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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 2405 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the 21.4 Cu. Ft. Side-by-Side Refrigerator's overall performance, convenient size, appealing design, fingerprint resistance, and awesome LED lighting. However, some customers have expressed concerns about the freezer capacity, occasional noise, temperature control limitations, and door alignment issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,405 reviews
  • Pros mentioned:
    Lighting
    Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Everything we wanted.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was fine except the left side back bottom was damaged after unpacking. The ice distributor will sometime catch a cube or 2 in the chute which will melt and leave a water spot on the floor. Other than that it is well lit and roomy for it's size.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door alignment, Freezer capacity

    Rated 3 out of 5 stars

    Hotel Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge reminds me of a hotel fridge. It functions, but it’s shorter/smaller than standard size • The shelves don’t adjust • The drawers are not easy to pull out, it seems like it scrapes the whole way and I’m afraid of breaking them • The freezer is skinny and the ice machine makes small cubes • The left door sits higher and I noticed you can adjust the right door, but it takes a specific wrench, that I don’t have, haha. (We moved into a home needing a new fridge, with cabinets that hang lower than usual above that area, so we had to be choosy with the fridge size. We don't have a lot of options, otherwise this fridge would be returned.)

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge! Had to get one to fit the space or I'd have picked one with a larger freezer. Love the ice/water dispenser, Love having the temp. controls on the digital display on the outside- obvious and easy. Plenty of room inside an love the temp. control produce drawer! Only thing I'm not a super fan of is that depending on what you want to put in the door, you have to take out the can rack to put in tall bottles, (like wine bottles), arranging the shelves in the door I found a bit tricky. I liked the can rack, but have taller items, so still trying to navigate that- Overall, great fridge and definitely better than the one I had!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Week ice maker.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is great ice maker not so good. I've had it over a week and the bin has yet not filled up. I use 3-4 glasses a day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Works as should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the looks of the fridge. Keeps food cold. Ice maker is loud.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Good Fridge, until it stopped working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the fridge when we first got it. We had a hard time finding one that would fit our small home, and this one was the biggest one that would fit without taking some cabinets out. Installation was easy. I would say some of the plastic shelves in the door feel a little cheap, and I worry that they might break at some point. (We have kids who are a little rough on things). I would rate this 5* except after 1.5 months it is currently not working. The freezer isn't freezing, it's currently at around 50F, while the fridge side is also around 50F. It is a little disappointing, but it's still under warranty. However, when I call to Whirlpool to get it fixed they say they can't get a person out for 9 days. So form my perspective, I would probably never buy a whirlpool fridge again. I could understand a faulty product, that happens, but to be without a fridge for over a week is what I consider poor customer service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Exterior temp control panel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue is the fridge/freezer temp. control buttons are part of the exterior water/ice panel. Therefore, the temperatures are easily unintentionally changed when dispensing water and ice. Otherwise a fantastic fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance, Size

    Rated 5 out of 5 stars

    Whirlpool 21.4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this refrigerator for about 6 months now and it’s been great. It was perfect for what we were looking for. Modern, spacious, and at a reasonable price. Highly recommend Whirlpool refrigerators.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a happy camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Whirlpool side-by-side refrigerator was a replacement for another brand that had failed and was not feasible to repair. Whirlpool brand was chosen for its dependability. Choice of models was limited by space in which the refrigerator needed to fit. This was not the model we wanted, but Whirlpool is currently not manufacturing a side-by-side refrigerator without an ice maker. (We waited ten months before choosing to buy an alternate model.) The ice maker is not connected; the "box" to hold the ice cubes was removed. This left a large open space which currently is not fully utilized. Available shelf space on the freezer door is very limited. Shelf height in the main compartments of the refrigerator and freezer are not adjustable. Only shelves on the refrigerator door are adjustable for height. Ice cream in the freezer is sometimes soft, other times hard.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator for the price point. Freezer is small. Time will tell if this holds up better than our last refrigerator which was a Samsung and had to be replaced after 4yrs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer capacity

    Rated 5 out of 5 stars

    Great price and option for small spaces!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a 25 yr old whirlpool fridge with this gem! The space I had to fit a new fridge in limited my selection but this is a huge upgrade! The freezer side is a bit small if you have more than a family of 2 or maybe 3. But the fridge side is large with several drawers and large door shelves. The ice dispenser does sort of get all over but that's expected and alright with me. The water dispenser is also sort of sensitive in where the cup is placed and comes out a bit after moving the cup away. For me, great upgrade, price, and quality!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Little Fridge For a Tight Spot and Budget

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing keeps cold and looks great since we have upgraded kitchen appliances from white to stainless. This looks nice and works as it should. It’s our second Whirlpool.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far had gor few weeks the dtainless steel on ftont of fridge the sides have yhe fingerprint protection its in s gray difnt realize only front stainless steel look and it seems to need stainless wipes because little wipe with water doen clean it jyst smudges weird but ftidge eorking well.its on wheels too i like. Not dure its supposed to be like that or they didnt take it off in seyip lol. But its easy to move .

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Ok refrigerator/bad ice maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is small. I do like all of the storage features in the refrigerator. The freezer is very small. We knew that when we bought it. We have a bigger freezer but needed a refrigerator that would fit in our kitchen. I am very DISAPPOINTED in the ice maker. It is very slow in making ice. We have had the refrigerator for a week and maybe we have 10 ice cubes in the tray. I finally just went and bought a bag of the good ice from Chick fil a!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved the size and how it fits perfect for us, so far everything has been working great no issues. Looks very nice aswell!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Side by side refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator but it didn't fit into my house kitchen door. The wrong size was ordered. Make sure the right one ordered.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity, Noise level

    Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge. Does the job. Louder than I wish. Ice maker is not the best. Doesn’t make a lot and it sometimes gets stuck in the dispenser portion. Temp of the fridge tends to fluctuate more than I think it should. Goes from needing to be a bit colder to everything frozen.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker was slow at first but other than that pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Small Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a smaller refrigerator due to space restrictions. This refrigerator is only 33" wide and fit perfectly. It keeps everything cold and/or frozen and the in door ice and water are awesome. I love the Whirlpool quality and look forward to many good years of service. I know others have mentioned they are disappointed with the noise this unit makes; and although it is not the quietest refrigerator I've ever owned, I find the noise to be normal and chalk it up to the smaller size of this unit. My one disappointment with this unit is that the water filter is at the bottom front of the unit requiring getting in the floor to change; but that's just a small inconvenience every six months.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    So far, so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this size Fridge because of height restrictions. I previously had an LG but it had repeated expensive repair issues. I noticed that Whirlpool makes models for many different companies and had good ratings so I'm taking a chance. The price at Best Buy dropped right after I bought it but after it was delivered they gave me a credit. So far, I'm quite happy with the performance. I've had Stainless Steel before but the fingerprint resistance was bonus.

    I would recommend this to a friend