Main Content

Customer Ratings & Reviews

Whirlpool - 24.5 Cu. Ft. 4-Door French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 612 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 612 Reviews
  • Rating: 3 out of 5 stars

    Design flaws

    Posted
    Rayray
    • My Best Buy® Elite Plus MemberElite Plus Member

    My 4yr old LG refrigerator broke and after doing much research, I learned that there's actually a class-action lawsuit against LG for faulty compressors (the reason why mine stopped working). There's also a class-action lawsuit against Samsung. Ironically, LG and Samsung are the most aesthetic (in my opinion) and have the most "bells and whistles" amongst refrigerators within the $1000-$2500 price range. Therefore, I was adamant about not buying an LG or Samsung and chose durability over aesthetics. I was told by many that Whirlpool, Maytag and GE are the most reliable. Anyways, I've had my Whirlpool for a couple of days now and here are my initial observations; 1) The icemaker's design in the unit really compromises shelf space. True, I knew that prior to making the purchase and when I was looking at it at BB, but I guess you don't realize it until you start to put your items in there. Specifically, the left side door's top shelf is almost useless. If you zoom into the picture, all you can pretty much put in that top shelf is a small shredded cheese bag or a snack -sized potato chip bag. The circular end of that same shelf can hold a soda can at most. 2) Although I never choose the "crushed ice" option on the touch screen = if i don't dispense ice for a couple of hours, for the first 2-3 seconds the ice that comes out is crushed/broken and makes a little mess. After the initial 2-3 seconds, the properly cubed iced is dispensed. I think its because the ice that has made its way to the front of the icemaker has probably hardened(?) and the initial dispenser motion needs to break it up? 3) The doors (all four of them) require you to personally "push" them close. You cant let gravity/momentum assist the closure. There are two adjustable "foot pegs" on the bottom front of the unit that allows you to customize the "lean angle" and I have them at MAXIMUM lean (the front of the unit is higher than the rear). I guess I was spoiled by my old LG, where all I needed to do was give a SLIGHT push (if at all) and the doors and would close slowly on its own. IDK, maybe the rail system on the Whirlpool needs to be lubricated, lol. 4) On my LG, there would be a "door ajar" alarm after 30 seconds. The door ajar alarm is five minutes on this Whirlpool! I don't know about you, but I walk away from my fridge/kitchen in less than five minutes after getting my drink/food, lol. 5) The "access area" of the ice dispenser and water dispenser is kinda short. Like most people, every member of my family owns and uses those tall "Hydro-flasks" on a daily basis and those flasks are too tall to fit under the dispensers. If you tip/angle the flasks, please make sure the flask opening is as HIGH and CLOSE as possible to the water hose because you will end up missing if you keep the flask low. 6) The display does NOT show the current temperatures of the top or bottom sections (someone please correct me if I'm wrong). It allows you to adjust/manipulate the temps but it doesn't show what the current temps are. That is a major oversight on their part. I just ordered $25 bluetooth thermometers from Amazon to monitor the temperatures. Don't get the wrong idea, I am not gonna go back to buying an LG, lol. The features of the LG does not outweigh the fact that their durability is questionable enough to be a part of a lawsuit. I am giving it 3 stars based on reputation and peace of mind. I'm considering exchanging this for a different design. If not, I'm hoping my choice of durability over aesthetics and function was the right one, lol.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Whirlpool Refrigerator

    Posted
    Courtney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This refrigerator is nice. It looks nice and sleek in our kitchen, and not too bulky. The only complaints are the side door space and the refrigerator doors. The side door space is limited, especially if you have taller condiments. The actual refrigerator doors are slightly uneven when closed. One door sits about 1/2 an inch higher than the other. The freezer space is decent. There are baskets to separate different types of foods, but it still can get full fast. The features for the water and ice are nice, I like how it tells you the volume of water you are receiving when it dispenses. There is also a "futuristic" backlighting feature to the on door ice maker. For the price, I would get this refrigerator again, because it is just me and my husband. If you have a big family, you may want to consider something different, or get a deep freezer for the garage at least.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Refrigerator, some minor things

    Posted
    RMeekins
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall am happy with this refrigerator. Had to wait over month and a half for delivery from Best Buy, but wasn't in dire need so that didn't cause any problems. Nice refrigerator. Keeps food nice and cold. However, the actual temperature inside the refrigerator part is about 5-7 degrees colder than what it is set for. Set for 38 but actual is 32 degrees. Same with the freezer part. But I guess I'd rather it be colder than warmer than what its set for. Some people have complained about how loud it is. It is louder than our old refrigerator but it's nothing terrible. We notice it while eating in the dining room but other than that, really don't pay much attention to it. One nice thing is that it tells you how much water you've dispensed in ounces. Kinda nice to know. However, it's way off. I know I can't put 53 ounces of water in a 40 ounce water bottle. So that's no where near correct. It's turned into a running joke about how much our glasses/bottles can hold (according to the refrigerator). Only other issue was after delivery, it took a long time (almost a day) for the ice maker to start making ice. Would I buy it again, sure. I guess that's the best recommendation I could give.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Everything we were looking for

    Posted
    Chad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Matched our other appliances, Double Fridge doors, and ice machine works fast and great. The ice machine is loud when ice is being made once in a while but that's no big deal like some have stated. Doesn't bother us at all. You have a water measure option where the fridge will actually tell you how many liters you are pouring! pretty cool. There is a middle drawer on the firidge, seperate from the top fridge which is perfect for small things, (herbs, proteins, deli meat, cheese, etc. My favorite part of the fridge honestly! It was a big contributing factor in buying this model Freezer has much more space than it looks with the sliding drawers on top of the freezer, then of course, you have your bottom compartment of the freezer which holds plenty. Great product overall, and you have two very satisfied customers. Also, Sales Manager Ben Devoll from the River Park Location was phenomenal. Cannot say enough great things about how professional Ben was during the entire process. They are lucky to have him, that is for sure.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    The Blind Side

    Posted
    AnthonyL727
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Having this thing delivered was a nightmare I had to take my front door off and help carry this thing in my house and cut my hand open also had the matching set of dishwasher, range, microwave delivered with It. everything sat in the middle of the road in the rain prior to being brought in the house. Anyway, I installed the water line and put the shelves in place. the first 24 hours it made a loud buzzing/vibration sound it faded after a day I wasnt sure what it was about so I called Customer Service the following day to give them a warning shot that it may need to be exchanged. THE BUTTONS on the Ice/Water maker are very annoying, they work 65% of the time. May be a issue in the future not to happy about that in such a short time. The drawers and storage are very nice, the left door by the ice maker in the inside theres shelves there that are super small you cant really put anything in there unless you have like maybe caprisun sized protein shakes or a very small condiment bottle, even a small bottle of A1 Steak sauce wouldnt fit. Kind of weird but other then that no complaints as of yet. It did show up with a small dent the size of the dime on the right side but It was so minor I didnt want to wait for a redelivery and walk downstairs to use my alternative Refridgerator.

    I would recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for the review. We are sorry you are not happy with the design of your Refrigerator. We will document your concerns in the appropriate manner. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Fits my decor like a glove. Works like a charm.

    Posted
    AmyGee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My husband and I just purchased a new townhome. All of the kitchen appliances provided by the builder were Whirlpool. We were hesitant at first to purchase anything other than a Frigidaire Gallery refrigerator considering the 5+ years we owned one. After reviewing buyer comments online (in addition to inspecting the Whirlpool refrigerator in-person), we took the plunge and purchased this Whirlpool refrigerator. Although we have only a few weeks of experience to report on, our Whirlpool refrigerator has worked flawlessly. All storage space within the fridge cool as expected. Same goes for the freezer. By the way, our prior fridge did not feature a pullout center drawer. I must say it is quite handy! Obviously our purchase experience involved stepping out of the known to the unknown. Our preliminary investigation provided us with comfort knowing the Whirlpool product would not disappoint. And it hasn’t. If you are in the market for a new refrigerator, you owe it to yourself to check out this Whirlpool product. You won’t be dissatisfied.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Roomy fridge

    Posted
    B2B4
    • Verified PurchaserVerified Purchase

    This fridge looks nice and has lots of room inside. It's a whole lot quieter than my last one. I hear a gentle hum sometimes and that's it. The only reason I didn't give it 5 stars is because I think it was designed by someone who doesn't drink white wine. There's no shelf tall enough. Yes, there's a small shelf that lifts up to accommodate a bottle, but then it makes that portion above un-usable. You can adjust the shelves in the doors, but that leaves you with a shelf above where you can only put really short items like jam jars. I like to use the middle drawer for cheese and things I want to get to without opening the entire fridge, but that leaves two pretty tiny drawers for produce. The ice maker is well positioned and makes smallish cubes which I like, and the lighted display is cool. I like to see how many ounces of water is being dispensed. I think i drink more water as a result.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simply the best

    Posted
    AMRWPB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There’s a lot of refrigerators out there offering fancy things on it. I work in IT and gotta say what do I need the internet or face time on my fridge for. Let alone knock on the door. Or let me see what’s inside from the supermarket. I think those refrigerators although good. Is a bit too much. Too much of anything is never good. I recently replaced my 18 year old Whirlpool fridge with this one. Quite simply put. This is one of the best refrigerators on the market. There’s plenty of room and storage. The first day I received it. I transferred all the food from my old fridge and actually went food shopping because it looked empty because of all the space. The middle drawer is excellent to store vegetables and fruits and other quick items that fill up and get used quickly. Lots of storage in the freezer. Simple, practical, well priced. And it’s a Whirlpool. Nough Said!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'M PRETTY HAPPY WITH THIS FRIDGE

    Posted
    JAXANGEL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far I'm pretty happy with the purchase of this Fridge, this Fridge has replaced my still working outdated 14 year old Whirlpool Fridge since my old Whirlpool was so loyal to me I decided to buy this one. I really like it a lot, I have heard many complaints about the noise it makes, but honestly my Fridge is not making any noise in fact is really Quiet and easy to operate. My only issue is I just wish it was a smart Fridge, and displayed the current Temperature from Fridge or Freezer, I placed a thermometer inside the Fridge to keep track of the Temperature. That's the only drawback. But Its nice and Beautiful Black Stainless Steel. You will like it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Very noisy

    Posted
    w1980
    • My Best Buy® Elite MemberElite Member

    First one delivered dented, refused delivery. Second one had a bad interior fan... sounded like it was grinding when spinning up. Exchanged it, and this one is better but seems to have a bad fan as well but not sure which one. Not as bad as the other unit, but it is very annoying oscillating hum at times. Will have to decide quickly to either return this for a different brand or get Whirlpool out to fix the fan. Other than being a noisy fridge, I wish the freezer's top drawer was less deep in order to allow boxes of frozen food from Costco to fit vertically. Just need like another half inch. I also wish I had checked the two humidity controlled drawers as one of them is not riding the rails properly and is hard to open/close. I could have swapped it with one from the returning fridge. Will see what Whirlpool does about that as well.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      w1980:

      Thank you for your review.

      We are sorry to hear of the concern with your appliance. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also provide a description of your concerns.


      We look forward to your reply. WhirlpoolBrand

  • Rating: 1 out of 5 stars

    Dream refrigerator turning into nightmare

    Posted
    Claire
    • My Best Buy® Elite MemberElite Member

    Love the look and space in this refrigerator! Now the bad news... First one delivered had a river of condensation collecting in the freezer seal so I returned it for another. Second one delivered has ice built on the freezer switch so the light does not come on and switch is frozen. I cleared the ice and adjusted the freezer temperature and problem persists. Third refrigerator is being delivered this weekend. Wish me luck. FYI I don't appreciate having to clear my refrigerator and freezer and waiting (4 four delivery window) for the delivery of a new one FOR THE THIRD TIME. I purchased a Whirlpool because I thought I was buying a quality brand/product. I'm not so sure anymore.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best value on market

    Posted
    NCJayhawk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I liked this Whirlpool refrigerator so much I bought it twice! After selling the first one with my house I sought another fridge for my new home and there was no denying the Whirlpool was the best choice. The fridge drawer makes it easy to access snacks, fruit, and cans of pop. The freezer has tons of room. The placement of the icemaker in the refrigerator maximizes the capacity in the doors and fridge. I love the auto-despensing water and it is great at crushing ice as well. My only complaint is that the ice compartment is very difficult to open and could not be done by a child or older person, but most people rarely access this compartment. If you want a fridge with a lot of features, that won't break the bank and not so many features that the fridge will break, this is the fridge for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge

    Posted
    Cleaner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This fridge is great for a family of four. It is interchangeable with adjustable shelves and has enough space for the large containers like juice and milk cartons. We did not use all of our shelves but still had enough space. The freezer is also large enough to hold a modest amount of foods; it has 2 wire baskets for holding loose bags and a lower bottom for boxed items. The stainless appearance of the fridge is modern with chrome tips at the end of the handles. Very little fingerprints and easy to reach water filter. The dispenser is hard to push on both sides, but works well. Lights are led blue or white, and has a measurement for oz. Also, the 4th drawer is great for large pans and or storing fruits and produce. At first, I did not think we would like this fridge, but my wife was right when she picked this one. Not as quite as a Kitchen Aid, but worth the cost with the same feature.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect size for average 10X10 kitchen

    Posted
    JoeB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I choose this refrigerator because I liked the 4th door and because it was not as deep as all other 4 door refrigerators but still has plenty of room. Even the freezer has more room than my old side by side 2 door. There are a few negatives, such as it runs a little loud, and louder when making ice. Also, the doors swing open a little to easy with little resistance. Lastly, and I think this is true for most refrigerator water filters... this filter isn't going to give you the cleanest water. It'll be better than tap, but not as good as the standard pitcher type filter. All in all, I recommend this refrigerator, especially if you don't want yours sticking way out from your counters.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    It keeps contents cool, at a cost

    Posted
    Richard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After 5 moths I feel compelled to write this review. It’s a product that achieves the objective of keeping its contents cool but is very noisy. I’ve had an engineer out twice, the same engineer, he told me the first time it’s meant to be this noisy, the second time he replaced e internal fan motor. That removed the noise, for three weeks, then it came back. As I keep gettin the same engineer I’m almost resigned to put up with it. A great shame as I’ve been a lifelong whirlpool customer and the washing machine and dryer have been great. Really disappointed in this unit though with no real support left to turn to.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Richard:

      Thank you for your review.

      We would like to inquire further about your review with you. Please respond back to this email address Maytag_Reviews@Maytag.com with your name, phone number, full address, reviewer name, model & serial number, and date of purchase on the appliance.



      We look forward to your reply. WhirlpoolBrand

  • Rating: 1 out of 5 stars

    Sabbath ? REALLY ?

    Posted
    Teejay

    Had this fridge for a couple of weeks now : ~Overall design is good ~No current temperatures indicator as mentioned by one other reviewer. Now how do we know the fridge is performing at the recommended temperatures setting ? ~ With so many feature to add, Whirlpool decides to put in the SABBATH function in this model instead ? NOT anti any religious in any way, but is this really neccessarry ? Will be returning based on this added feature alone ! It's highly insensitive to the other religious group imho. ~ Ice maker is a major flaw. Ice clogs up and creates a mess from time to time. ~ Freezer froze up with ice on the sliding doors and prevent the door from being opened. ~ Called customer service and was told to return the fridge ? So we will have to make his wish come true and buy another brand I guess.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi Teejay, we apologize for the problem with the Refrigerator and we'd be glad to look into it with you directly.
      We ask that you email us at Whirlpool_Digital@Whirlpool.com with the model and serial number as well as your contact information. We also ask that you provide us with a brief description of the problem. Thank you for the review! WhirlpoolBrand

  • Rating: 5 out of 5 stars

    In love with my new fridge

    Posted
    Thebunk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Replaced a fifteen year old side by side kitchenaid with this new refrigerator. Couldn't decide over stainless steel, or black stainless, but ended up getting the black, and I'm very happy I did. Love the freezer on the bottom, and I LOVE the pull out drawer, that I was hesitant on getting, because I didn't know what I would use it for. But I got to thinking how nice it would be to stick all the grandkids snacks and drinks in there, and it's wonderful for that. They don't stand there with my fridge wide open trying to figure out what they want lol. They just pull the drawer open and grab and go! Read some reviews that said the motor was loud but I don't hear it. So no complaints so far!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Happy w/this purchase

    Posted
    Consumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am very happy with the purchase of the SS, fingerprint resistant,24 cubic in Whirlpool refrigerator. I read the reviews before purchasing and bought it even with the pros and cons online. And for me the refrigerator has been a great purchase. For me (some reviews disagree) the refrigerator is quite, easy to use, lots of room, love the large middle drawer, the water and ice work well and I can get a full size glass in the dispenser area completely upright with a quick push for water, and just looks so modern on the outside. Very little fingerprints. I did get the 5 year warranty because there is more electronics on this refrigerator.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice fridge but noisy

    Posted
    NCWilson
    • My Best Buy® MemberMember

    Love the style of this fridge and has plenty of room. Was somewhat wary when looking for a new fridge since many reviews stated it was noisy. Well, so far the compressor noise hasn’t been too bad and can live with it. However, after about a month and a half, the fridge has started to make a loud popping noise when the compressor is running. Very annoying since it seems to be doing it more and more frequently and goes on for about 30-45 min each time. I hate the thought of having someone come look at it since it’s a brand new fridge. Might have been better to take our old GE to new house than having to deal with irritating problems of this whirlpool model

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Stainless is a cleaning nightmare so I liked this

    Posted
    LLL3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the look of stainless but it is not very practical in a kitchen full of budding chefs. However, I liked this model because the prints were less noticeable and seemed to clean off easier. The only disappointment so far is that the metal trim on the edges of the shelving units dents at the slightest touch, leaving a noticeable nick. And we were very 'delicate' with our 'new' appliance. But the first night we noticed a couple of nicks probably caused by the milk carton. Seriously, the edges of shelves should be made of cast iron -lol because you know that they will get abuse. So far that is the only negative.

    I would recommend this to a friend