Customer Ratings & Reviews

I purchased this fridge with the greatest of expectations. It's a name brand and it is made in America - what a great way to support our workers. Well- Whirlpool has done nothing but disappoint me. The fridge was less than a year old and the ice maker and the user interface board needed replacing - a week later we needed a sensor and a main circuit board. (wondering what is next) Whirlpool promised me (and the service company) they would expedite the part - since we were living out of a cooler- and they sent it ground. It took over a week. I love the shelves - how easy they are to clean - I love the lighting - (which is out too) It stores plenty - it has convenient drawers. It's beautiful - but Whirlpool sucks... and will do nothing. I have GSP, but the first year you have to go through Whirlpool..grrrrrr

I am writing to you all to let you know why I will never buy anything but Whirlpool. If you have a LG or thinking LG because if their “ fake reviews” stay away. How does spending $3500 for a NEW refrigerator in 2016 sound and then in 2018 having the compresor go out, paying $1000 to replace it then having it go out again in 2020 and again loosing $300 plus of food and being told by LG that they would only cover the part and spend $700.00 again. I literally have no patience for a company that refuses to honor their 10 year sealed unit warranty in full and took 14 days to finally show up at my house to tell m le I would still owe 700: their repairman said “ I don’t recommend LG Samsung or GE they are full of issues and mask the poor quality with trendy looks and gimmicks in the refrigerators. Before buying the Lg I had a WHIRPOOL for 12 years before selling our home and leaving that fridge behind and had to buy new when we moved to the new home. Was fooled by their reviews. If you look up Linear compressors you will find out why I’m so mad about that experience. I just spent another big chunk on this Whirlpool and will only buy their refrigerators! It works perfect, is functional and has no nonsense!

I have had the fridge for 2 months now and I love it. The middle drawer is amazing and the having 3 levels in the freezer provides a lot is space and organization. There several other hidden compartments. Lots is space in the doors. The only con is that the ice makes on the fridge doesn’t make a lot of ice. But that is ok for us we only have 2 people in our household. But I think this could be an issue for a large family. Otherwise this is a great fridge. With plenty of space.

Love the bright LED lights, how spacious it is and the middle external drawer for quick access. I even found an extra storage space a couple weeks after I bought it. Have not needed to push back shelf for tall stuff yet but a great idea! Love the in door water and ice maker. However the measure for auto fill does not seem to update when I change the setting. Note: I know its a little big for our space but our last one was cabinet depth and I hated it. You could not fit celery in either crisper.

It is expensive, but we like everything about it. Having owned a Samsung for 10 years made of plastic parts and constantly breaking down, I decided to buy American made. Notice the drawer slides, shelf surrounds and brackets are steel, not plastic. No fingerprints, great ice maker, holds a LOT of food, not noisy (but not silent). I put all bottles and condiments in the doors. That works for us. We use the separate drawer for drinks and I can stack them two high. Love the THREE pullout drawers in the freezer. Easy to replace the water filter, which requires removing shelves in a Samsung! Big frozen pizza storage area. 8 interior LED lights. I like the ice maker in the left door, freeing up the shelf to use. I even like the size of the ice. The water dispenser works fine for us - no problems missing the cup. It could not be designed better for our needs. Fingers crossed it is reliable for years.

Love our new refrigerator. It is so spacious and is a beautiful appliance.

Great fridge lots of storage great looking easy to clean we love it

Our main concern was about the noise & ice! Happy to say the refrigerator is not noisy & the ice maker makes great ice! Very roomy & user friendly!

This unit replaced a 16-year-old Kenmore side-by-side ( I sold it and it’s still going strong!) I cannot think of any negatives about this refrigerator...we absolutely love it! So quiet and high tech... I especially like the refrigerated drawer and the led lighting, air filter and produce preserver. Truly is a Beautiful Giant!

Less than 2 years old and the ice maker is failing. It makes ice, then the ice melted in the bucket and drops water all over the interior of the fridge and on the floor. It's bed doing this from day one, i just thought it was due to Florida heat and humidity. This is our second fridge of this model, first one had no problems. We're done with Whirlpool.

We bought this unit and all we got is head ache. It worked for 11 months and then the ice machine started leaking. After several hours the freezer is not working anymore. The unit itself is a lemon. If you want to waste your money then this unit is for you. We called the call center 3 weeks ago and have scheduled to be serviced two Thursday ago. Then we hot a call that it has be rescheduled due to typhoon ian, another week passes heard nothing and got a call that it ihas to rescheduled for the second time. Come Tuesday I confirmed that i will be here to attend then on the day of the scheduled visit got a call in the morning that it has be rescheduled again. This is the third time that the service provider has to cancel the service. Overall it is a complte waste of hard earned money and all we got is bad service and bad fridge.

3 words. I love it!!!! No complaints at all This is one beautiful fridge

Great refrigerator. A bit noisy but overall, a very nice refrigerator. It has tons of space available, especially in the freezer section.

I like this frig and have more pictures to share if anyone wants to see them. The inside is roomy and well organized. I love that the bottom shelf is see through so you can see what is in the extra drawer. There are sliding doors for the veggies in the large portion, three crispers so you can store like items together. I also like the smaller sliding drawers that provide extra space for butters, cheeses, etc. I was worried about loosing door space because of the indoor ice maker, but I will say that the room you gain back in the frig is more than was lost in that space. There is plenty of door space on the right side as I find that the door shelves are deeper than my side by side so I am not sure if I am even losing door space after all. I will say that the extra drawer will be nice to have the snack items that we use most often. The refrigerator is quiet when not making ice. When making ice, there is a whirling sound that lasts under a minute. We have only had it under a week, so perhaps the compressor gets worn and begins to make more noise. The one issue I can see is possibly the ice maker not being big enough when we have company, perhaps would have been nice to have a second ice maker in the bottom... but there are just two of us on a day to day basis, even in the hot week we have just had, we have not run into a problem. I figure I can always invest in an additional small counter icemaker for the few times a year we have company. I also have a problem with the ice/water dispenser. The design is not a good one and now I see why other models had two dispensers This model has one dispenser and for some reason, Whirlpool aligned the water spigot forward of the ice dispenser. So if you are filling a cup with water, you need to watch the dispensing to make sure that the water goes in your glass. Just look closely in the show room and you will see how there could be a problem. Additionally, for some reason (maybe the ice tub is over sized) the crushed ice function seems to go all over the place. If someone has a solution to this, I would love to have it! :-) Again, the cons don't outweigh the pros in my opinion. Time will tell, but I like the space, organization and what seems like endless amount of room compared to what I am used to in my old side by side.

After a ton of research, we finally decided on this whirlpool model - here’s our primary reasons: - Size / Capacity - Organizational features (shelves drawers & compartments) - Brand matching our other kitchen appliances We’ve had it now for 3 weeks - took a few days to get used to it (kinda different than our previous side-by-side). We like almost everything about it. One thing will probably take more time getting used to - single dispenser for water and ice. It doesn’t have a default auto reset to water. One person takes ice - forgetS to change it back to water. Next person wants water - doesn’t realize its on ice and drops a bunch of unwanted ice. Whirlpool - if you are reading - please consider putting an auto-reset-to-water-after-few-minutes! Should be an easy software update.

Now in use for 2 1/2yrs and while it gets extra points for lasting longer than my previous refrigerator (lg), there are a few things here and there that take a star away. The door bins aren’t as tough as they should be - the gallon bin broke in the 1st month (cost $103 to replace it), the small bin in the left door cracked last august but not broken so I haven’t replaced it yet. I attribute the cracks/breaks to the limited space between bins but it could also be that my children are careless wonders in the kitchen. My other issue is the veggie/fruit bins don’t close tight enough, leaving gaps all around the drawer rim allowing main compartment air to flow in/out, which turns some produce bad much faster than it should. I like the drawer bin, it chills water & sodas perfectly ice cold. I do not like the plastic separators, they do their job just not well enough to like them. The freezer stores a lot of food, we love the double drawers, pizza bin in drawer pull & ice cream bin in the base! All very well thought out. Oh & I can’t forget to mention that the ice maker is Super Loud! I can’t hear the TV all the way in the living room when someone is getting ice in the kitchen - it is that loud. It’s a good thing it is quick at dropping ice or this thing would have been gone in the first week. This is a great refrigerator, the things I mentioned above are minor by comparison and why I only took away 1star. I’m still happy with my purchase, thanks BestBuy and Whirlpool.

This refrigerator replaces a 14 year old side by side Kenmore. The fridge seems fairly well built and looks very nice in our home. We've had it for about 2-3 weeks and it is working fine so far. PROS: Very nice looking, Lots of space! - freezer is deceivingly larger than it looks, quiet while running, well-lit interior, middle drawer is nice feature, finger print resistant (mostly correct), easy to use controls. CONS: Water dispenser nozzle is a bit too far forward towards the front of the door making it difficult to use small cups, water will drip a few times after you get water (not much and it is only after we use the water dispenser-nut not desirable), our fridge has a small dent in the upper left hand door (looks like a small pressure dent) although this is hard to see - installer stated he would note this and we would be contacted about this issue, but of course we have not been contacted as of yet - looks like we will have to follow up, OVERALL: The fridge itself, while not perfect, is very nice and we would buy again. The dent we have in ours is not the fault of the fridge so I didn't deduct any stars for that. Time will tell how well it holds up.

Beautiful and sleek. Slightly noisy ice refill, but otherwise has a quiet hum. Well appointed, lots of room inside. The middle pull out drawer allows for quick access for drinks. I like all the drawers in the freezer but the are not very deep so it limits what I can store there.

This fridge was back ordered but It was worth the wait. The amount of shelf space and storage is much better than our old side by side. It looks empty even though there is plenty of food. Getting a similar arrangement in counter depth would have been perfect. This ice maker is louder when dumping the freshly made ice, but the fridge is very quiet the rest of the time. The only thing that we don’t like is that you have to open both doors to open the center drawer, and that it is difficult to store a gallon of milk in the door with all three shelves. We took out the upper shelf and now our little ones can easily get the milk. The water filter is great, I no longer need a brita. Our old fridge water tasted like plastic.

Great fridge! Love all of the smaller organization drawers. The ice machine is on the loud side when dispensing, but that's a small detail as the door ice container allows for so much room inside the fridge. Wish Whirlpool would work with Zero Water to add an up-price option for Zero filters for the water/ice dispenser. The installation team (Hector and Joshua) was on time, knowledgeable, and aware of Covid-19 expectations. They deserve a raise.