Customer Ratings & Reviews
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- Model:
- TMP41441R854US
- SKU:
- 12132447
to a friend
Exasperating BestBuy support for defective laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop from BestBuy online. Did not use without the power cord until 21 days after purchase; 14 days after delivery. Wouldn't work without it. Took it back to BestBuy 16 days after delivery because it's almost an hour away. When Geek Squad guys tried to diagnose it, the battery fell completely out. I understand factory errors, but the most exasperating issue is that BestBuy would not replace or refund. I have to send back to Acer hoping for warranty repair. Shame on BestBuy.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Tim,
We are sorry to hear your Acer Travelmate laptop is not working without the power cord and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
