Customer Ratings & Reviews

We bought this fridge about a month ago. So far we have been happy with it. Sometimes the door doesn't close by itself when its full. I would think that you could fill it up to the edge of the shelf, but you can't, pretty close, but not all the way. It is also not what I would call a quiet fridge. It doesn't have any bells and whistles, but it definitely keeps food cold, and is spacious, which was what we were looking for. Overall, we are pretty happy with it.

I bought this after our 20nyear old fridge started going bad. It's bigger than the old one which was nice because we have 3 people living here. Anyway, quick pros and cons Pros. 1. Large fridge. 2. Decent shelving. You can fit gallons of milk in the door if you need to as well as the middle and top shelf. 3. Cheese drawer slides left and right. Neat. 4. LED lighting. 5. Large freezer. Cons 1. The temperature control is kind of bad. We've had the fridge for a bit now and at full max cooling the freezer is at exactly 0F and the fridge is exactly 40F. That's not very promising. I would've considered that okay for the default setting (it's a little touch panel with 5 settings, 3 recommended), but at maximum? I'm not entirely sure what to do about it. We don't have a space to put our food in order to do a refund, replacement, or an exchange. We intentionally bought a top freezer refrigerator because one would assume that they would've figured that out by now, given how old the design is. I will likely reach out to best buy for an exchange on my purchase for something a little better, but I'm disappointed in Whirlpool. This is the same fridge design your great grandparents used. How did it manage to get worse? Anyway, 2 stars from me. Nice looking fridge with good space, decent customization, and some fun little features. Minus 3 stars because my food might rot if it gets too warm in the kitchen. Fridges are a pain to replace and install.

The Whirlpool Refrigerator/Freezer is wider than our older one. Just don't like how the door doesn't close itself. The door swings open when you open it and always hits our stove. Unless I catch it in time. Otherwise, we are happy with our purchase. It was dented on one side, but Best Buy gave us $160 off the price, so we let it go.

Bottom Cover was damaged or broken. Keep falling off . Have attached several times , doesn't fit properly.

This is the second Whirlpool refrigerator that I have purchased and the previous one was over 20 years old. Although they are the same height/length, this refrigerator is lower than the last one. The freezer is lower and you have to bend over to see in the refrigerator. I do like the spacious freezer. The refrigerator shelves are glass and in the door they are heavy plastic and very sturdy. I like the design. It' very quiet so the pros out weigh that one con.

Whirlpool 20.5 cu. ft. Top Freezer Refrigerator is a great choice if you’re looking for a well-built, roomy, no-nonsense fridge that gets the job done day after day.

New Refrigerator with top freezer is a replacement for a very old refrigerator. We realized we were purchasing a "vanilla" model but it is larger with more good details than what we had. The cooling is excellent. It is fairly quiet. So from our standpoint price versus quality we would say it was a very good purchase.

This is the 3rd Whirlpool Refrigerator bought at Best Buy. The 1st one lasted till just after the warranty expired. The second one was bought in 3/2015 and was still under geek squad protection and after 8 trips to try and fix it Best Buy decided to replace it. On another note the 2 bad refrigerators were 19.2 cubic feet. I upgraded to a 20.5 Cu Ft Whirlpool refrigerator. So Far so good. A bit noisy but everything is cold in the refrigerator and frozen in the freezer. Hopefully 3 times the charm!

I own this refrigerator for two months now. It replaces my 18 yrs old similar model. Before I bought I did an extensive research and read all reviews. Contrary to the some negative reviews this refrigerator is very silent and both fridge and freezer sections cool very well. My only criticism is bottom vegetable & fruit drawers are way too small. My previous refrigerator was a little bit smaller in its capacity but had really big and useful drawers. But this has larger freezer and fridge. I did not install an ice maker so I can't testify to its performance. Overall I am very happy with this refrigerator's performance so far. BestBuy service was very good and on time. They also promptly reversed the doors at my request.

Great basic refrigerator Price was right as an open box item.Nothing was wrong with the frig. Only comment is that it hums loudly constantly Delivery as promised ,on time and very nice delivery guys

We bought a house with a fridge included with the contract, however just around Christmas, it died on us. We definitely weren't up for Christmas shopping and fridge shopping! We went to Best Buy and it was the easiest Fridge shopping ever! We were able to get one a little larger than the one that was originally there and I love that I can put my gallons of milk in the door. The light that's inside is nice too, not too bright or anything. I wish that there was a light in the freezer too, but the space that I traded for was worth it! Runs quietly also!

Our Kenmore refrigerator died during the power surges that accompanied Hurricane Beryl’s outages. (Thank you, CenterPoint Energy!) So, we were desperate to buy a new refrigerator asap and did not have six weeks (yes, six weeks) to wait to receive the one we truly wanted. Whirlpool is well-rated by Consumer Reports, a resource I have trusted for many years, so it was a buyable option. It was not our first choice, but our first choice meant a six-week wait. We purchased ours without an ice maker because we rarely use ice. We have no problem with making ice with the modern silicone molds when we need it. Plus, the freezer without the automatic ice maker has a lot more space for the things we want to keep frozen. My better half especially likes the layout of the drawers in the fridge and the shelves on the door. I like that the crisper and meat drawers are more in the middle and not at the very bottom the way our previous unit were. The bottom door shelf can manage a full half gallon of milk standing up – another feature that I like and that we have not had before. The fit and finish of the inside is excellent. Everything appears to be top quality. The exterior is the fingerprint resistant type. It is not great but it is certainly functional. The temperature controls are easy to read and to use – a big plus. My wife had difficulty with the controls on our previous fridge. Our big unpleasant surprise was to learn that there was no light in freezer section of this model. It never occurred to us that any company would manufacture a refrigerator/freezer without a light in the freezer section. It would be like selling a vehicle without a cabin light. This is a serious strike against this model in my opinion. Other than that one issue, however, we believe that this model will serve us well and faithfully for years to come.

This is a very basic and no frills Top-Freezer Refrigerator unit. It does the job when you are looking for an applicance without any frills. No water, no ice--just function. The unit has plenty of space inside, and the freezer has one wire shelf in it. The wire shelf is a bit flimsy, so be sure not to load it with too much weight. The unit has temperature controls for the freezer and the refrigerator. Although the unit is a little bit noisier than some of the more expensive models, the noise level is not bothersome. Overall, the unit functions well and meets the needs of a homeowner on a tight budget looking for a basic and inexpensive appliance.

A great roomy refrigerator for a standard family of four or five people. It works great and kind of quite compare to my old one of the same size. Make sure your doors have enough room to let the delivery guys bring it in. For the price i got it was not right or pandemic was the reason of high price but search online ahead of time before you buy.

I love this frigerator. It has a lot of room and it works very good. I am very pleased I have it set on the recommended position both for the freezer and the refrigerator and my sodas are nice and cold. Everything is perfect

I traded my new GE top freezer refrigerator because the refrigerator part was not getting cold enough. Best Buy was great about allowing me to return it. I picked out Whirlpool top freezer refrigerator. It is a bit larger than the GE i had. It is quiet and keeps everything nice And cold. And the Whirlpool was on sale, so i got money back.

Compact , works great. Love the shelving in the freezer. Plenty of room for a family of three. Easy to keep clean despite the light color.

Pretty good product. Quiet. No light in the freezer. Ice maker sold separately.

Seems to work well but makes whiney, humming sound when running. Takes time to get use to. Also freezer shelf has a gap at the back large enough for a breakfast sandwich to fall through, about an 2 1/4", WOW! And freezer and fridge door shelf rack rails have gaps under them wide enough for all kinds of smaller items, such as a couple hotdogs in a baggy or even ice cubes in a baggy, to slide under and fall to the floor. Good price but needed more thought in design. You'd think after years and years in business these problems would have been recognized and avoided. It can be dealt with but could have and should have been made much more convenient.

A lot of product for the price . works great.....smaller to fit in tighter areas. Spacious freezer. Glass shelves in refrigerator compartment make for easy cleaning. Only draw back is it is a smaller refrigerator. But on the positive side, I now keep my refrigerator cleaner and less cluttered: more alert to expiration dates! That I would say is a BIG plus