Customer Ratings & Reviews
- Model:
- WRT311FZDW
- |
- SKU:
- 8982107
Customer reviews
Rating 4.4 out of 5 stars with 3520 reviews
(3,520 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Just a nice basic refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the one that fit in my space and had all the features that I needed and wanted
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
So much space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our side by side refrigerator freezer with this one and it hold so much more in both compartments. No bells and whistles just a great reliable appliance.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator for the price. Like the ability for taller bottles on door and sliding meat tray. Does a great job cooling and easy view of items.
I would recommend this to a friend Rated 5 out of 5 stars
Very Dependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator for the garage. I amazed how it maintains a consistent temperature despite the extremely hot days in Florida. Really glad we chose this model.
I would recommend this to a friendRated 5 out of 5 stars
Phenomenal Team!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator. This is my 3rd purchase from Best Buy. I am telling you Best Buy and the team of people who work for Best Buy are the most amazing people ever! They're knowledgeable, nice, friendly and their customer service is "top of the line"! Thank you Best Buy for being the best in everything!
I would recommend this to a friendRated 4 out of 5 stars
Very good refrigerator - not fingerprint resistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this for an elderly relative. It fit nicely in their kitchen. Two surprises: finish was not fingerprint resistant, and there is no light in the freezer area. Other than that, it is a great appliance. The installers were FANTASTIC. At the time we ordered, we made sure to add a note that we'd need the handles switched - these guys came prepared to do the job.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Salesman where excellent and understanding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was what I wanted it was reasonable on the prise
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Whirlpool has met our expectations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this Whirlpool refrigerator. Spacing and storage compartments are well organized and fit our needs quite well. Grateful for the door attachment to have a right or left hinge option.
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
excellent refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is exactly what we needed, We have limited kitchen space and this unit fit perfectly while giving us the storage space we need.
I would recommend this to a friend Rated 5 out of 5 stars
Great size and quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't be happier with this purchase. The refrigerator is a great size that fits in my opening just right. The refrigerator and freezer compartments are much larger than what I had. I had an old GE refrigerator that was over 20 years old that this replaces. I chose not to get the ice dispenser. This has a lot more room in the refrigerator area as it's pretty wide. It holds much more than my last refrigerator and that's what I was looking for. I got it in black and it looks good though it does show fingerprints. I'm happy with my purchase.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator, I like the bigger size. Holds more beer for the garage fridge. Lol
I would recommend this to a friend Rated 2 out of 5 stars
B+ overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy the monochromatic stainless steel if you have or ever want to have children, a roommate, a spouse, house-guests, or a pet. Smudges appeared during the installation and try as I might, they just will not come off. The delivery and installation was terrible and either due to the shoddy construction and parts or inattention to details, my floor was left littered with broken plastic pieces and the fridge itself was scratched, chipped, with punctured rubber in places. Best Buy is thankfully replacing it but overall not a great experience. While waiting on the replacement, the temperature has been highly variable (up to 17 degrees difference upon opening it) and I ended up turning it down after over the contents froze. The layout and size are both fantastic and it is easy to adjust the shelves to fit your needs. Is it an improvement on the 30 year old fridge I just replaced? Yes. Would I buy it again? Likely yes, as the options for this space were very limited.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very quiet and efficient. Would highly recommend it to anyone. Whirlpool products never let me down.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Perfect unit for garage refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is perfect as a garage unit. It is large enough to store the overflow from the kitchen and small enough not to take up too much garage space
I would recommend this to a friend Rated 4 out of 5 stars
Fingerprints!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t seem to get the fingerprints off, tried a couple different stainless cleaners.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loaner refrigerator while waiting on my giant one to be delivered...who knows when. Great refrigerator! Love it. Convenient!
I would recommend this to a friend Rated 2 out of 5 stars
Sorry we Bought
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridg is not square. Doors are not level pre installed at factory. Interior plastic very cheap. Crisper drawers do not seal as they should. Lunch meat drawer is to flimsy. Kick plate on front is very thin. One end falls off when removed to level. Lacks quality you should expect from Whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
- Pros mentioned:Capacity
Rated 4 out of 5 stars
Great value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought a couple months ago to replace a second refrigerator in the garage. Lots of room for the price!
I would recommend this to a friend Rated 3 out of 5 stars
Delivery Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in your delivery service. The drivers tried to deliver the refrigerator to the wrong address and when they were told that the correct address was only six blocks away, they would not deliver it to the correct address. We had to wait another 10 days for delivery. That meant one more week of living out of coolers. I was totally disappointed with it.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
great value and fits my space perfectly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying the freshness of this white refrigerator. It complements my kitchen perfectly.
I would recommend this to a friend

















