Customer Ratings & Reviews

This refrigerator stores an amazing amount of food.

The item is worth the money because of all the features it has

Ordered first part of October and then not available till they don't know when maybe march 2018 so had to get stainless steel that leaves fingerprints...yuk

Looks nice in pic better in person love the ice part and color

I’ll let you know if it ever gets delivered. Been waiting since March

My family and I are completely satisfied with our Whirlpool refrigerator. The service at Best Buy was amazing and the Best Buy installation team where equally as great!

We ordered the refrigerator in July and didn't receive It until the end of September. We've only had it a week but so far, we really like it

The insulation is coming out from inside the door.

I have not got it installed yet. It will be delivered on October 6th.

So far, this fridge is great! Replace our old side-by-side. Same as the Kitchen Aid model, but over $1000 cheaper! Lots of fridge space, and it’s great looking. It’s a little deeper than the older counter depth fridges, but only by about an inch.

I had really high hopes for the refrigerator. I purchased it after cancelling my order for a Samsung refrigerator based on customer complaints about the water dispenser and ice maker. Long story, short, I have now had this refrigerator over a month and am on my FOURTH service call as the water dispenser has never worked since day one. Yep, that's a call a week! Maybe mine is just a lemon product, but I did not spend $2,000 on a refrigerator not to be able to utilize all the features. If this issue is not fixed this time around, then I will be demanding the refrigerator be replaced. Buyer Beware.

I never write reviews but this is so bad I am desperate. When refrigerator was about 1.5 years old, our ice maker stopped working then the hinge broke. Next it stopped cooling and we have been living out of a mini refrigerator during the coronavirus. We have had 5 technicians come to repair under the Best Buy warranty and no one has yet to fix issue with it not cooling. Now our water dispenser has stopped working. The refrigerator is now approximately 2 years old and still under warranty. It is a piece of junk and worst refrigerator we have ever had. In the past we had older used refrigerators that were 100% better than this one. Unbelievable to have spent so much money and are not be able to use it. It should be replaced by Whirilpool or BustBuy. However, BestBuy's warranty seems like a waste of time at this point.

My new home has a whirlpool appliance package. The refrigerator ice is already broken. Unlike our last refrigerator you cannot just pop apart the ice machine to unjam the ice. We are guessing it's jammed or a frozen line. We plan to turn it off and put a hair dryer to move along the ice thaw. Not really a permanent solution. In addition after we found no good answers in the user guide, we tried their help line to sit on hold for 45 min until we hung up. They have no call back option. Poor service.

After having this fridge for about 7 months there are a few things that do annoy me. First and foremost, the doors dont align. Secondly, the handle to the freezer is loose and cant be tightened. And third, the stencil used to note the words “ice” and “water” on the dispenser have already worn off? Seriously? Cant help but wonder where else corners were cut on this fridge.

Let me start by saying the functionality of this refrigerator is phenomenal and if Whirlpool can get the kinks worked out it will be one of the best fridges on the market. It is so easy to keep this fridge organized. As a mother of 3, I keep 3 gallons of milk in the fridge, a bottle of wine, and a bunch of accessible snacks in the deli tray. Our veggies are staying fresh and it looks clean inside all the time! It fits our lifestyle perfectly. Unfortunately,We have 2 BIG problems. First of all, the ice maker only worked for one month. The Geek Squad has visited our house 4 times since January, each time they replace a different part and each time decide that something else is wrong. The next part being replaced won't arrive on the Island until late March. Life without ice in Hawaii kinda sucks. Secondly, if we leave anything on the platter tray for too long it will freeze. Its a really convenient place to put eggs or meat that you are thawing for tomorrow nights dinner. Sadly, everything here stays frozen so its now just wasted space. The only other annoyance I've come across is the water filter. Its supposed to last up to 6 months. We purchased our fridge in Late November and we've already been through 2 water filters. My final beef is with Geek Squad. We purchased a 5 year warranty, thank god! However, they've offered to replace the fridge because they can't seem to get it working properly. If we replace it we loose our 5 year warranty and have to purchase a new 3 year warranty. They no longer offer a 5 year warranty. The warranty is really expensive. Even if they prorate the warranty purchase its a disappointment. The extended warranty is the reason we bought this more expensive refrigerator from Best Buy instead of their competitors (who offered it at a lower price).

This was the first brand new appliance that I have ever purchased and I wish I had never had purchased this refrigerator. Huge Mistake that has cost my family a ton of money. I purchased this refrigerator in March 2017. When the refrigerator was delivered the bins that attach to the door by the ice maker did not fit correctly. From March until May the production of ice created by the refrigerator and freezer ice makers was declining. By May 2017 the refrigerator had stopped cooling completely. I called Best Buy Geek Squad (they have been great to work with by the way). Geek Squad was at our house a handful of times over a period of 6 months to try to get the refrigerator working before I finally asked for a replacement. I was told I most likely got a lemon so I opted to do an exchange for the exact same refrigerator. We received the new refrigerator in September 2017. Between March and September, I had to throw away countless amounts of groceries costing us hundreds to thousands of dollars $$$. We also had to spend a ton of money on eating out. Not having the ability to feed your own family or even keep food in the house is very very frustrating. When the installation crew delivered the new refrigerator, they dropped a drawer and a piece of plastic broke off. The crew upon leaving told my husband everything was working properly. My husband held up the piece of plastic and said “I don’t think so”. He asked them to please remove the bin from the faulty refrigerator to replace the brand new one. Point is, the installation crew tried to sneak out of our house leaving us with a broken drawer on a brand-new refrigerator. That same night I tried using the water dispenser. At first it wouldn't dispense any water. I did some troubleshooting and determined that the water filter was not installed properly. I re-installed the filter and tried the water dispenser again. Still no water. I opened the refrigerator door to find the filter leaking water all over the inside of the refrigerator. Geek Squad Repair came out and determined the filter was cracked, replaced the filter and everything seemed to be working fine. Fast forward to December 2017, we have had the replacement refrigerator for 3 months now and the ice makers are not making ice and the temperature in the refrigerator has been steadily increasing over the past few weeks. The replacement is having all of the same problems as the original purchase did. I will be returning this one as well. Very very disappointed in this Whirlpool refrigerator and I would not recommend it to anyone. In addition, I purchased an extended warranty and even though Best Buy will do an exchange it does not reset your warranty. Having to replace all of these Whirlpool refrigerators is eating up my 2-year warranty.

I typically don't go out of my way to review products, but I just don't know what else to do at this point. Early last year (Late January) we bought this refrigerator new. It worked beautifully for a year and one month. A month out of the warranty the whole unit stops cooling and all my food is lost. I call whirlpool to see what can be done and they were happy to cover the repair under warranty even though we were a month past. I lost all of the food (Hundreds of dollars) and had to pick up a junker fridge for my garage in order to keep my family fed. The repairs from call to finish was a 2 week ordeal. The service guy replaced the Orion control board first to see if it was the issue (cheaper fix) and then finally had to replace the compressor. I recently called whirlpool to get this thing back under warranty because of how faulty it is and they quoted me $450 for 1 year and $800 for 2 years; clearly gouging due to the reputation this model has gained. Fast forward 2 months to today. I wake up and notice that the freezer is starting to thaw again. Thankfully I can get my food out in time to salvage that, but now I have a refrigerator that costed me over $2500, worked for a year and I would be forced to pay 33% of its purchase value to warranty it and get it fixed. I bought this fridge to match the other whirlpool appliance set that was left at the home when we bought it, but now I have to contemplate displacing the whole suite to get out from under these issues. We would be replacing: Refrigerator Electric Stove/Oven Wall Oven Dishwasher Microwave/Hood combo

I have a model in the same line as this one. It required 2 service calls in the first year. Now 15 months after purchase I can't get it to stay at the temperature I set. I've looked in the manual and online and there is not mention of this issue. Whirlpool is of no help as they admit that they do not offer technical help on the phone. They only have basic FAQ's online. I will never by anything from Whirlpool again.

This refrigerator has been broken since we purchased it 2 years ago. Two years without the ice maker working. We have had it replaced four times including the "mother board" or whatever they call it. It is horrible. To go through Thanksgiving and Christmas without an ice make ---Grrrr DONT PURCHASE

bought my fridge in OCT 2017 Water ice maker stopped working in Jan 2018 after only 3 months Technician has came out 3 times and says part cannot be located. This is not expectable. Whirlpool is a large company and should take care of this issue right away. I listed all info Service Job Number: SWPL2LLSBR-1 Product:Refrigeration Model:WRF954CIHM Serial:K73921487