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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Never Shopping at Best Buy Again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! This stovetop has broken twice since we got it four months ago, and Best Buy has refused to do anything about it. They refer us to the manufacturer, who the first time took over two months to repair it. Now that it’s broken a second time (both times are a bad control board issue) Best Buy refuses to take any accountability for selling a bad product. Now, we will need to wait ANOTHER two months before we can use it again. All in all, we will have owned the stove top for six months, four of which it is useless. $1700 down the drain. Spend your money somewhere else. Never shopping at Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Cooktop. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.

      Please feel free to reach out to us through any of the following options:
      Facebook: https://tinyurl.com/Whirlpool-Facebook
      Instagram: https://tinyurl.com/Whirlpool-Instagram
      Live Chat: https://www.whirlpool.com/services/contact-us.htm l (Tuesday - Friday, 8 AM - 6 PM ET)
      USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)

      We look forward to connecting with you soon! WhirlpoolBrand

  • Customer reviews from whirlpool.com

    User rating, 4.2 out of 5 stars with 13 reviews on whirlpool.com.

    See all whirlpool.com reviews
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