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Customer reviews

Rating 4.2 out of 5 stars with 618 reviews

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85%
would recommend
to a friend
Page 1 Showing 1-20 of 618 reviews
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Price, Value
    Cons mentioned:
    Doors, Noise

    Rated 4 out of 5 stars

    Great value as a backup fridge!

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    Posted .

    Firstly, find and read the review “ An Engineer Reviews His New Fridge”. Second - buy a $20 digital wireless fridge thermometer on Amazon. The refrigerator is exactly what I expected from under $1k price and 25 cu.f. - it made cheaply but has great space. Ideal for a backup fridge for basement or garage. Delivery guys didn’t remove the doors to get it through basement doors but instead just removed the bottom grill and opened fridge doors one by one as the went through the 30” wide door - it worked! The fridge is a bit loud due to the fan (see pictures below), compressor noise is fine. Look at the pictures with removed back cover - they might explain some load noises as water is evaporated using a heating element similar to old electric kettles ;-). Overall, it’s simple and I hope will be reliable. Compressor- Embraco EM3Y60HLP with 5 years warranty. The thermostat is a bit of a pain - that’s why I recommend to use a digital thermometer. Overall - very happy, my first Kenmore 29 cu f fridge died while we were on vacation and the meat got rotten so bad that I had to throw the fridge out due to smell. The LG compressors used in Kenmore have defect, now I’m on the second Kenmore fridge (still the best usability) and it can die in four years as well. But at least now I don’t have to worry about all the food that would be lost if it dies, so kind of an insurance policy ;-)

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Great temperature

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    Posted .
    Owned for 1 month when reviewed.

    I brought an open box and it worked fine at first, but 2 days in it started to make crazy noises. As for the cooling it does a great job!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted .
    Owned for 11 months when reviewed.

    Great side by side refrigerator. Does have a low hum, but nothing annoying. Nice adjustable shelves, easy to clean.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted .
    Owned for 1 week when reviewed.

    Awesome Fridge,it fit perfectly in my kitchen, it's very quiet and gets really cold. Love it.

    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Poor stainless steel finish

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    Posted .
    Owned for less than 1 week when reviewed.

    This refrigerator doors have white haze or dust, and I cannot clean them even with the stainless steel cleaner. It seems like the stainless steel doors don't have any finish or coating. Best Buy was very quick to respond and send me the replacement. But the replacement has the exact same problem. This must be inherent to this model. The replacement even has the door alignment problem, which was fixed by the delivery guy. But now the door handles are not aligned. The photos are for the first refrigerator, which didn't have alignment issue.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey KevinH, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 5 out of 5 stars

    Mika refrigerator

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    Posted .
    Owned for 1 month when reviewed.

    I like be this refrigerator couldn’t ask for anything better

    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    Owned for 5 months when reviewed.

    Within a month of owning this refrigerator I’m already seeing weird rust stains and it does not clean at all. I have tried every single cleaning product on this refrigerator and it’s horrible. It’s definitely not fingerprint resistant either. I am so disappointed

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Unhappy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Damage

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    Posted .
    Owned for less than 1 week when reviewed.

    DAMAGED from the start. I mean place it on my porch and plug in is considered installation. Cheaply made for the price.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey MIKE, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Freezer

    Rated 4 out of 5 stars

    Good refrigerator freezer

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    Posted .
    Owned for 2 months when reviewed.

    I do wish it had more racks in it however it seemed like it was missing one because it had an empty space where one supposed to be but you don't get it. I like it because it doesn't have an ice maker and so you get all that extra space to put food in the freezer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Price

    Rated 4 out of 5 stars

    Great sized refrigerator

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    Posted .
    Owned for 1 week when reviewed.

    Love the refrigerator, great style and nice size ( 25.1 cu. ft )for the price I paid and not noisy at all to me.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Nice Refrigerator - BUT....

    Posted .

    Purchased a suite of Whirlpool appliances from Best Buy. Did research on Whirlpool refrigerators and weighed the pros and cons of the reviews on this one - it is one of few without the water/ice maker feature - which I don't need or use. Had it delivered on Friday, July 23, 2021. The majority of the reviews say ‘loud/noisey’ or ‘quiet.’ 50/50 chance of one or the other. This is a nice refrigerator BUT…. 1. Delivery Personnel – they are just that, delivery personnel not technicians. The doors were unlevel and they were able to adjust them to “almost” level with each other. Reading the owner’s manual there is a “door alignment tool” that comes with the unit. This tool assists with the “gap alignment” between the doors. Mine didn’t come with the tool and the delivery personnel said they couldn’t do anymore. I contacted Whirlpool. They would have to send out a technician to make the adjustments. So, the gap and door leveling can be fixed. 2. Noise level – yes it is ‘LOUD.’ Upon initial start-up it is popping, humming, whirling so loud I thought the thing was going to explode. Once it settled in to normal operation it is LOUD. It sounds like a helicopter flying over in the distance. I want to keep looking out the window to see what is going on – another car chase? Sitting across from it at my island working from home it left me with a headache. Quiet – yes. When not running. Contacted Whirlpool, the representative even said ‘yes this unit runs loud.’ But this loud? The noise is that of a more commercial refrigerator. Best used as a secondary refrigerator in the garage so you don’t hear the nose. (Ha ha moment – my powder room is directly behind the refrigerator and I can hear it running through the wall!) (website wouldn't allow me to upload video so you can hear the noise level) 3. Wheels – Wheels are plastic and do not have a locking mechanism. I tried to pull the door open and upon doing so the entire refrigerator rolled forward with it. The delivery personnel told me that when the refrigerator is full it will stay in place from the load when you pull the door open. (What?). I am only one person and will never have it full to capacity. Also, the plastic wheels rolled across my wood floor and left gouges. [See pictures.] (Note – I know my floors need to be refinished – but gouges?) 4. Leveling – how do you level it? One of the plastic wheels is ‘up inside’ the unit and cannot be retrieved down. So, the refrigerator leans backward. 5. Stainless Steel not fingerprint resistant – Note. It is NOT advertised as fingerprint resistant. The only thing that is fingerprint resistant are the handles. Reading the owner’s manual (and conversation with Whirlpool), I purchased a recommended Whirlpool product to clean the fingerprints off the doors and it takes a bit of effort to get it clean – but not great. Keep in mind there is a ‘protective coating’ on the stainless steel and you can’t even use a paper towel or it will scratch. No, mild soap and water really don’t do the trick either as the manual says. Whirlpool – this is a nice refrigerator. Again, one of the few without the water/ice maker feature. Same size as and look as my 20 yr old Kenmore (that I no longer have). You have a product that would probably fly off the shelves if 1) improve the sound quality – muffle the motor noise; 2) make the door panels and handles fingerprint resistant; 3) wheels need to be rubber and with a locking/leveling mechanism. I’d buy it if those improvements were made. Unfortunately, this one is going back.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Cons mentioned:
    Doors

    Rated 3 out of 5 stars

    Fridge experience.

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    Posted .
    Owned for 1 month when reviewed.

    Online described product as open item acceptable. Sold in store as open item like new. I asked to price match as fridge obviously was not like new. When I asked to show me the online acceptable one store was adamant to say the fridge was improperly posted online. Fridge is used to hold medications so visual defects can be avoided but employee lying makes me not to want to make Best Buy a preferred option. Front of doors are unaligned and stained by a cleaning substance. Great for what I need it for but not worth it had I not needed a fridge that day.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Price

    Rated 5 out of 5 stars

    Great refrigerator and price!!

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Super nice look and well built!! It's a great addition to my business!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice, plenty of room

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    Posted .
    Owned for 3 weeks when reviewed.

    FYI: This Whirlpool WRS315SNHM and the Maytag MSS25N4MKZ are the same units, just different handle styles. We wanted a side-by-side refrigerator without the water and ice feature thus increasing its capacity. Included is a detailed manual explaining how to level the adjustable front wheels and the adjustable doors. Since I chose drop off only and no installation, I made these simple adjustments myself. Since some people complained of noise, I checked the lines in back and It appears Whirlpool padded these lines to correct past problems. I bought myself a digital thermometer to monitor inside temperatures remotely. As some reviews mention It does appear that the freezer temp does swing about 30 degrees and the fridge about 10. I never did such precise measurements of my old unit but this appears acceptable as long as everything stays frozen and saves energy. I had it for over a month now and I am satisfied. I also want to give BEST BUY a thumbs up for having everything in stock while other stores continue to be backordered.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good refrigerator

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    Posted .
    Owned for less than 1 week when reviewed.

    The price was reasonable. Delivery was good, and the refrigerator is so far so good. One thing to tell you is that I have one missing shelf. Where do I have to contact to get it, Bestbuy or Whirlpool?

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Cons mentioned:
    Doors

    Rated 2 out of 5 stars

    Side By Side Whirlpool Fridge

    Posted .

    I purchased a Whirlpool side by side refrigerator two months ago. The model number is WRS312SNHM. I'm disappointed with the quality of this appliance. There are two very visable issues. The first concerns the grill at the bottom of the fridge. I thought it was damaged on the left side and ordered a new part. I have attached a picture. It sticks out and the top is open with part of the door mechanism sticking out. This is in contrast to the right side that is tight to the fridge and has no hole at the top. This very visable left side of the fridge looks cheap and broken. The second issue concerns the so called stainless steel finish which is actually on the door handles and no where else. The material on the two doors is so poor that using "a mild detergent" will not remove the finger prints and leaves streaks and smudges. My effort to use all kinds of products meant to clean the shiny "whatever it is" leaves an oily residue on the appliance and hands. These cleaning products designed for this so called stainless material simply does not work on this fridge. To spend about $1300.00 and recieve something that appears broken and smudged up all the time is disgusting. I'm in my 60's and remember appliances that were elegant, quiet, easy to clean and of high quality lasting 20 to 30 years. Today profit reigns.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Barry, we value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    an unreal experience for a new fridge.

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    Posted .
    Owned for 3 months when reviewed.

    the fridge was too big for my avail space but after this ordeal what I went thru with flood in the kitchen and living room fl. I do not want to experience any more truama. the fridge was ok. even thou, the original few piece missing, later on I received extra, but it worked, and I should be thankful. I have a frezeer now.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Whirlpool refrigerator/freezer

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    |
    Posted .
    Owned for 1 month when reviewed.

    As advertised, this is a nice refrigerator/freezer with plenty of space inside, in fact larger than most. The exterior is attractive for any kitchen. This is a very good value!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice DEal and Nice Fridge

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    so far so good... Big 25.1 cube and it was a Screaming Open Box Deal. The only thing is that on occasion it makes a couple sounds like its making Ice but it doesn't have an Ice Maker!!! It is cold, Cold, COLD!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Doors, Drawers, Shelving

    Rated 3 out of 5 stars

    should be better

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    |
    Posted .

    Pros: good size, mostly keeps things cold Cons: temperature inconsistent, cheaply made, shelves not adjustable, door easily gets fingerprints and scratches While this isn't a super-expensive refrigerator, it isn't that inexpensive, either. It should be better. First, the temperature. When set to "Ideal", the inside temperature varies between 27 (with some ice crystals on some foods) and 37. I used a refrigerator thermometer to check it. The next warmer temperature is too warm. And there are only 4 settings for the temperature. Next, there are many things about this that just seem cheaply made. Parts that are glued together have glue coming out. And there wasn't enough glue on the name tag so that it doesn't stay flush. While the door shelves haven't broken, they bend a bit with heavy items. The drawers don't slide easily. It just has an overall feeling of cheapness with lots of plastic parts instead of metal. The shelves in the main part aren't adjustable and don't seem to be at convenient heights. For example, the bottom shelf is just a little too low for a standard size mason jar to fit above the drawers. The shelves in the door are adjustable, though only in increments of about 2.5 inches. And the finish on the doors easily gets fingerprints. It took a lot to get them out after delivery. And the doors scratch easily (i.e. if a fingernail brushes against them slightly).

    No, I would not recommend this to a friend
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