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Customer Ratings & Reviews

Whynter - 50-Pint Portable Dehumidifier - White-Front_Standard

Customer rating

Rating 3 out of 5 stars with 5 reviews

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would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-5 of 5 Reviews
  • Rating: 1 out of 5 stars

    This product has never worked!

    Posted
    marcivan

    On August 12, 2016, I ordered the Whynter 50 Pint Portable Dehumidifier (Model RPD-501WP) from Amazon. It arrived on August 19, 2016. I plugged it in and turned it on. The “Eb: error code was displayed, indicating that the drain bucket was removed or was not installed correctly. I made several attempts to remove and reinstall the drain bucket properly, but to no avail…the “Eb” error code continued to be displayed. I contacted the manufacturer and reported the problem on August 29, 2016. Over the next month, the company and I exchanged several phone calls and e-mails. I did the diagnostic work that they required and provided them with all of the information and photos that they requested. Due to higher priority “life” events, I was unable to follow up with them until late December 2016. They consequently sent me two replacement drain buckets, neither of which solved the issue…the “Eb” error code continued to be displayed. Their warranty for this unit states in part: “Should your Whynter portable dehumidifier prove defective within one year from the date of purchase, return the defective part or appliance, freight prepaid (with two months of purchase; after two months to one year, customer will be responsible for freight cost to Whynter’s service department), along with an explanation of the claim to Whynter LLC.” At this point, I decided to either have them repair or replace the unit. They informed me that, even though my original complaint was registered with the two month period, I would have to pay the freight charges to their repair facility because of my delay in following up with them. Based on a quote from UPS’ website, the cost to ship the unit to them is more than the price I paid for it. The company has offered to cover a majority of the cost of shipping the unit to them, but I am not inclined to so since the unit never worked and it was reported to them within their two-month window.

    No, I would not recommend this to a friend

    • Brand response

      Whynter Customer Service

      We are sorry for your experience with the "EB" error code. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at customer.service@whynter.com for additional options available. Whynter

  • Rating: 5 out of 5 stars

    Really good

    Posted
    FERC
    • My Best Buy® Elite MemberElite Member

    Our office bathroom has no windows and is always damp and has a musky odor. Set this up draining into a floor drain. It's amazing what the difference it has been. The water in the toilets gets low after we have this on overnight sometimes. Suffice to say it's powerful and the auto drain is really nice to have.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work

    Posted
    Rozz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Plugged it up, followed the directions, nearly a month later, it never collected a drop of water. I will contact the company!

    No, I would not recommend this to a friend

    • Brand response

      Whynter Customer Service

      We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at customer.service@whynter.com. Whynter

  • Rating: 5 out of 5 stars

    Great dehumidifier

    Posted
    Mike
    • My Best Buy® MemberMember

    Very nice dehumidifier, it really help to keep my basement odor free.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Recommended by contractor

    Posted
    BBOCshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Hasn't been installed yet but came recommended by contractor for our basement. BB price match;)

    I would recommend this to a friend