Customer Ratings & Reviews
- Model:
- WRT311FZDW
- SKU:
- 8982107
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ignorant delivery guys did not bother to ring door bell thus did not deliver horrible service Unacceptable
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Perfect for my rental unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to get electronics from Best buy. They are the best at service.
I would recommend this to a friendHad to replace after 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these refrigerators. Just after three years, I have to replace one because the cost to repair it is almost as expensive as the buying a new one. At almost the same time, the evaporator fan motor had to be replaced.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bri2e, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
So far it is functioning well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this refrigerator for a garage. It has controls both top and bottom and the trays can be moved.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drawers are cheap plastic. No light in the freezer section. Moisture collects heavy in the unit.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Okiedad, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Took Care of Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is plenty of space inside and the drawers slide in and out without any problems. The black finish is really nice. I really like it.
I would recommend this to a friendDissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered brand new refrigerator on Bestbuy website. The day on arrival I wasn't home and my kids called me stated the refrigerator looks used and have some scratches and fingers prints inside refrigerator. I put refrigerator on maximum cooling and still not cooling enough.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Eran, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Bad product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke down in one month. It cost us a lot of money in spoiled food. We had to wait for a new compressor to be ordered and installed. We had one week of pain and misery with no fridge to keep our food. This company stinks. A brand new product should not fail!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Mike, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge runs a lot anywhere from 45-15 minutes.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Pam23, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I orig bought a side by side but had issues from day 1. got this because of reviews and I love it. works great and we are all happy.
I would recommend this to a friendTread carefully.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. Waste of money. Good name brand but poor product. Try Fridgidaire or LG instead.
No, I would not recommend this to a friendrefrigerator with no door handle screws
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screws for door handles. No help from the geeks or anyone else at Best Buy
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TerM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Old model.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you want an ice maker! Discontinued and you’ll have to search for an ice maker like it’s the freakin Lost Ark.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello JoJoBeachBum, we are terribly sorry to hear about this concern. For model WRT311FZDW, the Ice Maker Kit that is needed is W11517113. bit.ly/3SMiG4Y It is not discontinued but may be out of stock. We hope this helps.
NEVER AGAIN!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never buy from Best Buy again!!! The delivery people damaged the fridge while switching the door swing. THEN...the replacement they delivered is the WRONG ONE!!! The fridge is great! I'd just recommend buying it from someone else.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
It's Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i could fit more things things in the refrigerator but it feels like I have less space now.
No, I would not recommend this to a friendInconsistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it's a problem with our power source or if there is something wrong with the refrigerator/freezer, but we are having problems keeping our food frozen. Sometimes when I go to get something out of the freezer, everything is completely frozen, but sometimes I go in there and the food only seems half frozen.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Darlene, thank you for your review.
We’re truly sorry for the concerns you have with your Refrigerator. We’d be more than willing to discuss your review with you further. To do so, please respond back to this email address, [email protected], with your name, phone number, street address, the model & serial number of your Refrigerator, as well as the date of purchase.
We look forward to hearing from you.
Thank you,
Whirlpool® Social Care Team
Sold a broken refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn’t work, hasn’t since the day I brought it home. It took two weeks to get a repair person to look at it. They said the fan is broken and that someone would call later that day to about the part. No one ever called.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sissy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator had the ice maker removed. Its scratched inside. It’s not brand new. It must have been a return. Not happy about that. I would have given it no stars but you don’t offer that.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy. Sounds like jet engines. Beautiful looking.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, YamelF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Great economy refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice interior. The front could stand an updated aesthetic.
I would recommend this to a friend
