Customer Ratings & Reviews

I bought the first fridge in December 2017. It came just before Christmas so I didn't think much of it and left for my family's house. I put water bottles in it and they were cool but not cold. Odd. Then I got ice cream for my son's birthday in January. It was super soft when I got it. Super odd. I didn't trust it but became ill so I didn't use it. THen in February I put ice cream in it for my daughter's birthday. IT MELTED. In the freezer. I even put it on the coldest setting and it made no difference. There was water on the fridge under the door and leaking out of the freezer door. I called warranty and got a repair guy to come out. Meanwhile I invested in 2 thermometers...one for my old old fridge and one for the new one. Old fridge at 0 degrees. New fridge at 25 degrees...not cold enough for ice cream or to keep food very long! Visit 1: (Had to miss work) He took it apart inside and said it must be a sensor. Visit 2: (Had to miss work) He came back and changed the sensor. BUT then he noticed that it wasn't "frosting up" right and he said there was a lead in the sealed system. They were recommending replacement. Phone Call: Repair man said they really think it should be replaced. But they are required to fix it by Whirlpool. Even though it's not a good idea. Visit 3: (Had to miss work) Guy comes out, fills it up with freon. I'm good to go. Case Closed. Well, it DIDN'T work. It's at 25 degrees! So I call Whirlpool and get nowhere. Nothing. Nada. "They have no record of me ever having a repair" even though THEY are who sent out and paid the repair man! Sorry, they said. They don't see that I ever had a repair done. So I missed 3 days of work for my health. I post on facebook. Then I get a call and they will provide a replacement fridge. OK. I'll try again. Just a 8 days ago I received a new fridge! (Had to miss work) IT IS NOT COOLING. It's over 20 degrees too! There is water on the fridge between the doors, again. Water all over and dripping from the freezer door, again. This time there is water on the seals of the fridge too! I call. They ask questions and I tell them it is in a temperature controlled area. It is in my laundry room. Well, they say it must be the "energy field" from my dryer? (what is an energy field from a dryer?) So I laugh because we have NOT done laundry at all this week! None. We have a lot of clothes... They want to start the whole repair cycle AGAIN, for the same exact problem. Are they planning on taking days off of work for me? No, they said have a friend at the house. Ummm my friends all have jobs too. Everyone works. I have already taken 5 days if you count the delivery. They won't refund my money. I am beyond upset. The "manager" guy was incredibly rude too. Don't buy this fridge and don't expect much from Whirlpool's customer service.

This unit is louder than any other fridge I have owned. While it is still minimal, it is noticeable every time it kicks on. It has a good amount of storage space, but the door storage is limited. The standard shelves that comes with it only allow for average sized condiment bottles to be stored (think ranch dressing bottle sized). Any "family- sized" or taller bottles will not fit properly (even larger ketchup bottles don't fit). There are two places for larger items, but those spots are generally reserved for juice and milk jugs, not condiment containers. The drawers in this fridge are larger than your average bins, but also don't seem to slide as well - almost like they are just sitting on the bottom, not actually attached to the lower shelf. The middle drawer moves from side to side (which is totally cool) but also takes up precious space that could otherwise be used to accommodate the tall condiment bottles. 12-pack cases of soda fit perfectly on the bottom shelf, but bottles of water do not. This really limits the use of the lowest shelf setting. There are not a lot of configurations that work for this fridge. You have to place the top shelf all the way up if you want to have room to store items under the drawer on the middle shelf, and same applies to the bottom shelf - it must be on lowest configuration in order to provide adequate room for the middle shelf. I suppose other arrangements could work, but so far this is the only way I have been able to make it work for my purposes. The glass shelves are very nice looking, but I wonder how well they will clean up. I have kids so we are bound to have spills at some point or another. Since the shelves are all glass I can foresee liquids being caught in the crevices of plastic that hold the glass in place and protect from sharp edges. The freezer is a very good size. Full sized pizza boxes can fit well in any direction. The door storage is a bit lacking compared to the refrigerator compartment as the only bar holding items in place leaves quite a bit of space for smaller items to fall through. Larger items such as cylinder juice containers stay put, but thinner items such as single pound packages of hamburger fall through. I have only owned this fridge for a few weeks, and so far it has been good. It may just take some getting used to, but I wish I had spent more time looking at other options rather than purchasing the one that looked the prettiest. Other things I didn't notice in the store: The front of this fridge is actually curved - if you have a magnetic board that you place on the front it will not lay flat You cannot actually see the items on the top shelf when it is in the top position - you have to bend down to see. (I am 5'4" for reference) It does not have a temperature gauge that you can change to a bunch of different settings - you can only choose colder, warmer, or middle. The light in this unit is an LED which is more costly if you ever have to replace it. It is the same size as most standard refrigerators. I think it was a little taller at 64.75 inches tall, but for the most part takes up nearly the same amount of space.

After owning this fridge for over a year, I feel I can give an accurate review. This fridge hasn't lived up to what I thought I was getting. the delivery guys were super nice to set it up for me and switch the door handle so it would open from the other side. After an hour of trying to get the door switched he told me the factory didn't drill a hole for the other side of the fridge so he couldn't keep the handle and top of the door secure. He ordered a new one for me and 2 weeks later replaced it. From day 1 it started popping and pinging about every 20 minutes or so. Sometimes so loud that my kids would say "What was that?" I was thinking it would stop but it never did and I didn't want the poor delivery guys to have to come back so soon so I waited a little bit but by the time I called it was past the 15 days where I could have returned it for a different one. Stupid on my part. but anyway, I have noticed if I place any fresh fruits or vegetables anywhere near halfway back to the back of the fridge, they will freeze and be ruined. It doesn't freeze in the drawers though, but the drawers are so small, I can't fit hardly any fruits or veggies in them. I tried adjusting the temperature but it only gives you 3 choices and the middle choice freezes my veggies, the warmer choice is too warm. I had a thermometer inside to see if the warmer setting would work but it was too warm to keep my milk and meats safe. I wish it had a dial that I could control not a button with only 3 choices. It also has the button that turns on and off the light when you shut the door in a horrible place and my hand has been scraped many times when I place food in and out of it. Why did they put it right in the center and not up top or down at the bottom? The button is kinda sharp, more like a lever. I wish I would have never bought this fridge.

I've had this refrigerator since Dec.2015. After a few days I noticed that the recommended setting freezes on the bottom shelf, 28 to 30 degrees, and is too warm on the upper shelves, 45 degrees. The first setting is too warm. Called Whirlpool for warranty service and the service person said that's just how this refrigerator works, as in it can't be fixed! I bought this refrigerator to replace an old Roper refrigerator that had started to freeze things on the bottom shelf but it was 15 years old! Also asked for a replacement for the door which was dented. Was told a replacement door would be here Feb. 4. ( over a month?) Haven't received it yet! Called Whirlpool Feb.8 and was told that the door hadn't been received by the service people yet and that the doors are special made. That's BS!! These refrigerators are mass produced and the only difference between them is the name the manufacturer puts on the door, ie, Whirlpool, Kenmore, Frigidaire, etc...They're the same refrigerator. Called Best Buy. They won't take it back or replace it. So I'm stuck with this 2 month old Whirlpool refrigerator that cost nearly $700 that I have to adjust the temperature in twice a day and doesn't even work as well as my 15 year old Roper refrigerator! I'll not be buying anything more from Best Buy and certainly never another Whirlpool product!

The fridge did not seem cold to me when I first got it. I put some water bottles in it and they seemed cold enough to drink, but it still didn't seem cold. I was hesitant to put much in it until I had to. 1 month after I received the fridge I put ice cream in the freezer. It was very very soft to dig out into a bowl. One month after that we got another container of ice cream and it melted. I called Whirlpool and they did send someone out to look at the fridge. The man who came checked it out and came back another day to replace a sensor. But after the fridge was running he noticed that there appeared to be a leak in the sealed system. The fridge is bad. After conferring with his office, they recommended that Whirlpool replace the fridge with a brand new one. Whirlpool said no. I called Whirlpool and they said no again. I approached Best Buy and was privileged to deal with a non-manager as the manager would not speak to me. They said they would not replace the fridge either. The repaid service returned and filled up the coolant and said call them when it's no longer cooling again. I received awful service from Best Buy and awful from Whirlpool. They happily took a ton of money and sold me a piece of junk. I will likely not ever return.

The adjustable shelves on the door are very useful, with enough space to store two 1-gallon jugs of milk. Plus, store all my other condiments, soft drinks, and malt beverages. Both crispers work as intended, for storing fruits and vegetables the the humidity set in each compartment according to what is stored there. I do like the glass shelves, and how the meat drawer can slide to which side the user prefers. I do not understand some of the other reviewers who claim the refrigerator compartment gets too cold, because mine does not. My freezer compartment keeps ice cream frozen to a perfect consistency: Not too soft, and not too hard. All meats and other items remain solidly frozen and rock hard. So I do believe that Whirlpool is correct in their recommended settings for both the refrigerator and freezer compartments. The freezer compartment is also cavernous, one of the largest I have seen for a refrigerator this size. On door reversals: Yes, the doors and frame on this model are tapped correctly if the door must be reversed. However, the pegs are difficult to seat fully into the holes where the screws originally were. Since I do not recommend reversing the door on any refrigerator unless it is absolutely necessary, this will not affect my score. Overall, I consider this refrigerator to be a bargain. Especially when there are many other such appliances with fewer features and amenities for the same price, or even higher. It is also very attractive. So far, I am well pleased.

I bought this fridge to replace an 18 year old Kenmore. This one was much nicer. Everything about this fridge seems strong and sturdy. I really liked the adjustable shelving as they seem strong and easy to clean. The shelves in the doors are great as they are very robust and adjustable. The LED lighting lit the inside of the refrigerator very well and was bright and crisp. I only wish that the freezer portion had lighting. The temperature controls were adequate and easy to use. Nice and cold and reached temperature very quickly. Aesthetically the unit looks fantastic. The black finish looks great and appears to be very durable and easy to clean. Other reviewers mentioned this unit was noisy. I did not think that was the case at all. Noise can be a relative thing, but I thought it was quiet and I don't even notice it running. The only complaint I had was with Best Buy as I ordered this unit with the hinges on the left side and it arrived with them on the right. When I inquired with the delivery personnel they told me to call the store and they would send a tech out. When I called the store they told me the delivery crew was suppose to do it. I was left in limbo waiting a few days for Best Buy to call me back. Rather than wait I read the installation instructions and swapped the door hinges and handles myself. I am a very technical and handy person and this was not an easy task. I was able to complete the swap and the refrigerator and freezer have been running flawlessly for about four weeks now.

The product is 2 1/2 years old. We have it at a vacation home. Went to check on the house in March and found soda cans had exploded, literally, and a case of ale was frozen along with other items. It appeared to freeze items on the left side of the refrigerator. There was syrup all over the bottom of the refrigerator from the soda. We had it set at the "recommended" cooling level. We also had the freezer at the "recommended" level. It took a couple of hours to clean up. When I called Whirlpool, they told me because of it's age (again 2.5 years) there was nothing they could do. The warranty is a one-year warranty. If you don't buy the extended warranty, you're stuck. I contacted an appliance repairman we have used in the past. He said it was probably the controller. He priced it from a distributor at $226. That's just the part. He does think I can do the repair myself if it is the controller. You would think Whirlpool would stand behind their products for more than one year. I have a Hotpoint refrigerator in my basement that's 36 years old and still going strong.

This was a great fridge at first, no complaints. Bought it August 2017. Then, after about twelve months, it started to get so that things on the bottom shelf of the fridge would freeze, while the freezer wasn't as cold as it should be-- nothing too serious, but ice cream was mushy. This started getting worse in March 2019, so we called a repairman. Called him on a Thursday; by the time he came on Monday, the whole unit had suddenly conked out. Our ice was water, our ice cream was liquid, all the breast milk my wife had pumped and saved up was liquid as well. Checked the temperature in the fridge; it wasn't too cold anymore, now it was 60 degrees. Repairman came out. Compressor was broken. Wanted $675 to replace the compressor. Given we paid $650 for it to begin with, this didn't seem like a good deal. Really disappointed with this; one would think you could get more than two years out of a fridge.

The gasket didn't seal on the freezer. I was able to squeeze it a bit so it would. In the refrigerator compartment the temp in the top shelf was 37 middle shelf 30 bottom shelf 32, gallon sized tray in the door 39. Good place to put milk if you like it to curdle fast. The 8 to 12 delivery window was completed at 12:15. Best buy said they would send me a new one. That delivery was again planned 8 to 12. Apparently they were short staffed and they showed up at 3:30 with a replacement that had mangled gaskets on both doors. Fed up with whirlpool I decided to go with an LG. It was expected do arrive on July 22 but now has been changed to August 19 because it's now on back order. I might just be unlucky, but I really expected better results based on reviews. I hope the LG will work properly, and the delivery guys show up on time. I'm self employed so while I'm waiting for a delivery me and my staff are on hold. It's frustrating to say the least. Whirlpool quality control didn't do a good job on at least 2 units. Best buy is honoring the return policy and giving me full credit toward the purchase of the LG so I do appreciate that. It's not there fault whirlpool put 2 bad refrigerators in boxes.

We chose the black one for my parents' home since Bisque was a special order. It works quite well in the room. The inside is pretty spacious and laid out well. The sliding 'deli drawer' is a convenient perk; as are the gallon/2-liter bins on the door. The finish is beautiful and easy to keep clean. The LED light is bright and useful, however taller pitchers on the top shelf will keep it from illuminating the lower shelves, I've noticed. The 'down sides' to the refrigerator are few, but are noteworthy: NO lighting in the freezer. (Maybe this is standard now, but older models had a light in the freezer - my dad "misses" it. :) ) NO egg and butter "holders" or ice cube trays (again, maybe not pertinent in new refrigerators, but USED to be a "given".) The plastics seem quite flimsy. I fear, over time (and not a very long time) the plastic will get brittle and break/crack pretty easily. We'll see how that goes over time. If you need a "basic" top freezer refrigerator that has a few nice amenities, this would fit the bill. We had size/height restrictions and this specific one fit and looks great.

Well, I'm sitting here and the temperature in my three week old fridge is sixty degrees F. And it's on its coldest setting. And I have a bag of ice in there. But Jon, you say, the temperature of a fridge is supposed to be less than forty degrees F! If it's higher than that, bacteria will grow and all your delicious food will be destroyed! That is exactly my point. Less than three weeks ago we bought this fridge from Best Buy. It's a large fridge. It's a nice fridge for the space, with ample door shelves, a major upgrade from the 15.5 cubic foot Frigidaire that it was replacing. The delivery process was pleasant and fast. Then at the beginning of the week, I noticed all my food was going bad pretty quickly. So we fill the thing with ice and my thermometer says it's sixty degrees in there. Which means everything in there is pretty much gone. You know what's worse than a tiny fridge? A $600 cooler. And you know, there's a one year warranty, and they're coming tomorrow, but this is a pretty bad sign.

I bought this fridge in June 2015 and had Best Buy deliver and install it. No issues until November 2018 when I see everything in my freezer is melted and the fridge is not cold. I called a local service technician to hopefully get it resolved same day. $60 service charge later I find out it is leaking refrigerant and the coils have gone out. He recommends I call Whirlpool since the fridge is not old at all. I call the Whirlpool warranty department and explain why I am not satisfied with their appliance going out after 3 years. The service rep tells me "things happen" and I should buy a new fridge. Unbelievable! I wish I had recorded it This company is building cheap low quality appliances to make it just past the warranty date so they can sell you a brand new replacement. Do yourself a favor and buy a different brand that will stand behind its products instead of telling you "things happen"

My first purchase was a bit of a dud. There were a few problems with the item, such as marks inside the fridge and a gasket that was flattened. My exchange was great! The new item was in great condition and it keeps food cold or cool depending on location in the freezer or the fridge. The stainless steel matches other Whirlpool designs that I bought a couple of years ago. The door shelves are wide and will fit many items. I have tall bottles (balsamic vinegar, dressings) and shorter, wide items (peanut butter, tahini sauce) on the door shelves. The bottom door shelf has enough room for some wine bottles on the side closest to the handle. Just be careful with the shelves as they are plastic and could crack easily. I did have a crack in my original fridge, which was another reason that I returned it. It may have occured during the shipping or the transport and set-up. I do find that the fridge is very quiet. I saw some other reviews of Whirlpool refridgerators that were noisy. This one is quiet. It also has wheels if you need to move it. Overall, I'm very pleased with my purchase.

Fridge compartment is too warm; spoils food. We have had this fridge for a month now. For the first 2 weeks we had it set to the manufacturer recommended settings. For the past 2 weeks, we had the fridge set to the coldest temperature (of the 3 available). But the fridge compartment just doesn't get cold. I guess it's trying to be efficient. Unfortunately, we we are outside the 15 day exchange window. Best buy did send a technician out. He said the control board needs to be replaced and the freezer needs to be sealed with adhesive because there are gaps between the metal fridge body and the freezer compartment. He talk the Whirlpool about just replacing the entire unit since it's defective, but they just hung-up on him. I talked to best buy to get the unit replaced, but they said "no, talk to Whirlpool". So I bought a nicer Maytag fridge from Home Depot and will have them haul this disappointment away when the new one arrives this week.

I haven't had my new refrigerator for very long, but so far I love it. The size is perfect, especially for my smaller kitchen. VERY quiet. Seriously, you can't even tell that it's on, but it definitely is. I like that the shelves are adjustable, even the ones on the door. Door shelves can hold gallon milk containers. The crisper drawers are see-through, which I really like (I would constantly forget I had stuff in my old one). LED light in the fridge is nice, but there's no light in the freezer. Only complaint I have is the fridge is lower to the ground so in order to get things off my top shelf, I need to bend down. Not really a big deal since I'm short, but a taller person might not like this. I replaced my old Whirlpool with this one, and I'm loving the overall differences. Lots more freezer space than I used to have which makes shopping a lot easier. I don't have to constantly worry that I don't have enough freezer space. This was purchased for a household of two, and works great for us.

I ordered a refridgerator going by the measurements online as I couldn't go above 64 1/2 inches high, well I seen the measurements to the fridge I ordered was only 63.32 inches high. so I said that will work PERFECT. well the guys came to install it in the cubby it goes in and I said ummm why does that NOT look like its going to fit, the guy said cause its not, I said well the measurements said it was only 63.32 inches high and I could go 64 1/2, he proceeded to tell me yea well they DONT take into consideration the wheels into their measurments, so needless to say my fridge that I love does NOT fit, and I have to try to figure out a way to make it fit, or go through the hassle of trying to find another one to fit. so for anyone buying a fridge online DONT!! so maybe Best Buy could take the wheels into consideration when they put the measurements online for anyone in the future.. am I ticked off? YES im very upset over this now my fridge is sitting in the middle of my kitchen waiting for us to figure out what to do with it. THANKS BEST BUY!!! very Angry Bird

After 2 failed brands we began to wonder if any refrigerator could provide the basics: freezer - freeze, frig keep things cold and no dripping. Brand #1 had sealing issues resulting in frig condensation and freezer icicles. Brand #2 both compartments were warm on the highest setting, when water began dripping on the top frig shelf (the reason we purchased a new frig) we returned it. This is lovely in stainless, and the interior crispers roll smoothly. Glass shelves versus plastic. Door space is efficient and smart looking - the adjustable shelves are terrific. Freezer glass shelf is nice. No freezer light - but never had one before. Normal settings provide very cold soda cans in the frig and firm (not soft) ice cream. It works – a big box that does what it is supposed to do!

THE Whirlpool - 19.3 Cu. Ft. Top-Freezer Refrigerator - White I PURCHASED IS A GOOD SECOND REFRIGERATOR FOR OUR HOUSEHOLD. MAIN COMPARTMENT HAS A GOOD CAPACITY FOR COOLING AND STORAGE . THE FREEZER IS ADEQUATE FOR STORING MULTIPLE BAGS OF VEG,HAM PATTIES,FRUIT AND ETC. CONTROL DEVICE MUST BE STUDIED BEFORE INITIAL SET UP. WHEN YOU PLUG IT IN AND TURN IT ON ONE MUST ADJUST BOTH FREEZER AND MILK COMPARTMENT SEPARATELY AND MAKE SURE YOU ONLY ADVANCE ONE SETTING EVERY 24 HOURS OF SET UP. EG: OFF- COLD- COLDER TURN ON UNIT AND GO TO COLD, NOT COLDER!...... COLD FIRST FOR 24 HRS, THEN COLDER FOR ANOTHER 24 HRS..... AND THEN THE UNIT WILL BE READY FOR STORAGE OF COLD ITEMS IN MILK OR FREEZER COMPARTMENTS.

The refrigerator was perfect. It had all of the specifications we wanted. The problem was the delivery teams\installers did not have training on how to reverse the refrigerator door handle. We tried to resolve the issue, but after two and a half weeks of talking to the store, their escalation team, and Whirlpool, we gave up. The woman I spoke to at Whirlpool was no help and said their was no one who manufacturers the refrigerator that I could speak to. We exchanged the refrigerator for a different model. Once the refrigerator was delivered back to the store where I purchased it, the sales person was able to reverse the handle with no problem. Also, there is no UTube video that goes past reversing the hinge on this model.