ice cream mushy so i had to put it on the highest level. . i like the over all set up. i probably would tell my friends to keep looking.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A very practical, inexpensive freezer

    Posted
    mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There are no fancy "bells and whistles" but this freezer is very practical. The coldness setting is easy to see and adjust. The shelves are very practically located and appropriate. The price is one of the cheapest for this size freezer. We've only had this product for a few weeks, so I cannot comment upon it's durability.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Made in USA freezer.

    Posted
    Grandpop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought a medium size up-right freezer for about $500. Delivery was sooner that we thought. The two men who carried the freezer to our basement were pleasant and made sure that we were totally pleased before they left. I was very happy to find an American made product that fit our needs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    keeps my food well frozen

    Posted
    Debbysue
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good freezer but miss not having pullout basket on floor of freezer.From the picture shown on Best Buy's computer the saleslady and I thought there was a basket. There is just a plastic piece there to prevent food from rolling out, The plastic piece is maybe 4 to 5 inches deep so food could roll out

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My freezer works wonderfully.

    Posted
    karmalita
    • Verified PurchaserVerified Purchase

    My freezer was damaged during the installment. I was told that the report that I saw the delivery man wrote, was NOT reported. I want it returned and a full refund. It needs to be picked up, as it was delivered. I have tried to reach someone, but has been unsuccessful. The Best Buy refund page does not give an option for very large items that were delivered.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Freezer/ great Service

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was a great value even without using bonus points from a great tv I bought . Well designed , lots of room, great features. Further more the salesperson knew what he was doing and the delivery guys were prompt and efficient. looking forward to years of use

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Freezer Working Great

    Posted
    Linda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    An Upright Freezer is the only way to go. You open the door & you can see Everything. Nothing gets buried at the bottom like a chest type freezer. Freezer alarm is a very wise to have in case it’s time for your freezer to go out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for a small freezer

    Posted
    granny4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to find a freezer that fit into a specified space and this freezer is perfect. I also wanted one that has the alarm feature that will alert you if something goes wrong with the temperature. The freezer has plenty of room for a family of two, and it is easy to get food in and out of the freezer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far great purchase

    Posted
    Shannon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far the freezer is great. This freezer has so much storage unlike my other upright. And I really enjoy the shelves in the door. They are big enough to hold a gallon jug. All around goid purchase. The only thing I wish it did have was an outside light this way I would know when it's on or off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this freezer

    Posted
    Novo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It’s the perfect size for us. It’s well made, and the door opens and closes easily. Other brands we looked at in a different store, the doors were more difficult to open. It runs quietly as well. Would highly recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    100% meets our needs

    Posted
    BearDown
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This freezer was priced right along with free delivery. Loved the fact that it is AMERICAN MADE...not easy to find these days. Large enough for my family. Quick delivery from Best Buy. Delivery people were really great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Deep freezer

    Posted
    KKing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far so good. Fits quite a bit of stuff. We definitely purchased the geek squad protection plan. Our last deep freezer went out after 6 months and Best Buy/geek squad picked it up and due to extended warranty we had, they refunded us our $ bc there were none in stock.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    roobeg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    we changed over to Whirlpool a few years ago and have been happy with all the products including this one. its a base model but has 3 settings for the freezer we keep ours on the middle setting and have no problems it does what we wanted it to do.

    I would recommend this to a friend