Customer Ratings & Reviews

Our last refrigerator was almost 25 years old when when it stopped working. We went to our local Best Buy to shop for a replacement and we decided on this one. It has a nice large top freezer which I really love and the refrigerator is nice and wide also with plenty of room. We're very happy with the size, however, it's the electrical aspect of the unit that has left us very disappointed. After just 8 months of use we noticed it wasn't cooling like it should. We contacted Best Buy and they gave us the number to Whirlpool. Long story short...repair man came out but since there was a thick build up of ice inside the back wall of the freezer he couldn't tell the exact problem but he knew it would definitely be one of 3 parts. We had to leave the fridge unplugged for about 36 hours to give the ice time to melt at that time we were able to plug it back in and use it like normal while we waited for the parts to come in. A week and a half later the repair man came back out... in that short period of time ice was already building up again. He diagnosed the problem as the circuit board. He replaced it and so far so good. I'm not really comfortable enough to recommend the product to someone else and it makes me question Whirlpool products which is a shame because Whirlpool has always been a trusted name.

We are very pleased. I originally did not want Stainless, but thought the black would be too dark in our small kitchen. This stainless doesn’t smudge as easily as one I had in the past

Purchase was easy and the delivery was on time with a quick installation. Very pleased with the entire process.

Very good delivery and installation. So far very pleased with the purchase of this refrigerator.

Does the job, but shoddier and louder than its predecessors.

We bought this fridge in stainless steel. We have an old kitchen and space was an issue. Liked the large freezer in this model. When we got it, I noticed gasket in freezer was sagging a lot. Best Buy was going to send tech out, however after 24 hours of being plugged in for initial setup, the fridge never got below 50 degrees, my thermometer was in fridge the whole time. Best Buy offered a replacement, which we accepted. New one came today, and delivery person said it was more defective than the first one. The freezer door gasket was sagging again, and it had visible glue along all edges of the freezer door. So back in went the least of the defective fridges. Even when turning the dial colder the fridge never reached below 43 degrees. In the meantime we wasted a lot of time, being home for delivery, and taking all food out twice to put in coolers. Not sure how Best Buy is going to resolve this, but you can be sure we will never touch a whirlpool appliance again.

We love our refrigerator, the team that delivered were excellent, respectful of our property and did a wonderful job setting up and disposing of the old one.

The humming from the refrigerator motor is high pitched which has taken time to get use to it. It’s still annoying and learning to ignore it. Otherwise it works fine, better than my old one. The delivery men were great. Kudos to the team.

It works great and fits in the spot perfectly. It was the perfect upgrade for my home

great refrigerator no complants has good shelfs and silding drawer

Whirlpool is the best. Great buy for low cost. Quality above the rest.

The guys that delivered were very nice and polite. The frig had lots of storage

This fridge is ridiculously noisy -- almost as loud as a dishwasher! I don't have a professional decibel meter, so I used a phone app. To give some credibility of noise level to my review, I measured the sound level 3 feet in front of a brand new Maytag dishwasher at 40db. In comparison, this Whirlpool measured 38db and 65db when the freezer door is open. Wish I had known. Unfortunately, ConsumerReports does not provide numerical noise levels, nor do manufacturers in their specs sheets. Defective unit? No. I discovered after my purchase my neighbor has the _same_model_ and is _just_as_noisy_. I don't need a fridge with bells & whistles, but I ended up with all that noise anyway. Trust me: If you can have your old fridge repaired, do so. They don't make them like they used to. This fridge replaced a Whirlpool model ET1CHKXKQ03 I purchased 22 years ago -- same price range but had split, see-through shelves (try finding that nowadays in a top-freezer model) and was quiet. I successfully recharged it a year ago, but it recently needed another, so I figured being I was so pleased with my Whirlpool I'd buy another. BIG MISTAKE! Couldn't tolerate the noise so I got rid of it. BTW, BB only has a 48 hour return window and NOT for buyer's remorse. A manufacturer can claim the noise level is normal, so do your homework before purchasing a new fridge, albeit it's difficult to select a quiet one without hearing it in action or based on product reviews... like this one. Don't buy this fridge!

Totally meets my food & freezer needs PERFECT !!!!

It is a very simple refrigerator which is what I was looking for. It has glass shelves which are a plus. It worked immediately upon plugging it in and runs smooth and quietly. it was also priced reasonably.

Price was right but actually don’t have it yet so not 100% sure of functionality.

Lot's of room Got lots of drawers and space.Fits good

It was good while it lasted. Bought it in 2020. Sadly, it just stopped working yesterday. Repairing it would cost more than a new fridge.

Delivery fast and they were professional. I always enjoy doing business with Best Buy.

Freezer didn't work on the first fridge; I got a new one. Freezer works in the 2nd new fridge but there is so much condensation occurring in fridge and all that water is now being caught in drawers & on shelves. The part is on back order in warehouses so now I am supposed to wait for possible months and then we don't know if that is the problem.