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Customer reviews

Rating 4.1 out of 5 stars with 128 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers appreciate the product's high capacity, overall performance for the price, and ease of use, with many also finding the price unbeatable and the tub size generous. However, some customers frequently mention that the product is quite loud and that the spin cycle often leaves clothes wet. Other concerns include the absence of an agitator and persistent balance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 128 reviews
  • Rated 5 out of 5 stars

    Whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washing machine was delivered and set up for free while I was at work. They called 30 min before, and it was done 45 min. Later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washing machine. It washes clothes very well. Love the low profile agitator

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    Don't buy without an agitator / Shakes violently

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washer shakes violently. The washer does not have durations next to each wash option. This model does not have an agitator, and it does not wash well enough.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. We recommend making sure the Washer is leveled and that the clothes are balanced inside the tub. If this does not help, you may schedule service. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Capacity, Price

    Rated 5 out of 5 stars

    Nice washer for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the set for a good price, plus I got a 50 gift card! Yay a plus. So far the washer is GREAT! It’s quiet enough for me, not too loud, but with any washer of course you will hear it. The washer is big inside without the agitator, I love not having one, clothes come out cleaner, that’s a plus when looking for a washer people! There is some getting use to the locking of the washer doing the cycle, but otherwise I love it and I love the dryer too! Great purchase if you looking for a washer that’s not too expensive and gets the job done well!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Spin cycle

    Rated 4 out of 5 stars

    they don't make them like they used to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This takes some getting used to. You need to read directions and change settings accordingly. Sheets and blankets/quilts have to be on the bulky setting; don't mix towels in with these items especially if its a extra large load b/c everything will no get clean. Doing a "quick" load will never happen again - there's no such thing. I feel like a load now takes an hour. The washer makes so many different noises at first I though it was broken.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Large capacity- washes well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is large capacity, even with agitator I can fit a queen comforter and washes very well. However, washer is loud, makes a lot of thump sounds as it moves thru the cycles. We could not run it in the evening. But if it was in a garage, probably would not bother anyone,

    I would recommend this to a friend
  • Cons mentioned:
    Agitator, Noise level

    Rated 2 out of 5 stars

    Not sold on this model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't realize there was no agitator in this model. The picture and description did not make that clear. The machine uses less water, but makes a strange almost grinding noise as it cleans. It does not allow you to preload the fabric softener...you have to listen for when the rinse starts which is not convenient if you are a few rooms away. The locking mechanism is annoying. Worst of all, my clothes do not seem to get as clean as with the basic agitator top load model I had for years. Stains take 2 or 3 washes now and the clothes come out feeling like they weren't thoroughly rinsed.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for the review. We are sorry you are not happy with the design of your Washer. We will document your concerns in the appropriate manner. WhirlpoolBrand

  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Good, simple machine, that works well.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Simple, straightforward, easy to use. Particularly like this no-agitator version -- not so rough on the clothes -- and the automatic water-level sensor seems to work well. Clothes seem well cleaned. Two things for me drop it from 5 stars to 4: I was hoping that the clothes would be less damp at the end of the spin cycle and I would really like some sound to let me know the cycle is complete. Also, people who delivered and installed the machine were excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Pretty Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great- clothes come out clean, soft, and unwrinkled. Auto settings for everything and lots of room for large loads. Intermittent cycling noise takes some getting used to, but well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tub size

    Rated 5 out of 5 stars

    Very easy to use and spins clothes very dry.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hadn't bought a washer in over twenty years. Really like the size of the tub and the ease of use. Only thing I don't like is having to add fabric softener after it has started.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No operational manual.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most importantly, it fits in the allotted space. The only issue is that I have to push the start button twice to get it to start. If I just push it once, all the lights come on and then after a minute or 2, it shuts off again. And, oddly there is no manual to show how to operate, just to install and clean.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 4 out of 5 stars

    What up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works great and washes laundry a lot better then are old machine. It does not have an agitator just a little nub. It makes it easy to wash bulky items. It’s made in America!

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    Not Durable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't hold a heavy or even a partial heavy load well. Goes off balance frequently. Lately it goes off balance, makes a loud banging noise, jumps several inches and hits up against the dryer. I find the washer crooked by several inches from its place. I have since purchased (Mar 2023) limit what I put in it...like four towels max, one blanket max, half a load max and washer still can't take it. In just asking to request a service repair, I was told Total Tech won't work on it, that manufacturer must be contacted. Ugh! So...will see how that goes!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer when our Samsung died after only having it for 4 years. This was on sale so you couldn’t beat this price. Delivery was awesome and the washer is working as expected and is simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer. I had a really expensive Samsung one before, front loader. But after a short amount of time I noticed that mold was collecting in the front seals, the drainage area kept getting clogged, and the electronic sensors on it would go nuts ever so often. When it was time to get a new one, I opted for this top loader and one that has no fancy sensory except just the water fill for efficiency purposes. It cleans really well - bulky/hardy fabrics as well as delicates. The key is to avoid overfilling with clothes, and I prefer to do a deep water soak and wash each time (I know, extra water usage).

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Whirlpool 3.9 washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer didn’t work…just filled and drained. Played with it for a couple days and finally called rep. She decided it was a software issue and replaced it…no problem. This one is working really well! I’m very happy with large capacity and no agitator as it can accommodate my king comforter. Washes great and spins almost dry! Cycle times are reasonable too. Very happy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clothes clean yet cycles are long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes are getting clean, but after over 40 years of having an agitator washer, this impeller washer takes getting used to! It's so quiet, I wasn't sure if it was washing! Uses much less water. Also, the cycles take much longer than my old agitator washer. Spins clothes almost dry and drying time is shorter. It's a smaller unit size which made it great for my limited townhouse laundry space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice quiet washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is much quieter than the G.E washer it replaced. It does make some odd sounds, but I have gotten use to it. Cleans clothes thoroughly, and hasn't torn any fabrics like the old washer did. No agitator so it's easier to load sheets too.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great for no agitator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer luv that it figures out how much water to use based on the load, only wish deep water wash setting worked

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy shipping IS SLOWWWW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works well!!! So simple yet effective. Best Buy shipping on the other hand is atrocious. It took a month to come in & it was beat up and dented so we asked for another one. Took ANOTHER MONTH to get a new one. We went TWO MONTHS with NO WASHER because of how slow Best Buy was.. awful.

    I would recommend this to a friend