Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 2414 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the 21.4 Cu. Ft. Side-by-Side Refrigerator's overall performance, convenient size, appealing design, fingerprint resistance, and awesome LED lighting. However, some customers have expressed concerns about the freezer capacity, occasional noise, temperature control limitations, and door alignment issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,414 reviews
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Decent refrigerator, has some minuses.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older house with some very limiting space/size requirements. Wanted side by side style so was literally one of three choices possible for my space. Unit is attractive and does the basic functions well. Space and shelving are good once you learn how to arrange things. Unit is quieter than the thirty year old one it replaced but still is noticeable when running. Biggest drawback is water flow in the door is terrible. Initially thought the problem may be my supply line but after having both the shutoff valve and supply line replaced/upgraded and verifying the supply volume and pressure are more than adequate door flow is still very poor. Takes 35-40 seconds to get one cup water from door spigot and ice cubes are small.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Freezer capacity

    Rated 2 out of 5 stars

    “As Is” Cannot Rearrange or customize

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall size is pretty big. Yet, useable storage is bare minimum. Freezer is extremely small. Cannot rearrange any of the shelving in the fridge or freezer. The shelf height is “as is”. Unless, you completely remove a shelf in the fridge. Remember, you can take away, but you cannot rearrange or customize

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for the review, Smiley. It is through customer feedback that we are able to correct and make changes to, our products in respect to their quality and overall design. Whirlpool understands that valued customers, like you, are why we are in business. With that being said, over the years we do make changes to our products to improve the quality and function. WhirlpoolBrand

  • Cons mentioned:
    Freezer capacity

    Rated 5 out of 5 stars

    Sid by Side Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value for the price. Be prepared that there is a waiting period if it comes damaged & there is a shortage of appliances due to COVID-19. I like what I finally was able to get & the Best Buy store & delivery staff were very helpful finding me a similar item when the 1st one came damaged. My only complaints are that the drawers do not slide smoothly. Also the freezer does not accomodate frozen pizza boxes unless there are on an angle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good choice -- nice refrigerator

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is beautiful looking and well-made for the most part. The shelves in the freezer side are way too small to store anything. Really wish they were larger even it there were fewer shelves.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 3 out of 5 stars

    Shelves scratch easily!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No kids at our house, 2 adults and in less than a month, the glass shelves are already scratching using glass and plastic items only. Unbelievable and disappointing! Also, the freezer in this fridge is extremely small. The filter for the water/ice is near the floor, which is an odd and hard spot to get to. The delivery guy said to always make sure you have a towel on the floor as some water will come out when you change filters. Poorly designed in so many ways.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Raymond

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My problem started immediately and I called technical service to for help.A technician was supposed,to be here today. He called me at 7:50am to tell me that he would be here between 12and2 He then called back to confirm what che was supposed to do. He then told me that the refrigerator was under warranty and he could not touch it. This is not the end of the problem but I have used up space. I am not a happy camper.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Open box deal great experience even better price

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator this was a open box deal there's a great deal there was really no scratches or dents on the item I did pick it up so I didn't have to pay anything for delivery I also received $150 Best Buy promotional gift card which I later purchase the TV with it's all around great deal check out their open box deals they're awesome I love them

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge and Best delivery times!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge replaced one of the same style after 25 years!! It works great, was easy to install ourselves, and looks so nice. The price was exactly the same as Lowes, Home Depot and Fred’s, but the delivery time was far faster than the rest. The Best Buy Geek Squad delivery men were so professional and quickly removed the old fridge for haul-away, unboxed and placed the new fridge in no time. We chose to self-install, but they were ready to do it for us. I will DEFINITELY buy all of my appliances from Best Buy from now on!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Great fridge, questionable ice maker

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and features for a small kitchen. The ice maker seems a bit temperamental. Best Buy delivery and haul away is the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Little Frig

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little frig that will fit most of your needs for storage. If you buy a lot of frozen foods I would advise getting the bigger size as this one is small. However works for me as I do not buy a lot of frozen foods.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Whirlpool side by side 33”

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge delivery went smooth, yes it’s smaller but fits everything we needed it to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid and great for our space!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we bought this model at the Best Buy clearance center, it works amazing! It has a couple of dings, but this is our backup fridge, so it’s in our laundry room. Our service was less than favorable, but the refrigerator itself is solid.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Just Right Frig

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a smaller frig for our tiny kitchen. Despite a loud noise that it makes, repair person is coming to check it out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    None

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator. Lots of compliments from friends!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Side by side refrigerator/freezer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it looks. I like how it can be organized. I have not yet received an electric bill yet and since it runs most of the day due to the ice maker and water cooler, I’m anticipating an increase in my bill. Stay tuned.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good fridge, but funny tasting water

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my fridge installed by BBY, and they did a great job. They told me to run about 2 gallons of water through the water filter and dump out 3 things of ice, and that would help or do something with the filter. I did that (and more) and it still tastes funny. Almost plastic-ish water and ice cubes. I would return it and get a different fridge, but the house I bought has all whirlpool appliances and this is the ONLY fridge with the ice maker that fits width wise in the premade cutout section. My water bottles also froze in the fridge side from being so far in the back, which was annoying as I had it on the recommended cold setting; but other than those things it is okay. It keeps everything cold like a fridge should.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good appliance BUT ...

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While we are overall happy with this refrigerator, the ice maker is ridiculously loud. The mechanism to dump the ice and the ice dumping are REALLY distracting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for My Daughter and Grandkids, That the Best Thing Ever They Love it,And the Workers that Delivered it was So So Nice and Respectful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good-Very Good- Very Good-Very Good- Very Good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits in a Small Area

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect for us. I had a hard time finding a fridge that would fit in the spot. It has a pretty small freezer but I don't keep that much fronzen food. Easy to clean, looks good and it fits. They delivered it quickly and set it up. We've had no issues. Glad we made this purchase.

    I would recommend this to a friend