Customer Ratings & Reviews

Dyer kept going in to Eco Dry mode, locking controls. Really makes for annoying use of dryer. Seemed to take longer to dry than my previous Whirlpool dryer. Returned unit back to Best Buy. Bought new Whirlpool washer and dryer set.

Great all around, replaced an older machine. Not looking back

Excellent delivery team. They were careful and attentive

Powerfull washer machine im very satisfaction with my purchase

More than 50 percent of bad reviews on Best Buy are based on their move to a 3rd party delivery service by the name of Twin Turbo logistics. I have been a Loyal Customer of Best Buy for 30 plus years, when the delivery service was in house, I had exemplary experiences every time, above and beyond was the standard! That is no longer the case. Twin Turbo shows up on time is super courteous and...that is all out the window 60 seconds after arrival. Alberto states the shut off valve drips after turning it off. Which is inconsequential, especially with a concrete floor, concrete walls and a drain within 1 foot of the washer, you hook it up to the washer, turn it back on, and the drip is gone, you don't need to worry about it until you replace the washer again. In the previous case I hadn't touched the valve in 11 years and had ZERO water issues, not a drop. Because of course it's hooked up to the washer. Who would have thought common sense is important in this job??? I ask him kindly, can you please hook it up, I can have the valve replaced today. Nawh man it's policy, sorry bro. I then follow him outside to request he at least haul away the old washer. Nawh man, it's policy, sorry bro. I then go downstairs and disconnect the valve myself, it takes about 15 seconds. I ask the installer again, can you please now connect the washer. Nawh man, it's policy, sorry bro. They then leave literally not doing anything that I have paid for. I then get a call from Andre, who actually works for Best Buy and was hands down Excellent! He however, informs me, that I will receive zero dollars in a refund even though Twin Turbo did not do their job. I then have to pay my neighbor to come and finish the installation I paid for. What an absolute joke. Also for reference, the last time this company delivered my fridge, they forced it through my doorway damaging the entryway and then lied right to my face saying " hey man that was already like that" even after I pointed out the fresh paint on the new fridge. The washer works fine of course, but if you pay for "Best Buy" delivery service you will wish you hadn't. Guaranteed.

Work perfectly the only thing I don’t like is little bit noise when taking the water out

The product itself is fine. Best Buy's service was abysmal. We purchased the washer and a matching dryer, selected to have them delivered and installed. When they were delivered, the installer left them in the basement outside of our laundry room, and said he didn't think they would fit inside our laundry room and that he'd "measured". My teenager and I were able to get the washer and dryer inside the laundry with no difficulty, and I was able to get them installed myself. No one from Best Buy ever contacted me to offer to reschedule installation or make any sort of effort to remedy the situation. This product is available at other retailers, and I encourage anyone who wants to purchase it to purchase it from another retailer. Pros: the washer itself seems like a good one.

The delivery and installation was a train wreck. The washer seems to wash OK. The last Whirlpool i had that it replaced seems much higher quality.

I didn't end up getting this item due to the fact that the person that was suppose to just reschedule the delivery and pick up return canceled my order and whem reentering the order messed it up. All I called for was for them to pick up the return on the same day as the delivery of the new washer. What a total mess up

Did not wash well. Not much water. Water leaked at the front door.

Quiet wash, spins clothes nearly dry so less drying time. It’s my 3rd front load washer in the last 25yrs.

I really love the new washing machine. Delivery and setup was easy. The washing machine is very easy to use and even has an app for my phone.