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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,651 reviews
  • Rated 4 out of 5 stars

    Easy set up and great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money for the easy set up and user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WorksWell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to avoid monthly rental charges from XFINITY. Works well on the same floor but in upper floor, there is poor reception and no network connectivity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router i bought works great. Covers a lot of area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally able to own the Comcast Xfinity modem/router instead of monthly rental fees. I could have bought this several times over in monthly rental fees paid to Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only option for Comcast phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have preferred a more state of the art modem, not that there is anything wrong with this one; but with Comcast home phone service this is the best you can get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great equipment, worth the money spent. Very sophisticated.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Is not the rented equivalent.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor range and very slow. It looks like the rented dpc 3939 but it's not even close in quality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity Modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO far so good, I like the concept of saving money by purchasing my own router, instead of renting. I am happy as long as I get good coverage, for repairs if needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Week WiFi, spotty connection and phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased because it is the only available xfinity triple play capable modem that works with standard vpn. It is basically sad. The Wifi is week at best and connections drop. The phone is questionable and often unusable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy that I bought this modem. I got tired of paying $10.00 a month to Xfinity, It will pay for itself even though it was costly. Wonderful product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgraded to the latest model.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good product but need more time to know for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem to use if you want internet and phone service. No need to pay for the service lease fees these companies require when you get there modems!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a Modem?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem seems to work just fine; easy install - no problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better to buy than rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the wired performance but overall the wireless is terrible. Why even bother, Arris? If you want wifi you'll need to supplement this cable modem with a stand alone wifi router. The VoIP capabilities are OK.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good wi fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought it for the wi fi signal which has distance i wanted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for my previous modem. It works well for what it's designed to do. Just wish the last one would have lasted more than a year and a half...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to get setup and working. No problems at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be the only one available for phone through comcast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Faster Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem streaming videos on four cellphones and ipad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save some money!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the EXACT same modem I’ve been renting from Comcast for over 4 years. Every month I was wasting $10. This has paid for itself already!!!

    I would recommend this to a friend
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