Customer Ratings & Reviews

Love my new washer and dryer. Very quiet and efficient. Love the color too. My sister in law had this set and I used while staying with them and loved it and had to get my own

This Whirlpool washer is awesome. Both washer and matching dryer look and work great together.

Nice looking and good wash for clothes. Cannot connect the WiFi via phone app. Instructions I find are not same exactly the same when I am trying to connect it and it won’t

Very happy and easy to use. It’s quiet and the display is self explanatory.

From installation to actual use, we are extremely happy with our purchase. The washer is easy to use, very quiet, and it looks fantastic. We are beyond pleased.

The Washer was an excellent choice for us, with a great incentive from Best Buy, We are happy with the service and installation from the Geek Squad.W

Good product, timely delivery. Terrible installation services, installation schedule changes freely without asking customer

Easy to use, it really work greater then before what i have.

I tried this brand before and it lasted for 9 years between 2010 and 2019. This is why I am doing a second purchase, hoping it will last long!

On October 29, 2025, I purchased a Whirlpool 4.5 Cu. Ft. Smart Front Load ENERGY STAR® Washer with FreshFlow™ Vent System (Model: WFW5720RR, Order #BBY01-80710299591) through your website. I have long trusted Best Buy for quality products and reliable service, which makes this experience especially disappointing. At the time of delivery, the installation team stated they had completed a test wash cycle and provided the owner’s manual. However, upon my first use, I immediately noticed the washer was excessively loud, violently unbalanced, and caused significant shaking throughout my home. My laundry room is located on the second floor, and the vibration is strong enough to shake the entire house and the wall of my master bedroom. I attempted to contact the delivery team using the number provided but I was unable to reach them. I was advised to attempt to rebalance the machine myself, which provided only temporary relief. The noise and violent shaking returned and worsened, rendering the washer unusable for its intended purpose and causing significant inconvenience. • Our first request for resolution was initiated on the day of delivery and again on November 2, 2025 • Our second request initiated on December 8, 2025, with a scheduled delivery for December 11, 2025 — no one arrived, and a cancellation notice was not provided via telephone, email, or in writing. • Our third request initiated on December 16, 2025, with a scheduled delivery date of December 19, 2025 Due to these repeated failures, we have lost confidence in Best Buy’s customer service processes. Still waiting for resolution.

The controls are very confusing. The controls require pressing/holding buttons. Removing my finger too soon cancels the desired function. Washer works great when selection sequence is correct.

Great washer and dryer combo and great size for big loads as well.

Smooth and quiet operation. Used it for 2months now. Hope it holds up

very nice washer by whirlpool. i enjoy using my new washing machine

Ive had no issues with the W/D...im happy with the capacity, energy efficiency and same with the drier.

Love my washer and dryer. Being ablevto control my appliances from my phone makes doing laundry so much easier

The washer runs quiet and really does its job. Very easy to program.

A little loud- door doesn’t close very soft. It’s ok

Overall easy to use and product looks amazing. Would definitely recommend

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