Customer Ratings & Reviews

Liking it so far. This fridge replaced a 2 year old fridge that needed $320 to fix. First two attempts to fix it failed.

Do not purchase this! Year and a half, stopped working. Tossed out much more food than what the warranty “Total Tech”, I purchased will cover. Also, the meat tray didn’t last a week. The plastic is worse than dollar store quality. Speaking of the Total Tech, the call center is not helpful, the reps speak in circles. Service call over a week ago. The tech sent parts to my house, knowing the compressor most likely is going!! It’s totally dead! Letting everyone know I have severe medical issues, need a fridge for meds, etc, still waiting for a call back from manager for 2 days, which won’t happen, thanks but no thanks to Louis. Next service call available was booked out over 2 weeks. Which will result in another service call for more parts or not sure if the unit will be replaced. When I bought the warranty, “Total Tech” told if any issues we will just replace the unit. Sure, when the red tape is exhausted and everything is in the trash! Very disappointed, not satisfied at all.

Refrigerator is very spacious as well as the freezer. We love it

Refrigerator works just fine and is pretty roomy. The issue is with the poor installation on the ice maker. It is unusable. It leaks all over. The ice tray fills with water and freezes what cubes are made into an ice block. It also creates mini glaciers in the back of the freezer. Product is fine. The installation I paid for is improperly done. I contacted Best Buy, spoke with a representative who was supposed to come out and hasn't, I also had damage done to the entry way to the kitchen.

Conidering what the ori intention of this frog was for. I coukd have given it a 4 star. But our lives changed and our inhouse refrig broke . So here we are downgrading to this unit. It has a waterline but no kit to buy to connect. I wouod have to buy ice maker for 129.00 but ill go old school for now. Took forever to cool down to put anything in it. I lost all my food waiting.

It arrived with a big crack in the shelf. Other than that it works great.

I already had problems with the refrigerator. I had been lost lots of food due some defects that already was reported and fixed once Even though still not working properly as it was before. I am not happy with it

Fast and easy project. Rep. Was very polite and professional

The quality and the finish of the refrigerator is poor. Whirlpool is losing control of the quality of its products. Engine works with a loud noise, missing screw, noise to open and close the door.

Ours is less than 2 years old and the seal on the freezer door is unrepairable. The technician tried to install a new seal but it won’t stay in the plastic groove. With a 4.4 rating I expected no issues but, I’m told, it can’t be fixed which makes it unusable!

Bought this fridge in August 2022 and in January 2024 started having problems with the fridge freezing up, causing the vents between the fridge and freezer to become solid ice and the fridge to get warm... luckily bought the geek squad extended warantee... tech came out 3 times to repair... last repair replaced the whole temp control system, and less than a week later, it was doing the same thing again. Now, I'm looking into a replacement since it can't be fixed. So much food was thrown out due to spoilage from the inconsistent temp. Beware when buying this fridge, and if you do, then get the extended warranty!!!!

It is a refrigerator with an excellent distribution for different sizes of products.

Missing parts on my refrigerator. How do I go about getting my missing parts. Top cap on hinge bottom cap on door handle. My friend has a fridge identical to mine and she has no missing parts. Have not received my statement yet, just wondering if they credited me for the returned ice maker.

I still wish it had extra shelving. I used an old one.

I purchased this item 9/12/22 and just recently 01/02/23 moved the refrigerator away from the wall and noticed all the damage on the back of the fridge. When it was first delivered I did notice a small scuff on the freezer door, but it wasn't extremely noticeable so I didn't mention it. I wish I had inspected the fridge before they left. I have attached pictures. They didn't set the feet right then used cardboard as shims. I found that out when I moved the fridge. Great items but INSPECT EVERY INCH before the delivery people leave.

This is the monochromatic model, so it's grey on the side and that is my only complaint so far, I wish the sides were black, but that model was much more expensive. This fridge is very spacious but not obnoxious in its depth. It's about 65.5" tall without the hinges. If you're not putting this in a totally covered-enclosed cut-out space, the height without the hinges is what you should pay attention to. Hinges have clearance in an open space in the front. All shelves are adjustable. I don't really trust the door shelves to put gallon containers on, although there is space for it. Wish it had a compartment for ice cube trays but since all of these newer models are equipped for an ice maker, I guess they assume everyone will splurge for it. Other than that, it came in perfect condition, no dents, dings or scratches. Delivery men were careful and nice. Temperature: Since it was just delivered, I have to give it time to cool but so far so good. Noise: It's really quiet. I'm not sure about all this loud motor noise that people are complaining about. I hear a settling noise but other than that, it has a really faint white noise hum. Fingerprints: yes, does show them. Overall, I'm very satisified with my new fridge. Sleek and spacious!

Fridge delivered July 9th 2022. July 18 2022 the fridge is not cold, freezer is frozen over. No help from Best Buy service. Very disappointed doesn’t even cover how I feel.

I recently purchased this refrigerator from Best Buy and I couldn’t be happier with my decision. The design is modern and sleek, and it fits perfectly in my kitchen. It cools very efficiently, and I love how spacious the interior is, with adjustable shelves that make organizing so much easier. The freezer also has plenty of room and keeps everything at the perfect temperature. Delivery was fast, and the installation team was very professional and careful with my home. Overall, this refrigerator has exceeded my expectations, and I would definitely recommend it to anyone looking for quality and reliability.

The Whirlpool Top Freezer Refrigerator offers solid performance and reliable features at an affordable price. It provides ample storage space, with adjustable shelves and a spacious freezer that makes it easy to organize food. The temperature control is efficient, keeping both the fridge and freezer compartments at ideal cooling levels. While the design is basic, it is sleek and fits well in most kitchen layouts. The only drawback is that it can be a bit noisy at times. Overall, it’s a practical and budget-friendly option for households looking for dependable refrigeration.

No frills, just a solid refrigerator that does its job. Plenty of space, the glass shelves are easy to clean, and it runs quiet. Sometimes you just need a reliable fridge without a touchscreen or RFID locks on the water filter.