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Customer reviews

Rating 4.5 out of 5 stars with 359 reviews

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Rating by feature

  • Value

    Rating 2.6 out of 5 stars

  • Quality

    Rating 2.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 359 reviews
  • Pros mentioned:
    Fan fresh, Quiet

    Rated 5 out of 5 stars

    Love this washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my top load Samsung washer quit working after just 2 years, not covered by warranty. (don't let their 10 year warranty fool you) I wasn't buying another Samsung and I wanted to try a front load washer this time. I wasn't prepared to buy a new washer and dryer so soon so I couldn't afford the best of the best. I waited to review this after I've been using it for a while...I feel like it is the best of the best!! So far I haven't found anything I don't like, other than the buttons can be a little sensitive, I accidentally touched the front of the washer and the washer powered off. Not a huge deal. I ended up having to purchase the matching dryer from a different store since it was on back order at BB and I couldn't wait. I love it as much as the washer. I have washed and dried our king size bedding a few times with no problem. Love load & go, FanFresh and the drum light features. The wash and dry feature doesn't work great but that's not why I bought it. I think it's very quiet and everything comes out great. So so so much better than the top loader.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent washer worth every penny! Its energy efficient, beautiful, and easy to use. It offers 12 settings, has steam clean and ecoboost which is amazing. The FanFresh setting is a life saver, basically if you start the washer and leave for an extended amount of time FanFresh will spin the clothes to ensure your clothes stays fresh and doesn't get that mildew smell from clothes sitting in the washer all day. It works well for those that want to get a load of clothes washed while out at the office. the steam clean setting is amazing it really sanitizes soiled items and keeps wrinkles down. I am so glad I purchased this instead of a Samsung, this will last a long time. best purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot quieter then my old front loader. Looks beautiful. Has a lot of features. State of the art

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Wanted a front loader.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It's very easy to use and has plenty of options for me. I have had a Whirlpool front loader before and I can't say enough about them. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Dependable Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I has many options to wash, just one click and it begins to do the necessary

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice. I still dont understand how these can wash properly with so little water, but so far I love the machine. It is touchy if you get to close to it when it is off, as if your clothes brush lightly against it it starts up. I hang items over the top on a rod and have a habit of getting to close. Yes so far I would buy it again. Expensive but worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of options on how you want your clothes washed. Loud finish tone so you can actually hear it throughout the house. It looks amazing and preforms just the same

    I would recommend this to a friend
  • Cons mentioned:
    Mold

    Rated 1 out of 5 stars

    Mold incubator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone else have a problem with mold in the slide out tray? I've owned for four months and have cleaned this thing over 4 times! Never had this problem before. Other than the mold issue it's been ok. You would think with the fan fresh feature they would've blown some air thru the detergent tray...

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com with your name, phone number, street address, zip code, model & serial number, date of purchase on the appliance and a brief description of the problem you are experiencing. Thank you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Beautiful Machines!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These products pair to my needs and best of all they eliminate ironing! I'd recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of double washers and dryers

    I would recommend this to a friend
  • Pros mentioned:
    Fan fresh

    Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I moved into a new house and needed a washer/dryer for our second floor. We liked the look of this washer with the LED lights and chrome tinted door. After 5 months of use, we are very pleased with it. It's not super loud and really does a great job washing our clothes, towels, and rugs. The fan fresh feature comes in handy when we forget to switch loads. My favorite feature is the detergent bin. I like being able to load up the bin and not have to refill it for several loads. I just have to add fabric softener each load which is easy. Funny thing is, I told my wife before we bought this washer that "why don't companies come out with a washer that you can load a bunch of detergent into so that you don't have to add some each load". Well, they did it and we got it. Love it. One thing people don't know is that after you're done washing, you need to leave the door semi open so that the inside can air out. You don't want mold to grow. We bought the matching model dryer and it's fantastic. Both are well worth the money. We bought each during a big sale so we saved a ton. FYI, you can put money down to hold sale prices. So if you're months away from being able to purchase the item, just put a down payment on the washer/dryer to hold the sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Detergent, Quiet

    Rated 5 out of 5 stars

    Clean clothes quietly done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very quiet and done in a reasonable amount of time. Normal cycle is 48 minutes, but times get longer with each additional cleaning option and it has many to choose from. Clothes come out clean and very soft even without fabric softener. Love the "Load & go" detergent system. Just remember to use the recommended maintenance procedures to keep the washer clean and you and your washer will have happy life together.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Quiet

    Rated 5 out of 5 stars

    Great Front Loader

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This front loader is the best I have ever had. I had a previous Whirlpool but was much smaller because it came with our house when we bought it. I wasn’t sure I would be able to tell the difference but, it is amazingly quite and holds large amounts of clothes. Which allows us to wash more clothes at a time but less loads. It also has a lot of different cycles. Great job Whirlpool.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 4 out of 5 stars

    Nice HE Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this unit a couple of days but I seems to be a very nice unit. Reasonably quiet. I do have one nit. The machine has what is called "Load and Go" feature, where the launder detergent is loaded in to a canister in the machine. The idea is that you can do up to 10 loads before you have to add more detergent to the machine. The problem is if you use more than one type of detergent in you laundry, say a special detergent for you delicate items you need a second canister ($30) or you need to purchase a single dose cup attachment ($50). You would think that Whirlpool would throw in the single dose cup as part of the basic unit.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Huge Washer but a little noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer and dryer set. They both have huge capacities perfect for our 4 person family. This was bought to replace a 14-year-old Whirlpool Duet. The only issue we had is that we could not get a new pedestal drawer that was only 12 inches. It only comes in 15 and half inches, which would have made the washer too tall for our space. So we had to go with only a 10 inch pedestal, no drawer. It is a little noisy, kind of the same as our old model. I also noticed the scent booster beads did not all dissolve fully as some were stuck on the rubber piece right inside the door. A sock got stuck in between the rubber and the door the first time we used the washer. We had to pause the machine and pull out the sock. It hasn't happened since then, but now I always check to make sure no clothing is stuck there. Overall it's a good washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don't write comments but I guess I was compelled to write one this time as I understood how helpful they can be when you are out shopping and have so many options to choose from. Let me clarify that I am a genuine customer and not a paid blogger. I have had this washer for 1 month now and although that's not a lot of time but so far I haven't faced any issues, like many of you guys I wasn't sure about which washer to go for especially with so many options out there, however unlike cars I chose to put my trust with American engineering, design and quality. So far I have been pretty happy with the way the it's washing the clothes (after all that's the most important thing we buy a washer for). Certainly the chrome design looks great and the option to Load and go is amazing (very thoughtful, trust me you would love it). Menu is easy to understand, might take a while to understand it but self explanatory. Based on my research most people had complained about the issue of molding with the front loaders so as a precaution I keep the door open after every wash until the water dries up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer replaced my 12 year old Kenmore front loader washer. I also purchased the matching electric dryer with their respective storage cabinets since my electric dryer was also 12 years old. My wife and I love these units. They are quiet and offer many energy efficient features for washing and drying clothes. The only 2 complaints I have is that Best Buy sales person forgot to mention you require a separate hose to connect the steam feature of the dryer. Luckily the installers had an extra hose to hook it up. The other complaint is the dryer vent kit is too rigid and short. This does not allow the installers enough clearance to install the dryer far enough from the wall to allow enough clearance to position the dryer. The installer has to literally climb over the dryer to get out from behind it. Recommend purchasing the dryer kit from Home Depot instead.

    I would recommend this to a friend
  • Pros mentioned:
    Fan fresh, Quiet

    Rated 5 out of 5 stars

    Quiet and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first front load washer we purchased and we couldn't be happier with this product. Purchased with the matching dryer combo. The clothes come out smelling so nice and fresh. There are a lot of features and settings in order for you to get that ideal wash. We also love the fan fresh feature that keeps clothes smelling nice and fresh and from getting moldy if you don't take it out right away. It's very quiet and easy to use. Would recommend it to everybody!

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Initial Buying, Setup and First Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buying process was excellent and our Sales Consultant was very friendly and knowledgeable without steering us to any particular brand. This Washer/Dryer replaced a 5.5 year old Samsung that had several issues with the door leaks from year one was the main issue. The delivery/haul-off/setup was done today and it was conducted in a very professional manner.. The guys that did this install were experienced and very easy to work with. They took great care with my house during the install and hookup went well. As always on fresh installs, I will keep an eye on water lines and such for any minor retightening that is often required. The Washer seems to be a dream. My only complaints is that if you have cabinets above the machines they will chirp every time you may inadvertently touch the control panel and you have to purchase a separate single load liquid detergent dispenser insert if you plan using different detergents in a household. This item is kinda hard to find and is about $50. So far it is very quiet. The Dryer seem just fine and the hookup went fine with all new vent ducting.

    I would recommend this to a friend
  • Pros mentioned:
    Detergent, Fan fresh

    Rated 5 out of 5 stars

    My Friend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Load N Go feature and the Fan Fresh...two major reasons why I bought this unit. I only have to put in detergent every 15 loads or so, it automatically adjusts amount of detergent. Fan Fresh starts when the load is finished. One time, I thought I had forgot to hit the start button because the clothes were dry. No more moldy mildew smelling clothes!

    I would recommend this to a friend