Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 3,521 reviews
Rated 1 out of 5 stars
Not worth the money
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator is over priced .................
Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also include a description of your concerns with your appliance.
We look forward to your reply. Thank you.
Rated 1 out of 5 stars
fridge broke within a month of buying
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
it broke and we've had whirlpool come and fix it twice already within a month
Maythe, thank you for your review. We would like to inquire about your review with you. Please email us at [email protected] at your earliest convenience with your user name (Maythe), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care
Rated 1 out of 5 stars
Bad fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not what I expected, don’t want to get this fridge again
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Hey Frudge, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Poor Quality
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not a great buy. This most likely will be recalled by Whirlpool.
StormieB, thank you for your review. We would like to inquire about your review with you. If you are currently having an issue with your unit please email us at [email protected] at your earliest convenience with your user name ( StormieB), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Media Relations Team
Rated 1 out of 5 stars
Basic refrigerator/freezer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ordered on 11/17/18 still hasn't arrived, disappointed!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The freezer component of this product does not get frozen. It's just a waste of money
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Hey Phem, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Rated 1 out of 5 stars
Nice storage for cost
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
unit doesn't go below 40 degrees! Nice room for $$
We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email.
Pros mentioned:
Capacity, Size
Rated 5 out of 5 stars
Refrigerator
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice size fridge, plenty of room. Keeps things nice and cold. Freezer is also a good size.
I would recommend this to a friend
Pros mentioned:
Capacity, Noise level, Size
Rated 5 out of 5 stars
new fridge
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
fits space perfectly.. runs quiet, great freezer capacity
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Good looks, great size, go USA! Install with care
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the sleek look of this refrigerator. It also has lots of storage capacity. However, if you need to move the handles to the right side of the unit (they come attached to the left side), I recommend being very careful—and hiring professionals who specialize in installing/repairing refrigerators—to ensure the unit stays intact through the process. Even better, if you are paying for delivery with installation, make sure to ask for the handles to be installed on the side you prefer, and verify that they are is installed properly before signing for the delivery/installation.
Overall, I’m happy to own this American-made appliance. Here’s to many years of refrigeration!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Exactly what I wanted. Plenty of storage. Great fridge!
I would recommend this to a friend
Pros mentioned:
Overall performance, Size
Rated 5 out of 5 stars
Whirlpool dependable
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect size for my space in an older home. Really pretty white goes well with kitchen. Shelves adjust easily.
I would recommend this to a friend
Pros mentioned:
Capacity, Noise level
Rated 4 out of 5 stars
Refrigerator
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very happy with my refrigerator. Nice space. Quiet.Good price.
I would recommend this to a friend
Rated 1 out of 5 stars
Temperature irregularities
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The temperature does not regulate correctly in either the refrigerator or the freezer. I have Whirlpool technician coming to look at next week.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Thank you for sharing your insights with us, AnthonyP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Pros mentioned:
Capacity, Size
Rated 5 out of 5 stars
Great Refrigerator.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this refrigerator. We could not find one to fit into our limited space in our kitchen. This one fit so perfect. It is so roomy inside and very easy to clean. Easy to take the drawers and shelves out for cleaning. Made very well.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
good unit
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good home unit for the price. Lot's of room and looks good.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent Fridge! Best Buy Delivery STINKS!!!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Five stars for this fridge. I LOVE it! It's spacious and the sliding deli drawer is genius. Both upper shelves can accommodate gallon-sized jugs, and the top shelf fits liter bottles with ease. The veggie and fruit drawers are adequately spacious, and the door shelves are, too. The freezer is quite large, even with the optional icemaker installed. The fridge and freezer are quiet and both cool excellently; we have appliance thermometers in both sections to be sure of this.
Only hiccup with this fridge was that we had to have it replaced because the first one that was delivered would not produce ice. New fridge/freezer produces a hefty volume of ice in quick speed...super pleased.
Okay, so the comment about Best Buy. We purchased a Samsung fridge at the onset. Delivery men were outstanding. They exercised considerable care installing the fridge, and in hauling off our old one. They removed all plastic wrap, all internal padding, and tape to ensure an efficient and professional delivery that left zero work for me other than loading my groceries. Super pleased. The problem was, Samsung would not adequately cool, so we opted for the Whirlpool as a replacement, which was delivered a week later.
The second delivery team was horrible. It was a nail-biter watching them bring the fridge into the house...seriously expected some damage, and am surprised none occurred. Once inside, one of the men asked if he could use our restroom, which I didn't have a problem with, but he peed with the door OPEN while I was right there! Unbelievable. I had also ordered the icemaker to be installed, for which a man handed me the component box. I said, "I purchased an installation package." He said, "Oh, I've never installed one before." Ugh. They remove ZERO plastic wrap from the fridge, and left all of the internal tape and padding for me to remove adding that it would be like, "unwrapping a Christmas present." Lord. Dude also installed the handles OVER the plastic wrap so that I had to uninstall and reinstall them, enabling me to adequately remove all of the film. Incredible, and not in a good way. Okay, we end up having a problem with this fridge too, because it would not produce ice. In calling Best Buy's Geek Squad, I SPECIFICALLY asked for them to bring an ohmmeter to test if the problem was on the fridge's side or within the icemaker....remembering the delivery guy had never installed one before. Dispatch said they would. We wait a week for them to arrive. Instead of sending a repair team, as requested Best Buy sent another installation team with NO ohmmeter. They did, however, replace the icemaker, which still did not work. Ugh. We called Best Buy again, and this time they try to send the repairman we initially asked for. I said, "I want a new fridge." He says, "You're already outside of your window to receive a replacement fridge." Furious now, I replied that we're outside of our window because of their two-week delay, and demanded a new refrigerator and ice maker. Dispatch slowly relented and scheduled another delivery for two weeks later. We finally received the fridge we have now, which thankfully does work perfectly. However, the second delivery team was also terrible. No plastic wrap or interior packaging was removed, handles were installed over wrap again, so that I had to go through the same fiasco of uninstalling them again to properly remove the film. Side note, I was out-of-town helping family, when this final fridge was installed. Had I been there, I would have asked my husband to ensure they properly unwrapped and installed everything.
Needless to say, it was a hastle to get to this point. I didn't want to knock the fridge in this review, but Best Buy has to up their delivery game. I would NEVER recommend an appliance purchase from them, ever!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Received this 3 days ago to replace our 26 year old Maytag and surprised how quiet it is! Took less than an hour to chill all our food & drinks on a 90 degree humid day! We have a small kitchen and this fit like a glove with more interior space than our old one.