Customer Ratings & Reviews
See more imagesWhirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
- Model:
- WRT311FZDW
- SKU:
- 8982107
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
refrigerator with no door handle screws
TerM Posted
No screws for door handles. No help from the geeks or anyone else at Best Buy
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Thank you for sharing your insights with us, TerM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Old model.
JoJoBeachBum Posted
Don’t buy if you want an ice maker! Discontinued and you’ll have to search for an ice maker like it’s the freakin Lost Ark.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Hello JoJoBeachBum, we are terribly sorry to hear about this concern. For model WRT311FZDW, the Ice Maker Kit that is needed is W11517113. bit.ly/3SMiG4Y It is not discontinued but may be out of stock. We hope this helps.
- Rated 1 out of 5 stars
Sold a broken refrigerator
Sissy Posted
The refrigerator doesn’t work, hasn’t since the day I brought it home. It took two weeks to get a repair person to look at it. They said the fan is broken and that someone would call later that day to about the part. No one ever called.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Hey Sissy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Rated 1 out of 5 stars
One month in and fridge and freezer don’t cool
Daximus Posted
Like the fridge wish it would work. Don’t like that Whirlpool won’t send anyone out for 6 days. I will trouble shoot myself and hopefully can fix it. Didn’t realize how important a fridge is till I had one that didn’t work.
No, I would not recommend this to a friendThis review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
Brand response from WhirlpoolTeam
Posted
We are truly sorry to hear this and can certainly understand your frustrations. We try to service all of our appliances with the least inconvenience to the consumer. If you'd like to discuss this further, you are welcome to email us at Whirlpool_Reviews@Whirlpool.com. Please include your name, address, daytime phone number and model with serial number.
- Rated 1 out of 5 stars
Missing part in new refrigerator
Edwin Posted
I received The Refrigerator without a freezer shelf, I called several times to costumer service no body is care about my problem.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Hey Edwin,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Rated 2 out of 5 stars
Very basic fridge
Fridge Posted
Too expensive for that size but I need it fridge ASAP
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Dented
Sklug Posted
Arrived dented. Which is a big hassle now to resolve. Wish they didn’t bring dented products…has happened before.
I would recommend this to a friend - Rated 1 out of 5 stars
Tried to return it, but Best Buy wouldn't help
retiredwidowfixedincome Posted
I was not advised that the product would not work properly in the area in which it was to be situated. Extremely disappointed and will probably never shop at Best Buy and will tell others my sad disappointing story.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Hey retiredwidowfixedincome, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Terrible quality
PakS Posted
Failed after a few days, freezer temperature above 33 deg F and refrigerator barely at 35 deg F with maximum setting
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
HI PakS, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Never buy a refrigerator from Best Buy
ColinH Posted
The refrigerator worked for approximately one week, then quit working while we were on vacation. All food ruined.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Thank you for sharing your insights with us, ColinH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Lasted 2 years.
Lala726 Posted
I’ve had this refrigerator for 2 years and it quit working. Warranty was only good for 1 year so now need a new fridge again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Hey Lala726, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Rated 4 out of 5 stars
A 'Not Bad' refrigerator
Parzival Posted
My requirements for a refrigerator were related to height (this one fit), noise, glass shelves, and a drawer in the middle. Quiet is a subjective term, but this refrigerator is a heck of a lot quieter than my old refrigerator, that said my dishwasher is quieter than my old one. The refrigerator is also noticeably deeper than our previous mid-90s model. The shelving is fine and spaced well. All in all it is a perfectly adequate refrigerator. It's not going to change your life or anything, but it does what it needs to. Pros: Relatively quiet Sturdy glass shelves Cons: Door seems poorly balanced even after multiple attempts at balancing via bottom wheels. Meat/Cheese drawer is difficult to close, probably due to it being adjustable from left to right. Adjustable shelving in door ends up loosing a lot of space compared to non-adjustable full length shelves.
I would recommend this to a friend - Rated 1 out of 5 stars
Refrigerator came on time but the wrong color.
Bill Posted
Refrigerator came on time but the wrong color. About a week later the correct refrigerator came, but after much food was wasted.
No, I would not recommend this to a friendThis review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
Brand response from WhirlpoolTeam
Posted
Hey Bill, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
It was dirty upon arrival!
Tina Posted
The disgusting delivery men put their hands all over the refrigerator and it had black smudge marks all over it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. They would be able to further assist you. We hope this helps.
- Rated 1 out of 5 stars
SUCKS
WEBER Posted
UNIT CAME DAMAGED WITH A BAD MOTOER AND A BROKEN FREEZER ARM. TERRIBLE SERVICE BY BEST BUY.
No, I would not recommend this to a friendThis review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
Brand response from WhirlpoolTeam
Posted
Hey Weber, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Noise junk
sms1 Posted
Broke down in first month had to be replaced in under 20 days
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Died within 2 years
WhirlPoop Posted
Compared to some of the reviews, two years doesjf seem so bad haha Will never buy anything from Whirlpool again
No, I would not recommend this to a friendThis review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
Brand response from WhirlpoolTeam
Posted
Hey, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Stopped getting cold within a week
Tdog Posted
Not sure if it was service people who flipped the door but this thing stopped getting cold.
No, I would not recommend this to a friendThis review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
Brand response from WhirlpoolTeam
Posted
Thank you for sharing your insights with us, Tdog. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Rated 1 out of 5 stars
Disappointment
Cary Posted
Never got the chance to receive the refrigerator. Two times they tried to deliver and each time it was damaged. Was very disappointed, no one called to follow up or apologize.
No, I would not recommend this to a friendThis review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
- Rated 1 out of 5 stars
Robert
Robert Posted
Delivered a dented item, ordered a new one and it hasn' arrived so we don't have one
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted
Hello Robert, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.