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Customer Ratings & Reviews

Whirlpool - 26.2 Cu. Ft. 4-Door French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 211 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 211 Reviews
  • Rating: 5 out of 5 stars

    more room than our side by side with some issues

    Posted
    Janine

    I like this frig and have more pictures to share if anyone wants to see them. The inside is roomy and well organized. I love that the bottom shelf is see through so you can see what is in the extra drawer. There are sliding doors for the veggies in the large portion, three crispers so you can store like items together. I also like the smaller sliding drawers that provide extra space for butters, cheeses, etc. I was worried about loosing door space because of the indoor ice maker, but I will say that the room you gain back in the frig is more than was lost in that space. There is plenty of door space on the right side as I find that the door shelves are deeper than my side by side so I am not sure if I am even losing door space after all. I will say that the extra drawer will be nice to have the snack items that we use most often. The refrigerator is quiet when not making ice. When making ice, there is a whirling sound that lasts under a minute. We have only had it under a week, so perhaps the compressor gets worn and begins to make more noise. The one issue I can see is possibly the ice maker not being big enough when we have company, perhaps would have been nice to have a second ice maker in the bottom... but there are just two of us on a day to day basis, even in the hot week we have just had, we have not run into a problem. I figure I can always invest in an additional small counter icemaker for the few times a year we have company. I also have a problem with the ice/water dispenser. The design is not a good one and now I see why other models had two dispensers This model has one dispenser and for some reason, Whirlpool aligned the water spigot forward of the ice dispenser. So if you are filling a cup with water, you need to watch the dispensing to make sure that the water goes in your glass. Just look closely in the show room and you will see how there could be a problem. Additionally, for some reason (maybe the ice tub is over sized) the crushed ice function seems to go all over the place. If someone has a solution to this, I would love to have it! :-) Again, the cons don't outweigh the pros in my opinion. Time will tell, but I like the space, organization and what seems like endless amount of room compared to what I am used to in my old side by side.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Review after 1 month of use

    Posted
    TAUR2018
    • My Best Buy® Elite MemberElite Member

    This is a great refrigerator. and I will start with my likes: 1. The overall space usage is very efficient. Compared to larger capacity french door refrigerators from other brands, I find this more spacious and more practical. 2. Good cooling capacity. Keeps things fresh. 3. Very quiet if not making ice. 4. Looks great in our kitchen. 5. The transparent shelves in the main refrigerator make the middle drawer contents visible and creates a sense of openness inside without making the fridge feel cramped. 6. The lighting is excellent and not only the main refrigerator but also every space in the freezer and the middle drawer is visible and looks great. 7. We like the Measured Water Dispensing feature. 8. The air filter, and the vegetable keep fresh filter are really good and effective. 9. The water filter is good cause we like the taste of the water and its really clean. 10. Middle drawer is a great extension and is very very handy. The partitioning of the drawer looks good and come in handy. Dislikes ( I wouldn't call them cons): 1. The lever to press to dispense water is laid so far back that you cannot hold a large bottle with a small neck and push it without spilling water or better use 2 hands with awkward positioning. Need to have small hands. 2. The ice-maker is a BIT not lot noisy. But i think its still quieter than others i have experienced. 3. The water dispenser shut off valve or whatever it is called makes a lot of noise. The first time i felt something just broke and its still loud and sometimes scares all of us especially at night.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Refrigerator I've ever owned

    Posted
    USMC2141

    I rarely write reviews, but I feel I would fail by not telling just how much of a headache this expensive appliance has been to us. Having owned this for almost two years now, we were about to have it serviced for a third time for the same issue...NOISY COMPRESSOR. I could deal with a little noise, but just know that I've filled up my truck tires at service stations with quieter air compressors. I could even possibly bare the noise (shouldn't have to given its age and cost), but over my past two services this was also solely an indicator that the compressor is about to fail, having failed both times before when these noises started and slowly got worse. Both times it was serviced by the same contractor, and we were told that the compressor has a separate warranty, but when we tried to follow up on it with this requested third complaint, we were advised that our fridge was three (3) weeks out of warranty. The ice maker also leaves something to be desired for, unable keeping up with my old '97 GE side-by-side in the basement (which still works great by the way, and.... knock on wood... has never needed to be serviced). I HAD TO give it one star only because this site won't let me give it NONE. Thus far the only decent thing that has happened is that Whirlpool offered a customer retention discount on some other refrigerators, but with all the issues in the brief time of ownership this one has had, I am very hesitant to throw another $2,000+ at another appliance from this company. It is mind-blowing how a 2 year old $2,500 fridge isn't worth the stainless steel it is covered in. VERY DISAPPOINTED!!!

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      USMC2141, we thank you for your review, and are sorry to hear of the concerns you're having with your Whirlpool® Refrigerator. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Reviews@Whirlpool.com with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you Whirlpool Social Care WhirlpoolBrand

  • Rating: 5 out of 5 stars

    So in love with this

    Posted
    TaylorBrooke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Oh, my gosh, I thought one could only fall in love with people until we purchased this. We had three fridges we were looking at and though this one was more expensive than the others we are so glad we purchased this one. This is what we love about this fridge: The control panel you can check the temp, lock out the water for small children, choose half moon ice (love that), ice chips or water, plus you can choose the amount of water with the push of a button (you want just 8 oz set it and let it do its thing) the led lights inside are wonderful, the ice holder is in the door so you have more room in the fridge. The organization inside the fridge is to die for. Drawers, adjustable shelves and even a shelf that move back to allow for taller items. We thought the door with the ice would be heavy but it is not. There is a middle drawer between the fridge doors and the freezer. 3 separate areas and great for putting items you use regularly so you don't have to open the whole fridge. Think fruit, vegetables, meat and cheese, butter, cream cheese and yogurt for quick grab and go items. The freezer, has two drawers, they are slim but we liked that so things aren't toppling behind the drawers. There is even a pizza slot in the front but we use it for ice packs. This fridge is quiet which is a bonus. I can't say enough great things from the time we purchased this, the delivery and set up, it was all so streamlined. Granted we have only had this for a few weeks but so far we are extremely happy and so glad we have this in our home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge, ice maker/dispenser is weird

    Posted
    MamaMedler
    • My Best Buy® MemberMember

    We bought this fridge to replace a giant Kenmore Elite (LG)... I love almost everything about it. It has the space we need for a family of 5 and it keeps temperature really well, which is likely due to the snack drawer being so convenient for kids! Also, because of kids, the fingerprint resistant ss is amazing! My photo shows what it looks like after a week without cleaning! There are a few kid prints, but almost unnoticeable. My only complaint is the ice maker/dispenser... It is crazy! I drink 5-6 glasses of ice water a day and my family uses several more glasses of ice a day, not to mention guests, so the ice dispenser on the front is a needed feature. There is no consistency to how much ice you will get. Sometimes it takes forever to get a cube and sometimes it throws (yes, throws) 10-15 cubes out, which go all over the kitchen floor! And when it's slow, it's not like there isn't ice... Even with our usage, the ice builds up so much that it jams the dispenser and makes it only dispense crushed ice. I hate crushed ice. Then we have to dump it out. Never had this issue with a fridge before. That is my only complaint with the fridge, but it's a daily frustration. I've seen reviews talking about noise, but ours seems quiet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy overall with our new fridge

    Posted
    Donald
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator replaces a 14 year old side by side Kenmore. The fridge seems fairly well built and looks very nice in our home. We've had it for about 2-3 weeks and it is working fine so far. PROS: Very nice looking, Lots of space! - freezer is deceivingly larger than it looks, quiet while running, well-lit interior, middle drawer is nice feature, finger print resistant (mostly correct), easy to use controls. CONS: Water dispenser nozzle is a bit too far forward towards the front of the door making it difficult to use small cups, water will drip a few times after you get water (not much and it is only after we use the water dispenser-nut not desirable), our fridge has a small dent in the upper left hand door (looks like a small pressure dent) although this is hard to see - installer stated he would note this and we would be contacted about this issue, but of course we have not been contacted as of yet - looks like we will have to follow up, OVERALL: The fridge itself, while not perfect, is very nice and we would buy again. The dent we have in ours is not the fault of the fridge so I didn't deduct any stars for that. Time will tell how well it holds up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    who said appliances couldn't be fun?!

    Posted
    Dawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    the functionality and set up is an improvement over my old fridge. I especially love the second pull out drawer for fruits/produce as my husband uses a lot of bulky fruit for his lunches and it used to take up both large drawers in the fridge. tis model has 2 smaller drawers and a bonus third skinny drawer that fits his yogurt perfectly. additional small touches like a shallow.narrow bin along the edge for cheeses and other small items and easily adjustable shelves are just icing. the two shallow drawers in the freezer compartment are a lifesaver.. one fits all those pesky ice packs and frozen juice cans perfectly, and the upright slot for frozen pizza boxes is one of those things you never knew you needed. the water and ice dispenser has some neat but quirky features such as hands free dispensing a pre determined amount of water. the crush feature actually crushes ice quickly and without sounding like an 80 year old man trying to stand up from his chair.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Well Organized

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like the three drawers on the freezer. Like the layout of the drawers and shelves in the refrigerator. Seems like more space because the many shelf options allow you to see the stuff in the back more easily. Lots of stuff can go in the doors. Ice maker makes plenty of ice for us. Others have criticized it for being small. We think that is a good thing because the ice doesn't get old and have that freezer taste from being stored and run through so many defrost cycles before it is used, Very quiet. Like that it is American Made. Middle drawer is a refrigerated drawer. Thought we wouldn't like it but it is really handy. Lights went out after a week and a drawer in the freezer was broken. Pacific Sales gave us a new refrigerator no questions asked. Water drips after the dispenser shuts off. Just have to remember to wait a second after releasing the trigger before removing the glass and everything is fine. Great after market follow up. Jordan in their Miramar Road site in San Diego was delightful and very helpful.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Freon leak and Whirlpool offered parts

    Posted
    FreonLeak
    • My Best Buy® MemberMember

    I purchased this frig 2.5 years ago. It stopped cooling. I called Whirlpool. They sent out their repairman to confirm what my repairman said - Freon leak. After speaking to the Whirlpool tech over the phone, it was confirmed that there is a leak in the Freon - somewhere. Whirlpool offered to replace the Evaporator and recharge the system but I would have to pay for the labor. I told Whirlpool that there is no proof that the Evaporator is leaking and there is no proof where the leak is. I asked what if they are guessing wrong and I was told that I would have to pay for the labor to repair it again. This is not a failed part but an error in their system that should have been tested and never should have been sold.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hey FreonLeak, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Worth the wait

    Posted
    MIAaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This fridge was back ordered but It was worth the wait. The amount of shelf space and storage is much better than our old side by side. It looks empty even though there is plenty of food. Getting a similar arrangement in counter depth would have been perfect. This ice maker is louder when dumping the freshly made ice, but the fridge is very quiet the rest of the time. The only thing that we don’t like is that you have to open both doors to open the center drawer, and that it is difficult to store a gallon of milk in the door with all three shelves. We took out the upper shelf and now our little ones can easily get the milk. The water filter is great, I no longer need a brita. Our old fridge water tasted like plastic.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Only one issue, but you access it all the time

    Posted
    Onishobi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love this fridge and price compared to comparable models. Interior is well designed and access to filters is easy. My issues are with water/ice dispenser. 1) Ice dispenser seems louder than my 20 year old fridge, which is a bit weird, but a minor issue. 2) Water spout is considerably more forward (toward you) than the ice dispenser. For example, as you get ice, then hit the button to get water, the water can (and almost always) hits the outside of the glass and bounces out. You have to remember the two different positions for ice and water, even though you use the same lever to dispense either 3) Buttons aren't clearly delineated so sometimes you have to push around to find the actual button. Even knowing that, it still doesn't always depress properly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Satisfied with this Fridge

    Posted
    Bookworm80
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have had this fridge for just a few weeks now, but we have not had any problems and are overall satisfied with our purchase. We did extensive research prior to buying and felt this size, make, and model was the best option out there for the price. There were other reviews that mentioned issues with the lighting inside the fridge and/or the water leaking. We have not experienced any of those issues. Our only qualm has been adjusting to the drawers/spaces in this new fridge and struggling to figure out where to place all of our containers. I feel that would be the case with any fridge, though. Also, we did purchase the 3yr extended warranty, so that has given us piece of mind as well. Overall, we are happy with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Refrigerator We Have Owned

    Posted
    MN101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We previously had a side by side refrigerator, and we did not like the layout at all. After much research, we decided on this one. Wow, are we glad we did! The refrigerator space is so much bigger and easier to access everything. The middle drawer is super convenient and makes accessing things so much easier. The freezer is also so much easier to access food, and the three shelves are the way to go. The noise is normal and not something we notice. The water dispenser is awesome! We love the automated water filling capability and use this every day. It can accommodate large water bottles too. We could not be happier with this purchase. Highly recommended!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Looks great but does not perform

    Posted
    Bobby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the way this fridge looks and the storage capacity. But the fridge does not operate to the level the price would indicate. I have had two of the same fridges and they both have had the same problem as they develop frost in the freezer and at the bottom of the middle drawer. Thank goodness I have geek squad protection. They have been really helpful in trying to fix the issues on my first fridge and getting me my second fridge, but now the second fridge is messing up and I just hate finding time to schedule geek squad appointments. Don’t know why it is having problems.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Love this refrigerator

    Posted
    Andip67
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a side by side fridge that I hated because there wasn't enough space so when it died we decided to get a French door model. There is SO MUCH room in here! And I love how you can move the shelves around to create the spaces you need. The ice and water work great and I really like the measured fill feature. My only minor concern is there isn't much storage space in the door, but there is so much space elsewhere its easy to find places to keep everything. The separate middle drawer is great for keeping stuff we use frequently. And the freezer keeps things frozen well and again has lots of space and I love the drawers in there.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Fridge

    Posted
    thereviewguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's only a little less than 2 weeks but my wife and I love this fridge. There's plenty of space, and the shelves are easy to move around to your liking. I like the fridge comes with its own air filter as well as pouch for keeping producer longer. The ice bucket holds a lot, but make sure you dump about 5 full buckets before using. If you can you might want to run your water line a good amount of time if you haven't used it in a long time, or if you have to like we did you'll need to run probably 4 or more gallons through your filter before its ready to use. Other than those small things at the start it has been great. Cools down super quickly and keeps everything really cold.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Like so much, bought twice

    Posted
    LisaA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like this fridge so much that when we sold this same model fridge with our house last month, we bought the same one again, but larger and 2 years newer. The fridge is attractive, roomy and we love the center drawer. It’s perfect for storing our Rockstar energy drinks, cheese and deli meats. The main area of the fridge is roomy and the adjustable shelf is easily slid back for taller items to fit. The auto fill water dispenser is wonderful. You just set it to the amount of water you want and push the button. No standing there while your glass fills up. I have zero complaints with my pretty fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super Fridge!!

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off - IT IS BIG! This thing fully fills the space in our kitchen, but it looks great. Everything works perfectly. The coolest thing is all the various ways you can configure how you want to use the space. I didn't think the extra pull-out drawer/door was going to be needed, but we find it to be the most convenient feature overall. We also really like the ice maker size and ability to do so much on the door unit without opening the fridge. There are lots of neat features that make this more than just a refrigerator. It is definitely worth checking out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge with tons of space!

    Posted
    SonyGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fridge has great storage space and lots of flexibility in configuring the shelves. We have a very tight space and this fridge was one of the only large capacity refrigerators that would fit. The zero clearance hinges on the doors means they can clear a very tight space when opening. The separate pantry door works great for meat and cheese and keeps them fresher longer. You can also adjust the temperature settings to accommodate almost any item you wish to store. Freezer organization is easy with the slide out shelves and in door storage. The ice maker puts out plenty of ice and we have had no issues. Overall this is a great fridge!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge Fridge

    Posted
    Tami079
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had the fridge for 2 months now and I love it. The middle drawer is amazing and the having 3 levels in the freezer provides a lot is space and organization. There several other hidden compartments. Lots is space in the doors. The only con is that the ice makes on the fridge doesn’t make a lot of ice. But that is ok for us we only have 2 people in our household. But I think this could be an issue for a large family. Otherwise this is a great fridge. With plenty of space.

    I would recommend this to a friend