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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,651 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem with my cable now. WiFi router works fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this was sold to us as the "latest and greatest" but Comcast came in with a better model - so had to return. Maybe next year!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a match for new routers provided by Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works fine but the newer versions being provided by Comcast provide dual Wifi channels which provide a better match in signals.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Don't pay Comcast the rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If only Comcast was as reliable as this modem/ router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cable modem router,great for searching the web.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this upgrade. Good choice. Was time for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one to use with comcast, i would recommend to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, saves money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with Comcast, no more monthly payment!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok - wifi still slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    learned one day after purchase / installation that this modem is already outdated but neither Comcast nor Best Buy sell the newer model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some start-up troubles works well with xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice 3 in 1 device. Comcast hooked it up flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exact router for Xfinity cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exact router for Xfinity cable. A+++ on product quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using it for 2 months and iI am pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product - would recommend to others as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. in last then 1/2 hours I was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup. Awesome cust service from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to save XFinity rental charges every month.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 2 out of 5 stars

    no distance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not even reach the furthest point in my home and forget about going outside for wireles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The set up was easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the help of Comcast the set up went smoothly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Modem is fine but no other options to choose from

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item due to the new Comcast charge for their modem. Although this product is fine, there were no other options.

    I would recommend this to a friend
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