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Customer Ratings & Reviews

Customer reviews

Rating 3.1 out of 5 stars with 16 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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56%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Ice Powers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done. The price was ok and it makes ice pretty quick

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor service and waiting 6 months due to them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been wasiting since febuary 2025 for this ice maker. I ordered it when I bought the refridgerator it is suppose to match. since then 7 times have sent wrong ice maker, they send 3rd party service peopkle and one has switched out the orginal with a used part and best buy is blaming me for not having the orginal. need to watch who they send to your house. poor service

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear about your experience with Best Buy. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Bad installation by Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After months of waiting for this model Best Buy finally installed. It did not work properly, bad installation. Had to call manufacturer to correct.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still waiting to get the ice maker. It's supposed to be delivered May 21. Not happy about that.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Automatic ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice Maker works great. Produces enough ice for my family of four.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great little ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, we have plenty of ice now which I love! The basket to hold the ice is plenty big, yet leaves lots of room in the freezer for other things.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't give a fair rating of the ice maker as it was not installed properly. It leaked in two places. I have been waiting for 5 weeks for the serviceman to come and fix the problem.

    I would recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello Mlkm, we are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 5 out of 5 stars

    great ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like a charm,,no maintenance required -- Love this!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience I’ve ever had with a purchase. I would never buy this product again!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    The Grand Icemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The icemaker has be operating excellently. Love it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator delivered on time and old one removed safely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the refrigerator. Love the convenience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ice maker for Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker was installed almost a week ago and it's still not making ice. I'm going to have to call to see if this can be corrected

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, DonnaF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Returned it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work. Ice kept melting and water flooded our freezer. We returned it and are using trays.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ice maker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure stopped working. Not sure why. Have a new fridge coming too.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Amazing Ice Maker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker is amazing and a terrific addition to my refrigerator. Happy that I purchased this item.

    I would recommend this to a friend
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