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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $989.99

Customer reviews

Rating 4.4 out of 5 stars with 3519 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 3,519 reviews
  • Rated 2 out of 5 stars

    Wouldn't by another Whirlpool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When fridge was delivered and being installed BB installers found a hold in the bottom of freezer door. They taped it up, said it wouldn't be a problem & BB gave me $75 discount. For the past year or so, I've been finding water dripping from top inside of fridge. Looked online for a reason and told to check for any holes. I checked the fridge door and low and behold, there was another hole in the bottom. I took out the 3 year protection plan but of course it had expired last year. Now I'm stuck with a lemon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need 5 stars refrigerator I love it you should get it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke after less than 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a 14-year old LG french door fridge, which endured two moves with the military. As a standard no-frills fridge, we expected it to last close to our LG, especially when used as a secondary fridge and freezer. Yet after 2 years and 9 months, it stopped cooling adequately. Luckily we bought the Geek Squad extended warranty, or else this would’ve been a waste. It’s a shame because the interior capacity is actually not bad. Unfortunately, we Won’t be buying a Whirlpool again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Nomeronavy. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/ so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Jeff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good was a little bigger than I thought but it fits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator,petfect size and looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good basic refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being used as a second refrigerator. Good size and value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge. Great size and I love it in black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. No problems or issues. Wanted an ice maker to go with it but could not find it online to order with delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ONLY place to get great appliances!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliances delivered right to your home in record time! Best Buy has the best selection of in stock appliances!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noisy when running, regret lack of freezer light

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced a good Maytag refrigerator which reached end-of-life. When the new Whirlpool motor is running, it generates a low-level noise and a high-level noise simultaneously. My own fault was in not making sure the top freezer unit also had a light bulb, which I had been used to for many years with my old Maytag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, delivered promptly. Easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for my son in college, awesome buy. Very satisfied

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last very long.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased all new appliances for my daughter's house, refrigerator, range, and microwave. The appliances were all working great till this morning when the refrigerator just stopped working. I have totaltech but unfortunately the period has expired. About $1000.00 down the drain as well as spoiled food. Best buy customer service was very professional, but in the end i have to replace a two and a half year old refrigerator. I understand that things happen, just not happy about this.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is Perfect for my Garage! .......... ..........

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap no frills unit that barely works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our 20 year old Whirlpool fridge that never had a problem with this similar size and layout unit. Everything about this is cheaper: Thinner materials, less adjustable shelves, no frame on the glass shelves, rickety. From day 1 we had problems with it not being cold enough. Three service calls. New thermostat installed. We are running it with the temperature setting cranked up between 4 and 5 (highest) just to keep it within safe recommended operating temperatures.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. There is no light in the freezer but that has not been a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    DON'T WASTE YOUR MONEY ON WHIRLPOOL. NO GOOD!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DON'T BUY WHIRLPOOL REFRIGERATORS! THEY DON'T WORK RIGHT FROM DAY ONE! I bought this to replace another broken Whirlpool refrigerator. They don't last more than 6 years tops. This one has NEVER froze the ice cream in the freezer yet freezes the items on top shelf. Refrigerator is never colder than 50 degrees so all my food goes bad quicker. Bad refrigerator seals with gaps. I should've sent it back from the second day. Stupid me. The bottom grill fell off the second week we owned it. It started leaking water all over inside fridge within 2 months and still leaks all over.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Whytdrgn2006, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working nicely. Setting it for max cooling was straightforward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for what you’re getting! Will be back for my next purchase!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge but the refrigerator part keeps freezing the items in the back.

    I would recommend this to a friend
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