Customer Ratings & Reviews

Large, made in Mexico Whirlpool. Not made well at all, cheaply put together, noisy, not energy efficient, but inexpensive and plenty of space with a large freezer. Cons: -Made in Mexico -Cheaply made -- everywhere. Everywhere there was excess glue at the seams (even gunk between the glass on the shelves), things slightly askew, imperfections everywhere in the manufacturing. Nothing major, but all around you can see how cheaply it was put together. Even the bins feel cheap (thinner plastic than the older models). -Unit is about 20% noisier than the old unit it was replacing (another Whirlpool from 12 years ago). Not terribly noisy, but certainly somewhat noisier than previous models. -The outside doors (both for the freezer and main compartment) feel cold (or at least cool) to the touch when the unit is turned on -- not room temperature as with normal refrigerators -- showing the insulation isn't very good (the outside doors on every other refrigerator I've seen has always been at room temperature). -Energy-wise, it's only so-so, with a rating of 436kw/h (it's not EnergyStar rated and not very efficient). Compare that to numbers in the high 300s for EnergyStar rated ones of similar size. -No LED light in the Freezer. Really, Whirlpool? Really? Pros: -Cheap. When on sale it can be an ok deal (if the thing lasts) for what you get. If you don't have a lot of money, you get a big fridge and large freezer for a moderate price. -Lots of freezer space: the 6.1 cubic foot freezer is nice if you freeze a lot of things as I do. Much bigger than 18 cubic foot models that only have 4-5 cubic foot freezers (the main reason I bought this, instead of better-made 18.2 cubic foot models from GE or other makers). To me, Whirlpool is no longer the brand it used to be -- not at all -- and is no longer a selling point. I don't mind it being made in Mexico (as a lot of brands are made there now) but unless you pay through the nose for their high end models, you now get cheaply put together stuff that is manufactured in Mexico very sloppily. I would NOT honestly recommend it to a friend, but did buy it myself for the affordability and large freezer size. My suggestion is to look for the features and size you need, and purchase based on that, NOT on the brand anymore. Also, if you have a credit card that doubles the manufacturer's warranty, it might not be a bad idea to put it on such a card. The main selling point is the price (affordable when on sale) and the large freezer and main compartment space. I've had it a relatively short time, and it works. We'll have to see for how long. Not a 4- or 5- star unit by any means, that's for sure. Not a 1-star either (it does work), but in the 2-3 star range.

DO NOT PURCHASE THIS OR ANY OTHER WHIRLPOOL PRODUCT. THEIR WARRANTY PROGRAM IS A JOKE. Purchased this refrigerator because it had mostly good reviews and seemed to be a good value. Delivery was on time and they set it up great, took away all of the trash and were pleasant to deal with. Then, 2 1/2 months after buying this refrigerator, it began to make an intermittent clicking noise, then stopped cooling. We lost the entire contents of the our refrigerator. I called Whirlpool and they said they would send a qualified repairmen to fix the problem the next day between 8-12, The unqualified person who showed up at 12:40 said that the compressor was bad and he couldn't fix it, that they would report it to Whirlpoo.l who would make a decision on whether to fix or replace it, and that if it was to be fixed, he could not do it as he was not skilled enough to do it. I called whirlpool and they confirmed that their repair contractor had no skilled technicians for 2 weeks. They scheduled someone else to come out. I called them first to advise what the problem was so they could order parts. They assured me that their technician would have the skills to diagnose and repair the problem. He too showed up late and said that it was a bad compressor and that Whirlpool would have to decide to replace or repair, either way, our refrigerator was not getting fixed that day. Whirlpool tells me that the repair facility will order the parts but it will take 7-10 business days for them to come in. I explained that we need our refrigerator, we have kids and need to be able to keep food in the house and asked if they can expedite the parts process. The young lady on the phone said they can't expedite the parts BECAUSE THE SHIPPING COMPANY DOESN'T TREAT EXPEDITED PARTS GENTLE ENOUGH AND THEY WILL ARRIVE DAMAGED!!! This is professional grade b.s.. She offered a $50.00 visa card that will arrive in 6 weeks. Yaaaay. After 2 1/2 months of working, it broke down and Whirlpool is not willing to spend a few extra dollars to expedite the repairs and works with unqualified, unprofessional repair technicians. Will never buy one of their products again.

When our old refrigerator died (it had 23 years of use), I knew it was time for a new one. We didn’t want to mess around with any complicated technology so we went for a simple top freezer model, and settled on Whirlpool. This name was synonymous with reliability in my book. Unfortunately, it appears that there has been some slippage at this manufacturer. We have had this model for 24 days now, and it has yet to cool to the proper temperature in the refrigerator for more than a couple of hours. We haven’t been able to use it for food storage yet. So far there have been two service calls with one more scheduled for this week. It is unbelievable to me to purchase a very simple, brand-new model of a refrigerator and not be able to use it for three weeks. I have to constantly monitor and record the temperatures in order to provide more detail to the service representative. I asked today if we could just have a replacement but was provided no estimate on when or if they might happen. To say I am disappointed is putting it mildly. I was told I can’t have a new one yet. I am almost to the point of just wanting my money back and buying a totally different brand. If anyone has any advice on this please comment and let me know. This is also a warning – for food safety reasons, refrigerators need to be below 40 degrees and freezers at 0. I would hate to see anyone buy this brand new, not check it out as thoroughly as I did, and become ill. Another factor to this is that it’s quite inconvenient to schedule service, since I work full time and the service technicians are only available during the day, during the week. I buy everything through Best Buy and I don't blame them for this, I believe it is the Manufacturer's responsibility to fix this.

Bought after intensive review of refrigerator ratings in Consumer Reports & on internet and many visits to stores to examine & measure models. --- Have had for 4 months. Very good refrigerator. Solid construction. Glass shelves (not plastic). I did not want a unit with huge door shelves intended to hold gallon size milk jugs which take away from interior shelves depth & this model has nicely sized door shelves w/o gallon storage. Took some experimenting, but good temperature control maintaining 33-37 degrees in refrigerator and 0 to -5 deg in freezer. DEFINITELY RECOMMEND IT. -- However, did not give it 5-stars for following reasons: 1. temperature control dial is at front of of frog on a bulky housing that contains frig light & protrudes down from roof of frig compartment , partially obstructing top shelf space. The temp dial does not have click stops and brushing against it as you reach into frog can change temp setting. 2. Because of design and location of compressor & other components, the depth of bottom of frog compartment is shallower than higher up, & as result the chiller bins are severely restricted in depth to rear & don't hold a lot of meat, produce & fruit, etc. 3. Good refrig door shelves, as noted above, but only three adjustable shelves provided even though there is space for four. 4. The large freezer compartment provides lots of volume, but has only one non-adjustable shelf (wire, not glass). It ought to have two freezer shelves. I bought it w/o the optional ice maker, which I did not want, but It came without regular ice-cube trays & without special freezer rack for i.e. cube trays & no option to get them. (I had to supply these myself.) Also, no light in freezer compartment. -- Overtall, a very good model that I recommend, but has the noted (for me) deficiencies, hence the 4-star rating.

Ok here's the deal.. I recently purchased a whirlpool fridge from bestbuy..I had to replace my old fridge which was 16 years old. It also was a whirlpool,it was great never any issues. The problem with the new one was on the fridge part it never went below 40 degrees and it was on the max setting and that had me really concerned, now granted I'm a 2 person family so there wasn't a lot of stuff in the unit. And of course I didn't read the reviews on the unit before the purchase and yes Best Buy was going to trade it out with brand new one! But the day before then new one was going to be delivered I canceled the order cause I read the reviews on it and there were a lot of complaints on the same issue I had which was not cold enough! So I went with a different brand! And also to add I wanted the swing of the doors to be switched and when the installers did this the fridge door would not seal correctly! What a headache it became so I had them switch it back and in that process the installer stripped some screws! So I had to ( as the customer) use my tools and got the stripped screw out my self!! Remember consumers these installers are contracted people and I'm not sure if they really know what they are doing so please beware ! Now I'm not knocking bestbuy for this but it's the product they are saling to us the consumers !!! So yes I'm not happy.. yes I will agree it was a great price but the overall quality sucks!!!!

Just took delivery, purchased at, and installed by Best Buy. The delivery/install guys were great - no complaint there. So far, the unit seems to keep the fridge cold, and the freezer really cold - so I'm OK with that. I was really shocked to find that the Monochromatic Stainless Steel we paid a big up-charge for was just the doors. Both sides, and the top, are a gray putty, non-stainless. If we ordered the white version, the whole dang thing would be white - saw it in the store. If we ordered the black, the whole thing would be black - saw it in the store. Why, when paying an up-charge, doesn't that follow for stainless??? The 2nd problem, which is being worked on, is the freezer door gasket. It was badly aligned when the door was made, and since it's a "foam-in-place" gasket, it's actually part of the door, rather than a separate replaceable part. So, we're waiting for a replacement door to be installed. I understand that happens, and I assume Best Buy will take care of it. HOWEVER, only one surface being the stainless, for which we paid an up-charge, has left us will a really bad opinion.

Bought the refrigerator in June 2017. Noticed right away that the temp in the freezer was a problem. The food stored in the freezer gets ice crystals all over it and bread gets freezer burn quickly. I've tried to adjust the temp (only 1 control, in the refrigerator compartment) as best I can, but with the refrigerator compartment at just above freezing temps, the freezer still varies between 0-15 degrees without being opened (I've confirmed the temps with multiple thermometers). Usually most refrigerators gets all the cold air for the refrigerator compartment from the freezer and allow air to pass to the refrigerator compartment when needed, with the freezer temp controlling the on/off cycling of the compressor. This unit seems to monitor the refrigerator compartment with the freezer getting cooled only when the refrigerator compartment needs cooling. We had a tech out to check it, but he was all but worthless. He double checked that the freezer air flow control was set to max and that was about it. It appears other reviewers are having the same problem. I've had other Whirlpool refrigerators (some much cheaper) and always had good luck with them. Very disappointed in this refrigerator.

I was very happy with the product but the SERVICE was pathetic. NOT ONE PERSON EVER CAME OVER TO APPLIANCES TO ASK ME IF I NEEDED HELP. Not one! I was up and down the appliance aisle several times for a good 10 minutes. I will tell you that many associates were standing around looking at their smart phones of course and talking about their weekend. I was there on a Monday morning. Then the manager didn't believe me when I said there was a sign for free haul off ON THE REFRIGERATOR I WAS BUYING. I had to go show him! He could not even find the frig I was buying. The associate ringing me up has as much personality as a rock. He looked all of 17 years old. Her knew nothing about nothing. This was in Customer Service too because I was buying for TAMU and we are tax exempt. The manager said that sign should not be there but since it was, then he would honor it. It really put him out. He acted like the $15 or so dollars was coming out of his pocket! I was just going by YOUR SIGN! The staff was pathetic as far as customer service and I won't be buying anything there again if I can help it. I purchased my home refrigerator there a few years ago and service was much better. I also bought my flat screen HD TV there a few years ago and service was much better. WHAT HAS HAPPENED? I am disgusted. I won't be back.

My requirements for a refrigerator were related to height (this one fit), noise, glass shelves, and a drawer in the middle. Quiet is a subjective term, but this refrigerator is a heck of a lot quieter than my old refrigerator, that said my dishwasher is quieter than my old one. The refrigerator is also noticeably deeper than our previous mid-90s model. The shelving is fine and spaced well. All in all it is a perfectly adequate refrigerator. It's not going to change your life or anything, but it does what it needs to. Pros: Relatively quiet Sturdy glass shelves Cons: Door seems poorly balanced even after multiple attempts at balancing via bottom wheels. Meat/Cheese drawer is difficult to close, probably due to it being adjustable from left to right. Adjustable shelving in door ends up loosing a lot of space compared to non-adjustable full length shelves.

I was a little hesitant buying this refigerator because of the low price and a few negative reviews but this turned out to be an excellent refrigerator for the price and I could not be happier with it. It is very roomy, holds many large drink and milk bottles, works beautifully, and is surprisingly quiet. (Some reviews had complained of noise level but I hardly notice that it is running.) I did not touch factory setting of temperature control and it seems to be just perfect. Ice freezes quickly in the freezer compartment (I purposely ordered without ice maker because have not liked ones I have had in the past}. Refrigerator compartment stays very cold without any condensation or iceing. The one thing I can think of that would have been nice is slide out shelves. It is not that hard to get to everything though and not having slide out framework on shelves means you actually have more shelf space. I believe this refrigerator holds more than my old 25 cubic foot Kenmore side-by-side. Delivery went without a hitch and was on-time. Crew was very careful removing old refrigerator and bringing in new one and setting in place.

Older GE s by s wld auto defrost itself once per month and cost $200 in food each time. After the third time I decided it time to find smthing that would do job as our garage fridg/frzer. Not wanting to spend a ton on smething used only for food/d bev overflow, I was hesitant because everything I looked at was $600 plus for something that was same size as the old fridge. My thoughts were to simply buy a single freezer unit then store any bev, extra milk jugs, etc. in coolers with ice. Not the best way to go about it but who wants to spend $1K on something that will just collect dust (my thoughts anyway). Then it hit me.. Best Buy sells appliances. It's not the place I used to think about when considering home appliances but I have had nothing but excellent service from this company with all our electronics since they have been in our area. As I looked at their fridges I was amazed at what you could get for the price! Bought LARGER fridge for UNDER anyone else's "Sell" price plus extra warranty. And, delivery guys were awesome! Prof. and ON time! Will now start with BB before anyone else.

We bought this fridge in stainless steel. We have an old kitchen and space was an issue. Liked the large freezer in this model. When we got it, I noticed gasket in freezer was sagging a lot. Best Buy was going to send tech out, however after 24 hours of being plugged in for initial setup, the fridge never got below 50 degrees, my thermometer was in fridge the whole time. Best Buy offered a replacement, which we accepted. New one came today, and delivery person said it was more defective than the first one. The freezer door gasket was sagging again, and it had visible glue along all edges of the freezer door. So back in went the least of the defective fridges. Even when turning the dial colder the fridge never reached below 43 degrees. In the meantime we wasted a lot of time, being home for delivery, and taking all food out twice to put in coolers. Not sure how Best Buy is going to resolve this, but you can be sure we will never touch a whirlpool appliance again.

Love this fridge! It's very spacious on the inside. Don't let the small price fool you because this is a great buy for the money. Keeps my food nice and cold on the recommended setting in the refrigerator and the freezer areas. It's matches my Maytag Stainless Stive perfectly. My only complaint is that the outside stainless is difficult to clean. Don't use a cheaper all around cleaner such as a Pledge for multi-surfaces. Doesn't work. I use an actual stainless cleaner that's more expensive and has the good housekeeping seal. Thankfully that works pretty good. A minor complaint compared to all the other positives. I love the middle storage drawer that slides left to right so I can easily adjust it according to where I need it to be. I've yet to completely fill this fridge with my family of 3's edible needs. I have no problem fitting gallons of milk, 2 liters of pop or tall water bottles on the top shelf. It's kept my fruits and veggies very fresh looking and tasting much longer than I'd expected. Very glad I made this purchase.

I like the refrigerator, however what I saw in the store is not exactly what I got when delivered. I wanted a "textured" refrigerator because every fingerprint and mark does not show. I got a textured fridge but the doors are smooth! I brought this to the attention at best buy and they contacted the manufacturer but got no response. I was told I could take my doors off and exchange them at the store but since it takes me 2 hours to drive there and back I did not want to leave my fridge and freezer with no doors for that long. They stated they could bring me a new fridge but no guarantee the doors would be any different when I got it. because I am in a mobile home several things had to be removed to get it in! I just wanted the right doors! This has become such a hassle I gave up and kept it! But probably wont buy any more appliances from Best buy ever again. Too bad because I have never had any bad experience before with Best Buy.

We purchased a French door refrigerator by a certain Asian manufacturer almost 3 years ago but earlier this year, the refrigerator wasn't able to keep my food cold. I Googled the issue and apparently, a lot of people had similar problems with it. I tried defrosting it and it would be fine for a week or two then the problem reoccurred. We had enough so we decided to replace it with a simple refrigerator that just works. This Whirlpool unit fits the bill. There is no fancy digital display, just a simple dial to lower or raise the desired temperature. We've had this for over a month now and so far, so good. I bought a refrigerator/freezer thermometer and placed it in the new unit to make sure the temperature is ideal. I wish it was a bit larger but I got a good deal on it when Best Buy had it on sale. We are stress-free now since we don't have to worry about keeping our perishables cold.

When our 19 year old refrigerator could no longer keep ice cream solid I decided that it was time to shop for a replacement. This refrigerator suited our needs for a decent price. The only thing this one is missing is a lighted freezer but in all other respects this one is very good. Fairly quiet operation, although you may notice that the compressor motor makes a higher pitched sound than an older refrigerator. I like that this one has a smoother surface than the pebbly surface of our old one - it will be much easier to keep clean. We've had it for a couple of months now and I am happy with its operation. I'd recommend this to anyone who needs just a basic refrigerator that will keep things cold without a lot of "bells and whistles".

I selected this model after reading reviews on several models online and visiting two local stores. Needed something this size to fit my built-in kitchen cabinets. Dimensions were true to spec and the fit was near perfect. It's a standard model with no bells and whistles, which is how I like it so there are less things to break over the years. Nice LED light has a blue tint and is sort of molded into the top/back which frees up room on the top shelf to place taller items like milk. Compressor makes a slight hum that sounds like the air pump on my fish tanks. It's not whisper quiet, but perfectly acceptable to me and a little quieter than my old model. Overall we are pleased.

The fridge that came with my house was old, the seal gasket had already been replaced once, the motor was noisy, stuff smelled, it was just time. I was just going to the computer shop at the mall, and by pure impulse, I walked over to best buy when I was done. Didn't have to wait too long to talk to a associate. I said I just wanted a basic fridge, bigger and quieter than what I had. He recommended a couple of models, I picked this one. Size is more than enough for 2 adults and 3plus teens. Came up to temp in a quick 4 hours ( manual said give it 24, but I didn't need it) it's quiet, clean , cold, so far it seems to be perfect.

If not for the running of the compressor with it's loud and High Pitch Compressor's whining we give the unit a better than good rating. Good sized Freezer Refrigerator sections and bins. The doors easily reverse, and leveling just as easy. On max setting the freezer is at 0* F and the refrigerator near 35*. Back to the whining of the compressor, which is noticeable during the day down the hall (Utility RM) to the kitchen and back hall. But at night when all is quite it rings throughout the house with the high pitch being the more notable at the distances from it. Not an old hand at buying Whirlpool's and with a second side/side from whirlpool coming that goes right in the kitchen we hope we don't have the same issue....

This refrigerator was delivered on 2/15/17. It replaced my 33 year old General Electric which was still working. I decide to replace it when the compressor began making a humming noise. My new whirlpool is uncomfortably loud. It makes a weeeeee sound together with a motor noise that I can hear from 35 feet away. When I read the reviews I noticed that people complained about the sound but I never imagined that it was actually that loud. My old GE had insulation around the compressor and made no noise. The whirlpool has no insulation at all. I have no complaints about the temperature in either the freezer or the refrigerator. Were it not for the noise, I would give it 4 stars