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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 2414 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the 21.4 Cu. Ft. Side-by-Side Refrigerator's overall performance, convenient size, appealing design, fingerprint resistance, and awesome LED lighting. However, some customers have expressed concerns about the freezer capacity, occasional noise, temperature control limitations, and door alignment issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,414 reviews
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Great fridge and options

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer can be a challenge because of limited storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator.Delivery was a rescheduled but when it came all was well

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good refrigerator for small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it for a few weeks now. It works very well, the temperature in both fridge and freezer are good. My kitchen is not big, this one is suitable. I found following problems: (1) the sound is little loud; (2) I could not find a way to stop rollers moving. Sometime, the refrigerator moves when I open the door.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Cool fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! The freezer is a little small, but everything works great.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance, Size

    Rated 5 out of 5 stars

    Small but nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and compact fridge! Easy wipe off and fingerprint proof! This particular one is a lil small on the inside but overall a great appliance. So far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Refrigerator did not work properly. Best Buys replace it with no problem. Current Refrigerator works great and looks good. The unit has lots of room and the controls are very easy to use. Would give five starts, but the first unit was not working. However, Best Buys made good and all is well now.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    FLAWED DESIGN, SKIP IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $1500, you'd think it would have some basic common sense features #1) You cannot adjust shelves!! (see pics) You can on the side doors but not in the main compartment. So don't buy anything tall #2) Temperature adjustment should be simple like a pic of a thermostat or maybe red on 1 end/blue on the other? Instead you get 'bars' that even the manual contradicts itself on #3) Wanna turn off the auto ice maker (in the door). Good luck! #4) Wanna level the refrigerator? You can't. It's on wheels. #5) It looks good... but only from the front (see pic) I could go on, but it's a very flawed design. These are basic & would've cost very little for Whirlpool to correct. Maybe you can adjust the shelves in the $2000 model.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. WhirlpoolBrand

  • Pros mentioned:
    Overall performance, Size

    Rated 3 out of 5 stars

    Whirlpool stainless steel fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice appearance and perfect size for my small kitchen. The only two problems is the ice maker on/off switch that is so hard to locate. The other issue is the lack of instructions that should be available at time of delivery.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a well functioning fridge and freezer. I bought it to replace an LG which was a lot more expensive but less reliable. Only down side is the freezer doesn't have much usable space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Excellent but kind of noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is compact for a medium size house and metal appearance looks beautiful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool 21.4 cubic size is reliable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable. Confirmed as really being "Fingerprint Resistant" as promised. External ice & water dispensers are nice features to have as it prevents cold air "escaping" from freezer whenever ice is needed for drinks.

    I would recommend this to a friend
  • Cons mentioned:
    Door alignment

    Rated 4 out of 5 stars

    Fits our need

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was ok. Door alignment tool was not included and aligning doors was difficult operation a features good, Water dispenser doesn't always catch all the water and it splashes on the floor.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Excelent Price and quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend to get this fridge, excelent size and design. The quality is also awesome, I wish i was helped to put it inside the house but because of the crisis, its understandable.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice looking refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is quiet. Works well with the limited space we have available. Would give it a higher rating except the dispensed water isn't cold. Also miss adjustable shelves in the refrigerator. The shelves on the door are adjustable.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good Model But Noisy!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The model is good for the price but if I can't fix the loud vibration noise (started day one) I will upgrade to the Frigidaire 26.8 French door model with the bottom freezer. That one is rated one the quietest models on the market and it's only around $600 more.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator after ours died, we read the reviews and decided to buy it. We were not disappointed with our purchase, love the ice cold water and ice dispenser. It also has decent room inside both the freezer and fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fridge to replace the old, outdated fridge that came with the house I bought. Not really much to report. Unlike the old one, it works properly and has a water/ice dispenser. It's a little smaller than I would prefer, but height restrictions severely limited my options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Nice if you're deaf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, ice maker/water dispenser works well, good interior lighting, keeps food cold. Ah, but the noise. I don't expect a refrigerator at this price point to be really quiet, but this particular example is beyond unacceptable. It isn't just the volume of the noise but the character. There is a "normal" buzz or whir that is loud but borderline acceptable, overlaid with a throbbing variable pitch noise that is impossible to ignore. We have a bedroom on the opposite side of the kitchen wall where the refrigerator is located and the low frequency throbbing noise comes through the wall and is, at times, loud enough to disrupt sleeping. I'd read the reviews and saw a few other comments about excessive noise, but I also saw some that praised the lack of noise. Obviously they don't all sound like ours, but if you buy one you can't depend on getting a quiet one. Ours is so bad we'll probably bite the bullet and buy another refrigerator. It won't be a Whirlpool.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey perf, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer capacity, Temperature control

    Rated 1 out of 5 stars

    Worst refrigerator I have owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a whirlpool side-by-side because I so pleased with the 30 year old one I had before moving to a different home. Compared to my old one, this one is terrible. 1. The shelves are not adjustable. 2. The temperature is set properly but stuff in the back of the top shelf freezes solid. 3 I can barely squeze a 2 quart container of milk in the top shelf. I have to lay a bottle of V8 on its side. 4. The drawers are cheaply made and make a scraping sound when opened and closed. 5. The freezer is small and poorly laid out. 6. The water dispenser dribbles every time I draw a glass. 7. Today, for the third time in a month, the ice despenser glogged. When the door is opened and the ice maker is clogged ice falls all over the kitchen floor. In summary, I would not recommend the refrigerator to anyone.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, WilliamG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Nice fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have h ad a problem with the ice through the door feature. Every time I get ice I also get styrofoam in my glass. I have looked at the different areas of the ice maker to try and resolve the problem but couldn’t find anything. I have called the appliance repair line and they are coming out tomorrow, hopefully the can solve the problem.

    I would recommend this to a friend