Customer Ratings & Reviews
- Model:
- WRT311FZDW
- SKU:
- 8982107
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Died within 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to some of the reviews, two years doesjf seem so bad haha Will never buy anything from Whirlpool again
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Stopped getting cold within a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was service people who flipped the door but this thing stopped getting cold.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Tdog. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Robert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered a dented item, ordered a new one and it hasn' arrived so we don't have one
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Robert, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the chance to receive the refrigerator. Two times they tried to deliver and each time it was damaged. Was very disappointed, no one called to follow up or apologize.
No, I would not recommend this to a friendN.a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No point of submitting info too many issues with item and cant return
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Best Buy Customer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Desn,t keep a regular steady temp very poor qualit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would never buy again it super poor quality and temp control
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Patricia, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Would not go below 50°
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product had to send it back twice third time I got a different refrigerator. would never buy whirlpool again
No, I would not recommend this to a friendLooks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, however the first one I received did not work. Took a week or two to receive another one which has worked perfectly now.
I would recommend this to a friendFridge does not work (2 of them)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with GFI plugs! Buyer be ware, big hassle to return...
No, I would not recommend this to a friendGet what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need the absolute basics, great. Just dont expect to stand everything up on the wire shelves. Still waiting for my refund.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We really appreciate your feedback and do apologize for the inconveniences. Please feel free to reach out to us if you have any questions or concerns.
Ice maker fills with water, limiting the ice avail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker fills with water limiting the amt of ice available. I need it replaced or repaired. Still have not received my bill or a card
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Debbie, We thank you for your review, and are sorry to hear of the concerns you're having with your Whirlpool® Refrigerator. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you Whirlpool® Social Media Relations
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is over priced .................
No, I would not recommend this to a friendDISAPPOINTED CUSTOMER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers refused to bring appliance into basement. TWICE!!!
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Xxxx, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within a day of installation- the freezer filled with frost and the food in the refrigerator began to freeze
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also include a description of your concerns with your appliance.
We look forward to your reply.
Thank you.
fridge broke within a month of buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it broke and we've had whirlpool come and fix it twice already within a month
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Maythe, thank you for your review. We would like to inquire about your review with you. Please email us at [email protected] at your earliest convenience with your user name (Maythe), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care
Bad fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, don’t want to get this fridge again
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Frudge, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great buy. This most likely will be recalled by Whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .StormieB, thank you for your review. We would like to inquire about your review with you. If you are currently having an issue with your unit please email us at [email protected] at your earliest convenience with your user name ( StormieB), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Media Relations Team
Basic refrigerator/freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered on 11/17/18 still hasn't arrived, disappointed!
No, I would not recommend this to a friendNice storage for cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unit doesn't go below 40 degrees! Nice room for $$
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email.
- Cons mentioned:Freezer light
Bad product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer component of this product does not get frozen. It's just a waste of money
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Phem, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
