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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 2414 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the 21.4 Cu. Ft. Side-by-Side Refrigerator's overall performance, convenient size, appealing design, fingerprint resistance, and awesome LED lighting. However, some customers have expressed concerns about the freezer capacity, occasional noise, temperature control limitations, and door alignment issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,414 reviews
  • Cons mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Very happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most all seems very good but Temperature seems somewhat uneven in Refrigerator section. 3rd shelf freezes when other shelves stay OK on recommended(3 bars) middle setting. On setting below this(2 bars) Temperature gets near 50 deg. in some top shelf items. So (3 bars) it stays.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    This is an OK fridge.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's weird that the shelves are short. Another reviewer suggested taking one out to compensate. There's somewhat limited space inside already, so I can't agree with that. You'll have to get used to taking the taller items out of the door and not the shelf in front of you. That's one shift. Also be sure to allow enough room on both sides for the doors to open. The wall to the left of our fridge is a bit close, and so it's awkward to reach into the already narrow space. I don't have the same complaint as others about the volume - but I have not yet connected a water line to make ice, which may be a noiser operation than standard running. It keeps food cold, and it looks nice. The price was right and it was the right size for my 2-person family. I can't imagine using this fridge if you cook at home regularly for more than 2 adults.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator looks great and is operating well! It fit in the space available with no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Good choice for a smaller refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good refrigerator. Freezer compartment is a little narrow - not sure I can fit an 18 lb turkey in there. The shelves are removable but not adjustable. Top shelf opening is not tall enough for 2 L bottles or milk cartons- bad design choice. It gets really cold on recommended settings.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 3 out of 5 stars

    Not a Great Fridge…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator because my old one was on the fritz and I needed to get a new one quickly. I also had to find one that was 33 inches wide because I don’t have space quite large enough for a 36 inch wide unit. I’m not particularly impressed. The Best Buy delivery team was pretty good. They did scrape some paint off the doorway when bringing it in but that’s not a huge deal. The interior plastic shelves are not high-quality. Even for a smaller unit, the freezer is tiny. There are exposed wires on the exterior bottom of the refrigerator which is very unattractive looking. It’s also rather loud at times. If I had another option for a better fridge I would have taken it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great working unit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good-cools freezes accurately. Replaces a Freon leaking Frigidaire top freezer-fridge bottom. Didn’t need the ice & water maker part-it’s good though…

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator that we needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator replaced a broken that was finally nice to have a working fridge. No issues with doors not closing, plenty of space for the fridge side and the comfort of ice/water dispenser. The interior has great lighting, plenty of shelf space and fits our fridge area. Glad to have a refrigerator that works and gives all the amenities that you need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, no issues, works as it should! Would recommend to others

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Our first side by side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features! We did have to have a service call the first week. The person tightened the compressor and adjusted a Freon line. That fixed the noise problem. I wish you still published owners manuals to explain all the options better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems like it will be a good refrigerator for us. I wish the shelves in the main compartment (as opposed to on the door) were adjustable for height.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 8 months ago. So far it’s holding up well. One thing to know about this is when you adjust the coldness to level 3 on the fridge side, whatever you placed on the two upper shelves will freeze over time. Milk and juices in box containers froze on us. If you keep the level to level 2, it’s fine. Changed the filter after 2 moths and so far, no other issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The new whirlpool counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good unit, very easy to use, the delivery and set up was great. plenty of space in door shelfs. The freezer, ice maker and water dispenser work great. Plenty of both types of ice at a touch with lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a smaller cubic inch fridge to fit in our kitchen space. This one was perfect. Ice maker is a little loud but spits ice out like nobody’s business.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Roll Out Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator seems fine and has had no issues since installation. You can get a good look at it in-store and know what you're getting. There were no surprises vs. what was expected EXCEPT for the fact it comes with no extendable feet or any way of locking the wheels. Absent a do-it-yourself solution, this appliance will roll out toward you every time you open the door if you happen to have smooth kitchen flooring. It seems to have threaded mounting points for feet at the front corners, yet none were installed or included. I have never encountered this omission on any fridge I have ever purchased and did not even think of asking about such a thing when shopping. It was very disappointing to see that Whirlpool considers this acceptable. That being said, it only takes about 15 minutes to lift each front corner and put little custom blocks underneath if you have some scrap wood, a power saw, and a crowbar. Just get those things ready before the fridge shows up to save time and drama.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grreat refrigator for my needs, fits my space perfectly, works great, I don't know why other users are complaining about noise

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works great. I haven’t hear any loud disturbing noises, it’s pretty quite. The ice machine works great. You need to pay closer attention to the dispenser, if your cup isn’t right underneath it ( like if you a larger cup that you are angling in) some ice may fall out. Also pay attention to the height this one is a lot shorter than other models

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Refrigerator!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this purchase of my new refrigerator!! It looks beautiful and is very quiet. It is also very easy to move. I had such a great buying experience from my purchase in the store. Also my delivery was exceptional. I am a Best Buy customer for life!! Great store!!

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    My New Whirlpool Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator even though it's a little smaller than my old one. It's much quieter and keeps everything at the best level of cold. I also am very happy to have no fingerprints, and I can still have my magnets attached.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beautiful Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the fridge for a bit over a month now and I love it. It's the perfect size for the small area in my kitchen but it's very roomy for one or two people. It can run a bit loud but it's not really that big a deal.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 4 out of 5 stars

    8 out of 10

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, could have used a bigger size. Ice maker works wonders. Once in a while the fridge gets to cold and the eggs and milk will freeze. That is why I give this a 8 out of 10

    I would recommend this to a friend