Customer Ratings & Reviews

I've had this refrigerator since Dec.2015. After a few days I noticed that the recommended setting freezes on the bottom shelf, 28 to 30 degrees, and is too warm on the upper shelves, 45 degrees. The first setting is too warm. Called Whirlpool for warranty service and the service person said that's just how this refrigerator works, as in it can't be fixed! I bought this refrigerator to replace an old Roper refrigerator that had started to freeze things on the bottom shelf but it was 15 years old! Also asked for a replacement for the door which was dented. Was told a replacement door would be here Feb. 4. ( over a month?) Haven't received it yet! Called Whirlpool Feb.8 and was told that the door hadn't been received by the service people yet and that the doors are special made. That's BS!! These refrigerators are mass produced and the only difference between them is the name the manufacturer puts on the door, ie, Whirlpool, Kenmore, Frigidaire, etc...They're the same refrigerator. Called Best Buy. They won't take it back or replace it. So I'm stuck with this 2 month old Whirlpool refrigerator that cost nearly $700 that I have to adjust the temperature in twice a day and doesn't even work as well as my 15 year old Roper refrigerator! I'll not be buying anything more from Best Buy and certainly never another Whirlpool product!

THE Whirlpool - 19.3 Cu. Ft. Top-Freezer Refrigerator - White I PURCHASED IS A GOOD SECOND REFRIGERATOR FOR OUR HOUSEHOLD. MAIN COMPARTMENT HAS A GOOD CAPACITY FOR COOLING AND STORAGE . THE FREEZER IS ADEQUATE FOR STORING MULTIPLE BAGS OF VEG,HAM PATTIES,FRUIT AND ETC. CONTROL DEVICE MUST BE STUDIED BEFORE INITIAL SET UP. WHEN YOU PLUG IT IN AND TURN IT ON ONE MUST ADJUST BOTH FREEZER AND MILK COMPARTMENT SEPARATELY AND MAKE SURE YOU ONLY ADVANCE ONE SETTING EVERY 24 HOURS OF SET UP. EG: OFF- COLD- COLDER TURN ON UNIT AND GO TO COLD, NOT COLDER!...... COLD FIRST FOR 24 HRS, THEN COLDER FOR ANOTHER 24 HRS..... AND THEN THE UNIT WILL BE READY FOR STORAGE OF COLD ITEMS IN MILK OR FREEZER COMPARTMENTS.

We love this new refrigerator. Although the refrigerator part is slightly smaller than the old one, there is more space because of the configuration . The door shelves hold a lot. The small bottles like jam, mustard, and salad dressing is easier to find and is not lost on a shelf. The inside is bright with light. The drawers have adjustments for high and low humidity that helps keep fruit and veggies fresh. The freezer is spacious for the size. The frig is also quiet. This purchase was plugged in and running exactly 24 hours after purchase. It was delivered by efficient, helpful guys. Hope the refrigerator lasts because we really like it.

After 2 failed brands we began to wonder if any refrigerator could provide the basics: freezer - freeze, frig keep things cold and no dripping. Brand #1 had sealing issues resulting in frig condensation and freezer icicles. Brand #2 both compartments were warm on the highest setting, when water began dripping on the top frig shelf (the reason we purchased a new frig) we returned it. This is lovely in stainless, and the interior crispers roll smoothly. Glass shelves versus plastic. Door space is efficient and smart looking - the adjustable shelves are terrific. Freezer glass shelf is nice. No freezer light - but never had one before. Normal settings provide very cold soda cans in the frig and firm (not soft) ice cream. It works – a big box that does what it is supposed to do!

Nice unit. Works well unlike the Frigidaire that we bought prior. Thank you Best Buy for exchanging not one but TWO units for us and finally getting this third one that actually works. Only gripe with this fridge is why only 3 settings?! There must have been more at one time as the owner manual included hinted at it but customer support said no only 3 settings low (too warm), medium (just about perfect) and max (WAY too cold). For the money Whirlpool charged for this size fridge they could have done a little better here. But unlike Frigidaire at least Whirlpool makes one that actually cools the food and does not spoil it or melt frozen goods.

I'd like this refrigerator with a Flexi-Slide bin, LED lighting, ENERGY STAR Certified and BestBuy is great. But there are surprises (cons)with the product: 1. Energy guide on the web says 378 kWh/yr, but the guide from the fridge is 420 kWh/yr - see attached pictures. 2. There were a lot of tiny factory dust inside the fridge. It took me a hour to wipe clean. 3. Very difficult to change the doors from right-open to left-open. Extra tools needed. Instructions are not complete nor clear.

The fridge arrived defective. The freezer provides -20F at the highest (warmest) setting. It should be -2 at normal. The main chamber is giving 45F at its lowest (coldest) setting and safe food temperature should be 38F. Freezer is covered with thick frost after 1 day of work. Useless. Placing a return with Best Buy.

Rather than a direct digital or manual temperature setting device holding led lights with three choices and waiting 24 hours to see if it works has not worked. We have had food spoil and freeze. Middle (2 lights) setting results in 41-42 degrees (versus recommended 37 degrees). We have not been able to set the temperature where we want it during the first month.

This unit is louder than any other fridge I have owned. While it is still minimal, it is noticeable every time it kicks on. It has a good amount of storage space, but the door storage is limited. The standard shelves that comes with it only allow for average sized condiment bottles to be stored (think ranch dressing bottle sized). Any "family- sized" or taller bottles will not fit properly (even larger ketchup bottles don't fit). There are two places for larger items, but those spots are generally reserved for juice and milk jugs, not condiment containers. The drawers in this fridge are larger than your average bins, but also don't seem to slide as well - almost like they are just sitting on the bottom, not actually attached to the lower shelf. The middle drawer moves from side to side (which is totally cool) but also takes up precious space that could otherwise be used to accommodate the tall condiment bottles. 12-pack cases of soda fit perfectly on the bottom shelf, but bottles of water do not. This really limits the use of the lowest shelf setting. There are not a lot of configurations that work for this fridge. You have to place the top shelf all the way up if you want to have room to store items under the drawer on the middle shelf, and same applies to the bottom shelf - it must be on lowest configuration in order to provide adequate room for the middle shelf. I suppose other arrangements could work, but so far this is the only way I have been able to make it work for my purposes. The glass shelves are very nice looking, but I wonder how well they will clean up. I have kids so we are bound to have spills at some point or another. Since the shelves are all glass I can foresee liquids being caught in the crevices of plastic that hold the glass in place and protect from sharp edges. The freezer is a very good size. Full sized pizza boxes can fit well in any direction. The door storage is a bit lacking compared to the refrigerator compartment as the only bar holding items in place leaves quite a bit of space for smaller items to fall through. Larger items such as cylinder juice containers stay put, but thinner items such as single pound packages of hamburger fall through. I have only owned this fridge for a few weeks, and so far it has been good. It may just take some getting used to, but I wish I had spent more time looking at other options rather than purchasing the one that looked the prettiest. Other things I didn't notice in the store: The front of this fridge is actually curved - if you have a magnetic board that you place on the front it will not lay flat You cannot actually see the items on the top shelf when it is in the top position - you have to bend down to see. (I am 5'4" for reference) It does not have a temperature gauge that you can change to a bunch of different settings - you can only choose colder, warmer, or middle. The light in this unit is an LED which is more costly if you ever have to replace it. It is the same size as most standard refrigerators. I think it was a little taller at 64.75 inches tall, but for the most part takes up nearly the same amount of space.

Very quiet. I like the setup inside with the shelves and bins. It's very roomy. It was a great value for the price. The Best Buy person who helped me was very helpful as well. Best Buy's price was $100 less than the manufacturer's price plus they had a sale!

I love this refrigerator. Plenty of efficient shelves and lots of room. I don.t have to worry about the safety of my food because its frozen to perfection plus it looks sleek and it's a name you can depend on. .

After owning this fridge for over a year, I feel I can give an accurate review. This fridge hasn't lived up to what I thought I was getting. the delivery guys were super nice to set it up for me and switch the door handle so it would open from the other side. After an hour of trying to get the door switched he told me the factory didn't drill a hole for the other side of the fridge so he couldn't keep the handle and top of the door secure. He ordered a new one for me and 2 weeks later replaced it. From day 1 it started popping and pinging about every 20 minutes or so. Sometimes so loud that my kids would say "What was that?" I was thinking it would stop but it never did and I didn't want the poor delivery guys to have to come back so soon so I waited a little bit but by the time I called it was past the 15 days where I could have returned it for a different one. Stupid on my part. but anyway, I have noticed if I place any fresh fruits or vegetables anywhere near halfway back to the back of the fridge, they will freeze and be ruined. It doesn't freeze in the drawers though, but the drawers are so small, I can't fit hardly any fruits or veggies in them. I tried adjusting the temperature but it only gives you 3 choices and the middle choice freezes my veggies, the warmer choice is too warm. I had a thermometer inside to see if the warmer setting would work but it was too warm to keep my milk and meats safe. I wish it had a dial that I could control not a button with only 3 choices. It also has the button that turns on and off the light when you shut the door in a horrible place and my hand has been scraped many times when I place food in and out of it. Why did they put it right in the center and not up top or down at the bottom? The button is kinda sharp, more like a lever. I wish I would have never bought this fridge.

This refrigerator is very noisy. When a service man responded to our request for help, he listened to the refrigerator and said that was normal noise for this refrigerator. Also, the installation service was not acceptable. The installers refused to switch the door from right hinge to left. They said someone else would have to come out and do that, but Best Buy did not send anyone so I had to do that myself.

This item was returned due to the freezer door not closing for a good seal. Purchased a better model.

We have owned this now for 9 months. We are a family of five. I was concerned that this refrigerator would be too small for our family of 5. It has been ample size and very good quality.

I bought this fridge to replace an 18 year old Kenmore. This one was much nicer. Everything about this fridge seems strong and sturdy. I really liked the adjustable shelving as they seem strong and easy to clean. The shelves in the doors are great as they are very robust and adjustable. The LED lighting lit the inside of the refrigerator very well and was bright and crisp. I only wish that the freezer portion had lighting. The temperature controls were adequate and easy to use. Nice and cold and reached temperature very quickly. Aesthetically the unit looks fantastic. The black finish looks great and appears to be very durable and easy to clean. Other reviewers mentioned this unit was noisy. I did not think that was the case at all. Noise can be a relative thing, but I thought it was quiet and I don't even notice it running. The only complaint I had was with Best Buy as I ordered this unit with the hinges on the left side and it arrived with them on the right. When I inquired with the delivery personnel they told me to call the store and they would send a tech out. When I called the store they told me the delivery crew was suppose to do it. I was left in limbo waiting a few days for Best Buy to call me back. Rather than wait I read the installation instructions and swapped the door hinges and handles myself. I am a very technical and handy person and this was not an easy task. I was able to complete the swap and the refrigerator and freezer have been running flawlessly for about four weeks now.

Our 20 year old Whirlpool refrigerator finally gave up the ghost. This was a newer generation Whirlpool which seemed to have all the same features we like. Likes: LED light, shelving and door space. Very functional. Dislike: The only thing I can mention is the door shuts very deliberately and firmly. Otherwise, we hope that this refrigerators lasts as long as our old one did.

I bought the first fridge in December 2017. It came just before Christmas so I didn't think much of it and left for my family's house. I put water bottles in it and they were cool but not cold. Odd. Then I got ice cream for my son's birthday in January. It was super soft when I got it. Super odd. I didn't trust it but became ill so I didn't use it. THen in February I put ice cream in it for my daughter's birthday. IT MELTED. In the freezer. I even put it on the coldest setting and it made no difference. There was water on the fridge under the door and leaking out of the freezer door. I called warranty and got a repair guy to come out. Meanwhile I invested in 2 thermometers...one for my old old fridge and one for the new one. Old fridge at 0 degrees. New fridge at 25 degrees...not cold enough for ice cream or to keep food very long! Visit 1: (Had to miss work) He took it apart inside and said it must be a sensor. Visit 2: (Had to miss work) He came back and changed the sensor. BUT then he noticed that it wasn't "frosting up" right and he said there was a lead in the sealed system. They were recommending replacement. Phone Call: Repair man said they really think it should be replaced. But they are required to fix it by Whirlpool. Even though it's not a good idea. Visit 3: (Had to miss work) Guy comes out, fills it up with freon. I'm good to go. Case Closed. Well, it DIDN'T work. It's at 25 degrees! So I call Whirlpool and get nowhere. Nothing. Nada. "They have no record of me ever having a repair" even though THEY are who sent out and paid the repair man! Sorry, they said. They don't see that I ever had a repair done. So I missed 3 days of work for my health. I post on facebook. Then I get a call and they will provide a replacement fridge. OK. I'll try again. Just a 8 days ago I received a new fridge! (Had to miss work) IT IS NOT COOLING. It's over 20 degrees too! There is water on the fridge between the doors, again. Water all over and dripping from the freezer door, again. This time there is water on the seals of the fridge too! I call. They ask questions and I tell them it is in a temperature controlled area. It is in my laundry room. Well, they say it must be the "energy field" from my dryer? (what is an energy field from a dryer?) So I laugh because we have NOT done laundry at all this week! None. We have a lot of clothes... They want to start the whole repair cycle AGAIN, for the same exact problem. Are they planning on taking days off of work for me? No, they said have a friend at the house. Ummm my friends all have jobs too. Everyone works. I have already taken 5 days if you count the delivery. They won't refund my money. I am beyond upset. The "manager" guy was incredibly rude too. Don't buy this fridge and don't expect much from Whirlpool's customer service.

I was looking for a good basic refrigerator, nothing fancy, and this one fits the bill. The refrigerator and freezer sections both work well, and the sliding cheese tray is a nice perk. The glass shelf in the freezer is sturdy, and I like the different size compartments on the refrigerator door. Having had a side-by-side refrigerator before, I have to bend down lower to reach in this one, but on the positive side, I can easily see what I have on every shelf with one glance in the fridge. It is a little noisier than my old fridge, but not too bad. The first one I had delivered was defective, and was not cold 24 hours after it was plugged in. I called Best Buy, and they promptly replaced it with another one, and were very courteous about it. I have had this one now for one month, and so far it is working just fine. I would definitely recommend this product to anyone looking for a good basic refrigerator at a reasonable price.

Simple fridge with few frills - which is all we need, and especially when limited by size. It's narrow enough for the slot in the base cabinets and short enough to fit under the wall cabinet. Pros: reasonable price, generous freezer, easily adjustable door bins, good light in the main fridge space Cons: ONLY 3 settings with no temperature display, so you can't fine adjust temps when veggies start to freeze (my old basic fridge had 5 settings with a dial). This was a major disappointment and it's not clear on the website photo. This is the only reason I dropped the rating to a 3. After a month it runs well. The door handle was misaligned at delivery, but I called Best Buy and Geek Squad fixed it with no problem about a week later