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Customer reviews

Rating 4.1 out of 5 stars with 38 reviews

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82%
would recommend
to a friend

Customers are saying

Customers praise the Approach - Smart Lock Wi-Fi Retrofit Deadbolt with Keypad Access for its easy installation process, with many saying it can be completed in under an hour. They also appreciate the convenience of the keypad, which is easy to set up and use, and the auto-unlock feature, which automatically unlocks the door when the user is nearby. Overall, customers are very satisfied with this smart lock and its features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 38 reviews
  • Pros mentioned:
    Easy to install, Keypad
    Cons mentioned:
    App connectivity
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Best Fit For Guest Use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Approach Smart Lock Kit is an extremely high-tech way of securing your entryway! Inside the kit includes the deadbolt locking mechanism itself and a smart-hub that connects to the Number/Fingerprint Keypad for door access from the outside if you do not have access via the Yale Access App. All parts are battery powered as well, so there are no cables connected to any parts in this kit. All parts of the kit, including the matte black deadbolt, keypad and smart-hub, are also very high quality and well made! This is something that is easy to recommend for anyone looking to share access to their apartment/condo without having to provide keys! The deadbolt mechanism was super easy to retrofit onto my door with no prior knowledge of how to install a lock on a door. Pairing with the Yale Access app, an extremely useful must-have if you are the “admin” (aka owner) of the lock (and has many useful settings to explore, like auto-locking, entry notifications, location sensing unlock, etc.), you will be guided through an extremely easy setup process. There is also a small component that is optional to be mounted on the side of the door frame next to the deadbolt lock during the setup process to help the lock indicate if the door is open or not, which I found works pretty well as a peace-of-mind feature for when I’m away! I personally did not need to screw my component into the door frame; the adhesive has worked perfectly! The keypad is also extremely easy to set up, pair and mount outside your door. It works very seamlessly to register a fingerprint or new number combination for the keypad via the Yale Access app, but as a comment on the app, it isn’t the most intuitive app I’ve used for smart home-related devices. It was a bit confusing trying to find the proper place to reset the number code on the keypad, and might require a bit of digging through the app to find the right settings. The app informs me sometimes too that it has issues detecting if my door is actually locked or not, so now I unfortunately don’t have full trust in it being synced at any given time if I’m not near my home and were to trigger a lock/unlock via the app. This is usually caused when I manually lock or unlock the door, and the lock for some reason cannot detect its open or closed state. Overall though, the app is simple to use once everything is set up and the app works so long as the batteries in the deadbolt are on! With my experiences in mind, I personally don’t feel comfortable leaving the house without a physical key with this product, and maybe it’s out of an abundance of caution just to be sure that I won’t be locked out upon the batteries dying unexpectedly (which also ultimately defeats the purpose of the lock for myself), but still, if using in a guest-centric scenario with only the keypad, this kit is a great way for others to be able to securely enter when I’m not present, a purpose it serves best!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to install, Keypad
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Excellent Retrofit design. Quick install.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first real "Smart Lock" since most popular designs are built for standard bottom and top locking mechanisms. Aside from the August model (same company), this seems to be the only alternative for a top deadbolt retrofit.. at least from a reputable brand. The benefit over the August retrofit model is that this one has a more traditional turn keyplate. Which is much appreciated if you have guest over or have to rent out your home. GENERAL INSTALLATION: The deadbolt swap was fairly straight forward. Just need around an hour of time at most. The harder portions are both the door sensor (Wood screws or 3M Tape) and the actual key pad itself.. Which is Drill (anchored) or 3M tape with flat surface. Emphasis on flat surface! GENERAL USE: I'm happy to say that the app works fine and I didn't really notice any real bugs when using it. The only thing I could really complain about is that the "connect bridge" doesn't have a really strong signal a few feet from the door. I notice it's toggling between native WIFI and BT quite often which shouldn't really be the case. It hasn't really impacted the general performance so that's good. This was the closest location I could plug into at around 3 FT.. Another possible complaint is that the automatic turn sometimes doesn't fully retract back... but I'll be honest, it's likely my original lock causing the issue. Not 100% certain. Oh and Keypad works great. It's quite coinvent when you don't want to dig you phone out of your pocket. Thumb recognition doesn't seem to have issues either. OVERALL: I can fully recommend this smart lock kit. I would actually argue for the lower cost model that Yale sells if you don't think you need a keypad. The app has full functionality and seems redundant in most apartment or regular single family home use cases unless you have kids or family you don't want to give app access to, in which case it's valid. Alternatively.. Rental property's will obviously benefit. I think that's the main appeal to this full package. Just taking off a star for the "connect bridge" having low signal and my deadbolt not fully retracting, but as I said, that could be my original assembly causing it. Solid 4/5.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Packaging
    Cons mentioned:
    Battery
    Tech Insider Network Member

    Rated 4 out of 5 stars

    The Key To Easy Entry At Your Fingertips

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome biometric keypad/ bluetooth lock. And Yale has made some really nice ones in the past. But this lock was so easy to install, that even a novice can get it done in 15 to 20 minutes. I know this, because I am that such novice. The box come equipped with everything you need and more to get you up and (except the phillips screwdriver. But I'm sure you've got one of those things laying around the apartment, right? If not, borrow one from maintenance or your neighbors. It's really that simple. There are QR codes on the different parts and in a little booklet(The only little booklet in the box. I thought I was missing something at first.) The box is well packed and it does look intimidating at first, but trust me, this so simple, yet complex, that you'll feel like Super Handi Man after this. Don't get it twisted, though. This is as easy as making a good bowl of Roman ( A really good bowl, so if you can't cook, give the instructions to your kids.) Kidding. This is easy. The Box has the deadbolt cover, Biometric bluetooth keypad, wifi bridge, and the door sense module, the screws & accessories. Thhat's all you'll need. Get your phone out and get to work. there are instructions on how to set up key codes and stuff like the in the how to guides. I'm so glad this came along or I would've had have my door guy come of and make some cash that I didn't need to spend. This locking mechanism works great with my apartment keyhole still accessible and it looks great to boot. The only problem keeping it from getting a 5 star rating, is the fact that it doesn't have rechargeable batteries already installed. They do, however, give you 8 batteies that areready for action. Go get this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Auto unlock, Easy to install, Keypad
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice electronic lock - Easy to install and use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was pretty easy and only took me about 20 mins. It has good snippet videos that walk you through each step of the installation. Only minor issue I had during installation was that it took a few attempts to get the lock calibration to work with “door sense”. Door sense is a little oval device you mount next to the lock for it to sense if the door is open, closed, or slightly ajar. The door sense mounts via double sided tape and/or with provided screws. I had to reposition it up a little higher and then had to scrape off the double-sided tape on the door jam. I’d recommend using painter’s tape (some is included) to hold door sense in place until calibration is complete and working first and then use the double sided tape or screws. Note – if you have an August lock already, you already have the app. It was easy to add this lock to our home and because we already use August there was no learning curve for a new app! It has auto lock and auto unlock if you want it to auto open when you approach or auto lock after X minutes (up to 30). Keypad was easy to install and numbers are easy to see at night with the illuminated buttons. I also really like the green/red dots that show the lock opening/closing on the keypad. The lock is quiet, so this is helpful to see that it is indeed opening/closing. You can also check the status in the app, but the keypad visual is a nice touch. It comes with a Wi-Fi bridge that you need to install (plug in) fairly closely to the lock (this is so you can control the lock via Wi-Fi. The lock also uses Bluetooth (required for some features like changing door sense or auto lock/unlock features). It was easy to add all 3 via the app and the QR codes in the instruction booklet. Both the lock and the keypad use AA’s. (4) for the lock and (2) for the keypad (both came with batteries). This is a retrofit to an existing deadbolt and will still use the same physical keys to your deadbolt. 2 other notes – 1) You can only check the status of the batteries in the keypad in the app. You cannot check the battery status of the lock. It will however alert you when the batteries are low. I’m assuming this is a battery saving feature so that the lock isn’t in constant communication and only alerts when they are below a certain voltage. 2) If you are already an August lock user you can add other owners easily, but if you want to extend access to other existing keypad only users you can’t simply add them. You need to delete them and then add them manually again to include all the locks in your app. Not a huge deal, but would have been nice to just link existing users and their codes to this lock from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Auto unlock, Keypad
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Ton of Features That Goes Over Old Lock

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing I like the most about this lock is that it goes over your previous lock so that you can keep using the same key you’ve always used. While also adding some modern functionality with the keypad and smart features. However, I was under the impression that it just goes over your old lock. Which it kind of does. But requires you to remove the part that you turn to lock or unlock (from the inside) first. At which point this part goes over that. Making it slightly more complicated of an install. However, install is still very easy. SETUP: They have you scan a QR code that can be found on each product, which then walks you though the process (with videos!). It comes with a wireless device (the cube looking thing in the pictures), along with built in Bluetooth, and Doorsense. Along with Double A batteries pre-installed in the lock and keypad. DOORSENSE: Personally, Doorsense is one of my favorite features. As it registers if your door is open or closed and then can lock the door after a chosen set amount of time. I use it all the time. As it makes me no longer have to wonder if I locked my front door. Additionally, you have a button on the keypad side that immediately locks your door. Making it very easy to do it manually as well. Much easier than using your key. KEYPAD: When coming in at night the keypad does light up and has dynamic brightness. The font is also good contrast allowing you to see what you’re putting in. The keypad isn’t an actual button but instead a touchpad. I’m not sure how good/bad that will operate in the rain. But responds well in normal circumstances. MULTIPLE WAYS TO OPEN DOOR: You have a plethora of ways to unlock your door. From a security standpoint that may or may not be a good thing. But you’ve got the ol’fashioned use your key. Type in a code. Use your fingerprint (which took a while to initially get setup and takes some time to actually register your finger, making you just putting in the code take just as much time). Or unlock with your phone. You can enable a feature to register when and how often a user comes and goes (assuming your put in a code or fingerprint). This can be helpful for when you’ve asked someone to watch your house/dogs while you’re away. You can see if they have come in or not. As another feature is putting temporary codes (along with times they work) to enter your home. AUTO UNLOCK: It does have a feature that allows it to register your phone is close to automatically unlock the door. I didn’t try this feature as I don’t see it as good security. But is nice to know that it exists. CONS: If you have more than one yale lock and you are wanting to give a user access to this new lock you have to delete their profile then make a new profile allowing access to both doors. Which is frustrating. There should be a way to activate that within the users profile. In general this needs to be updated and more streamlined. As it is a critical component that just seems poorly thought out compared to everything else. Fingerprint was hard to setup. Also, takes a long time to register. Making me usually just opt to put in the code as it takes the same amount of time and is a sure thing. You can also only use a single fingerprint per user. Which is frustrating as that limits you if you have things in your hand. They use a plastic piece that goes over the old lock to allow the lock to lock. I’m afraid of this stripping or breaking. As I feel some give with the bolt that I haven’t felt with other bolts. There is a bit of lag between putting in your code and it actually registering and unlocking the lock. I believe this is due to the wireless functionality. As I do not have that same problem with the other Yale lock that I own. You can turn on and off keypad sounds but you can't adjust the volume. The base noise for unlocking the keypad is really loud. However, it helps you know that your key press was registered making you not want to keep it off. Leaving you a bit in limbo. Sometimes the bolt doesn't fully come back leaving about 5% of a turn left. Not a big deal but just something that is interesting to note as when you go to unlock it you get some additional resistance from the motor inside the lock. When the door locks automatically you get a flashing red light. I like that while it's locking it is flashing to show me what it's doing from far away. However, at the end I wish it would go green indicating a successful lock instead of red. As when I see red I think the lock didn’t close fully. I think this could be fixed over a firmware update. CONCLUSION: I thought that Smart Locks were cool. But I didn’t realize how much I would enjoy them. As the simplicity and doors they open with multiple users, codes, auto unlock, auto lock, etc. just makes life easier and better and is definitely worth the investment. This is my second Yale lock. And I really enjoy both of them a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Keypad
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A breeze to install and syncs with Phillips Hue

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was psyched to get this Yale Approach Smart Deadbolt with Wi-Fi installed. First and foremost because I don’t have to give anyone keys to get into my place when I’m away especially when my Husky Bandit needs to go out or needs some attention. It has a lock code, and fingerprint scanner, as well as the ability to give guest access. One thing you need to know is you have to activate the locking part of the kit first and make sure its on your Yale account or else it won’t recognize when you go to set the keypad up. Again customer service was helpful with that as well. Options include turning on lights when unlocked with app, turn on lights when unlocked with keypad entry code, and turn off lights when keypad is One-Touch locked. Since my lights are entirely the Phillips Hue system I chose to turn the lights on when using the code and keypad. One of my absolute favorite features is that it syncs with my Philips Hue light system. It gives you 3 choices as a scenario to choose from with the app. The directions below said you can use all 3 but when trying to enable all three it never worked. I called customer service and they were helpful in getting it setup. Its easy to setup and easy to install, I found that Yale has more products that integrate and make the lights flash and an alarm goes off if you have it as well but can't seem to find it anywhere other than the UK so not sure if its discontinued I'd highly recommend though! Here are directions if you want to sync your Phillips Hue system What is the integration? Yale knows when you have returned home when you lock or unlock your door with your phone or Keypad. Enable the integration between Philips Hue and Yale to: 1. Set your light groups to turn on when the lock is unlocked using the mobile app. 2. Use the one-touch lock feature to turn off lights when you lock the door.* 3. Activate the lights when an Entry Code is used to unlock the door with the keypad* *Smart Keypad or a keypad/touchscreen lock with the Yale Access Upgrade Kit needed What is needed to use this integration? If you want to enable all 3 scenarios, you will need a lock with a Wi-Fi bridge or a Wi-Fi Smart Lock, as well as a Smart Keypad. Keypad/touchscreen locks that include the Yale Access Upgrade Kit works too. PLEASE NOTE: If you don’t have a keypad/touchscreen, you will still be able to program your lights to turn on when the lock is unlocked using the App. Which Philips Hue products does this work with? To use this integration you will also need the Philips Hue bridge and Philips Hue lights. How do I set it up? The set up for the Philips Hue integration is similar to that of other Works With partners. PLEASE NOTE: It is necessary to set up your Philips Hue light kit and at least one light group before integrating with Yale: 1. Open the App 2. Go to the menu in the upper left corner 3. Select Works With 4. Scroll to Philips Hue 5. Select the blue button to Manage Philips Hue 6. Select Continue to enable linking between your Philips Hue and Yale Access Account 7. Select from the available scenarios: o Turn on the lights when unlocked with the App o Turn on the lights when unlocked with keypad entry code o Turn off the lights when keypad is One-Touch locked 8. Select one Lock and one Light Group to complete the scenario 9. Select Save to finalize This completes the setup. Currently, set up is limited to one use case at a time; however, you can set up multiple use cases in succession if needed by completing each scenario at a time. How do I make changes to my setup? If you want to make changes to your Philips Hue setup, such as updating scenes, or adding lights, you can make modifications in the Philips Hue App. You can then go into the Yale Access App and make changes to the Philips Hue scenarios with the updates from your scenes in Philips Hue.

    I would recommend this to a friend
  • Pros mentioned:
    Packaging
    Cons mentioned:
    Documentation
    Tech Insider Network Member

    Rated 5 out of 5 stars

    An excellent kit to retrofit.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ***Introduction:*** Considering the Yale Access Smart Lock? Wondering if it delivers on quality and usability? Here’s a closer look at what you can expect. ***Unboxing and Packaging:*** Unboxing the lock components was straightforward, and the packaging was just right. Not flashy, but sturdy, with appropriately thick cardboard. Presentation was good. ***Documentation and Setup:*** Documentation was sparse, but being that this is a smart product, QR code links to installation instructions could be easily found. First, you download their Yale Access app, enable permissions, then hover over the relevant QR code. The codes in the quick-start booklet (from left to right) are: 1. the main lock body, 2. the WiFi "Connect Bridge" (to enable phone locking/unlocking, status alerts, auto-unlocking based on proximity), and 3. the "Keypad Touch," which allows you to set up a guest password to unlock with (more on that later) and unlocks with a fingerprint. ***Setup Experience:*** Setting up with the mobile app was easy. After scanning the appropriate QR code, instructions (with little videos) popped up, making the setup process quick. I ran into two hiccups, but one was my fault: - **Mounting Issues:** Firstly, I wasn’t careful and placed the base plate for the Keypad upside down. It wasn’t a big deal since my door isn’t super sticky evidently. To be sure it doesn’t walk away, I used screws to hold it in place anyway (in addition to the double-sided tape). All mounting hardware is included, if you’re wondering: there’s even a long strip of blue tape which you use to hold the outside of the lock in place. I was blown away to see it in the installation materials after watching an installer use a strip of tape in the setup video. - **Keypad Touch Setup:** The second hiccup was that if you set up the Keypad Touch with a fingerprint the first time around, you can miss setting up a code. Finding where to put in a code was counter-intuitive. I put in a fingerprint and then went, “but where’s the keycode option?” I re-went through the installation instructions and didn’t see anything. I did a Google search but found the wrong instructions for this new model. Frustrated, I tried a device reset to see if I had missed anything. Evidently, I did. Save yourself some time: set it up with a fingerprint then go through the app pages (at the bottom) until you find "Guest List." The wording is funny, but you can set up an always-relevant code by putting in a fake name. I put in "Anyone Awesome" and was then able to set the code. ***Quality and Features:*** Overall, the quality of the components seems great for the cost. The fingerprint reader isn’t as good as what we are all used to with our smartphones, but it will do. The device includes a door open/closed sensor and can automatically lock after a certain time period. You can also just put your finger on the sensor, put in the code, or push the button on the top. I think it's interesting that they went with a button at the top when so many of their other models have a hand sensor. ***Convenience vs. Battery Life:*** If you're willing to reduce your phone battery life for some potentially significant convenience, you can turn location to “Always On” for the Yale app and get your door to sense when you’re home (to auto-unlock). You have to set it to always run in the background, though, which is where the battery drain comes in. ***Conclusion:*** Overall, despite the code-access frustration, this is a 5-star device. I say GET UR INSTRUCTIONS FIXED, YALE—but really, I like this set.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Keypad
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best on the Market

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Currently have two different smart locks installed at my house and the Yale Approach is better than both. What makes the Yale Approach better is the simplicity of the install and how polished the app is. The installation was simple, it took me about 15 minutes to have my old deadbolt removed and replaced with the Yale approach. This included watching the set-up videos and setting up the app. Yale has made the process so easy that anyone can do it and the adjustable portion of the mounting plate makes sure the Approach will work with most doors. Yale provides a Keypad and Connect Wi-Fi Bridge. The Wi-Fi bridge must be plugged into an outlet, while some may consider this as an issue I would have to disagree. Having constant power to the Wi-Fi bridge helps extend the range of how far your lock is from your router and extends the battery of the lock, Yale claims battery will last a year. The Wi-Fi bridge reduces the power consumption from the lock by managing the Wi-Fi traffic which in turn extends battery life on the lock. With the Approach being a retrofit, you can use the same keys you currently have. The keypad Yale provides is wonderfully built and does not need to be placed on the door, I attached mine about three feet from door. This is great as only I know where the keypad is located and to everyone else it just seems like a normal deadbolt. The keypad is really responsive and does have adaptive brightness along with a keypad sound so you know if you input the correct passcode. The Keypad also has a fingerprint sensor and a lock function where you can push the Yale button to lock the door on your way out. The Yale app is remarkably simple to use and allows you to give access to guest/family/friends. You can give a family member/friend access to the app or just assign a pin and even on set time/day when the pin can allow access. This is great if you are renting your house or need someone to access it without giving out your key. You are also able auto lock the door using the door sense feature, but I personally found it was not for me as I kept looking myself out and having to reinput the passcode. Overall, this is by far the best retrofit smart lock on the market, everything from set up to app integration is second to none. I have yet to find an issue with the approach and it is packed with features. The app has a simple layout which is easy to understand without the need to look for the instructions. I was so impressed by the Yale Approach that I will be replacing my other smart locks with the Yale Approach.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great lock w/ shortcomings that ought to be fixed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR The Yale Approach smart lock it’s a solid choice, especially for renters. The lock is easy to install and generally operates well. I have some issues with the UI and keypad mounting, but I still think it’s in the end a smart lock worth the hassle and would recommend it to others due to its retrofit design and generally acceptable execution. LOCK SETUP Setting up the Yale Approach smart lock was an extremely easy process. The entire setup is done via the app using QR codes and a setup wizard, eliminating the need for a printed quick guide. While the absence of a printed guide is environmentally friendly, it does have its drawbacks. There were a couple of instances where the app lost track of my progress when I had to switch to my password manager to save the login I created for the app or to copy my Wi-Fi password for the bridge settings. Although I was able to navigate back easily due to my familiarity with such devices, this could be a potential issue for less experienced users. Despite this minor hiccup, the setup wizard is one of the best I’ve encountered for a smart home device. However, I believe that having the app open the browser to a web page quick guide that steps the user through the setup manually, instead of relying solely on the wizard, would be a more foolproof approach. Apps can too easily lose state and disrupt the setup process. The installation itself was a breeze. If you can turn a screwdriver, you can install this lock. The entire process took about 45 minutes, including unboxing, familiarizing myself with the parts, installing the app, and creating the Yale account. Approximately a quarter of that time was spent waiting for firmware updates to be downloaded and installed to the lock and keypad. YALE ACCESS APP The Yale Access app boasts a clean user interface that’s visually appealing and easy to navigate. The activity log is well-executed, with color-coded icons that make it easy to interpret at a glance. LOCK OPERATION The operation of the lock is solid overall. From within the app, responsiveness of the lock varies depending on whether you’re in or out of Bluetooth range. Within range, the app is able to establish a direct Bluetooth connection to the lock, so the lag is short–around one second to wake and lock/unlock. Beyond Bluetooth range, the app is communicating with the lock via the Wi-Fi bridge over the internet through Yale’s servers in the middle. It took about 10 seconds at the longest to connect to the lock, which I suspect was probably due to dropped communications with the cell tower while I was driving home. In both cases, the lag is a balance between achieving maximum battery life or maximum connectivity, so I don’t mind having to wait a bit. BONUS POINTS The activity log shows, of course, locking, unlocking, and door opening events, but it also logs invalid fingerprint scans and code entries, which is a nice security feature.. Another perk is the detached keypad, which allows for flexible/discreet positioning. I actually mounted my keypad away from the door and somewhat out of sight on a nearby pillar (to minimize scrutiny from the HOA). MISSING FEATURES AND NEGATIVES While the Approach has many strengths, there are a few areas where it falls short. The keypad is on the slow side. There is about a 2-4 second lag between entering a code or reading a fingerprint and getting confirmation of a good code or fingerprint and then subsequent lock/unlock. It’s almost too slow, in my opinion. If this is something that can be fixed with a firmware update, it should be very high on the priority list. The lack of adjustable volume settings for both the lock and keypad is also a pretty obvious miss, especially on the keypad. You either have sound or you don’t. The sounds are valuable for feedback from keycode or fingerprint entry, so turning it off is not optimal. However, if this lock is being marketed to renters, then it’s a reasonable expectation that it would be used in apartments and condos in close proximity. At the current volume, the keypad volume is way too loud. It shouldn’t be so great that anyone in a 30-foot radius can hear it. We should be able to turn it down. Again, if this is fixable in firmware, a fix should go out asap. Another glaring shortcoming is the inability to register multiple fingerprints per user. We have 10 fingers. Why can we use only one? Again, an update is sorely needed. While the app includes a battery level indicator for the keypad, it lacks one for the lock itself. To repeat, Yale, please fix. User profile management is also really WEIRD. Only users invited with app access can add a fingerprint, and entry code-only users cannot add a fingerprint later. I don’t know if the fingerprints are stored locally on the keypad or on Yale’s servers, but requiring users to have a Yale account and app in order to use their fingerprint is poor design. We should have the option of adding fingerprints to users who have not installed the app. For example, think about children, extended family members, or even close friends. These are not users who will necessarily need app access. Why should they be limited to keycode entry? Furthermore, the app only offers two user roles: Owners and Guests. Owners have total control over the lock, including the ability to remove other users. Importantly, they're the only users who can view the activity log, while guests can only lock and unlock the door. There should be an additional user role, such as family member, who is allowed to view the activity log but not have total control. (Yale, no offense, but it’s like you guys are all childless, family-less, friendless weirdos or something.) There are also issues with mounting the keypad. The mounting plate has 1.7 mm tall standoffs molded into it (see pics), which complicates mounting in such a way to minimize the potential for wall damage. Ideally, I’d be able to use command strips, but the standoffs are too tall. The included mounting tape sheet is obviously thick enough to exceed the height of the standoffs, but it covers the full area of the mounting plate, thus it’s very secure but also all but guarantees wall damage or marring when the keypad eventually needs to be removed. My options then are to cut the included sheet into smaller pieces or use extra thick (2 mm) mounting tape to apply to the four corners of the plate so that the smaller pieces are easier to remove damage-free, but that tape is still not as easy to remove as command strips. Or, if I'm especially motivated, I can 3D print another plate designed around the standoffs to go between the mounting plate and the wall and stick command strips onto that second plate. Another option is to grind off the standoffs so that they no longer interfere with command strips. I know command strips aren’t as secure, but, one, Yale designed the mounting plate with some room to hide the command strip tabs; two, if someone is determined to steal your keypad, are they really going to be concerned about damaging your wall? CLOSING THOUGHTS Overall, despite these shortcomings, I still think the Yale Approach smart lock it’s a solid choice, especially for renters. If the issues that I suspect are fixable in firmware can be sorted out, this would be 5 stars out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for Renters

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About the Yale Approach Smart Lock Wi-Fi Retrofit Deadbolt with Keypad Access The Yale Approach smart lock is designed for users that have an existing deadbolt that they’d like to turn into a smart lock. It’s a less invasive design that allows you to keep what you have and add smart functionality. The target users for this product are residential renters. The Set-up There are two components of the installation. You have the physical hardware and then the app. Physical Hardware – I was nervous about the installation of the physical hardware as I have had to replace door hardware before, and it’s not always easy to get everything just right. My installation was to add this to a Kwikset deadbolt. The extent of the physical installation was to remove the inner plate of the deadbolt along with the bolts that secure the deadbolt. Then install the Yale plate using the same bolts. There are some adapter tips that you match to your deadbolt’s design, and then you snap the Yale plate over the deadbolt. It was actually really easy. I used just the adhesive for the Door Sense sensor that mounts near the lock. The Wi-Fi Bridge plugs into an electrical outlet. You’ll need an outlet within about 10 feet of the door for this to plug into. For the keypad, I used the adhesive mount though there are options for a screw mount. I was pleasantly surprised with the ease of the physical installation. The App – The app caused me some difficulty. First, you download and sign up for the Yale app (Android or Apple). Then you add the door lock to the app. This is where I had the biggest issue. I could not get the firmware to download and install for the lock. I wasn’t getting anywhere with that step, so I went to the next piece, the Wi-Fi Bridge. It was easy, and I got it connected to the Wi-Fi quickly. Last you add the keypad, which worked well. I did not have problems with the firmware on the Bridge or Keypad. Eventually, the firmware downloaded and installed for the lock, but the app never told me that it was complete. When doing the firmware installation you need to be on a Bluetooth connection within range of the door. The App Features and Settings App Features • The App has a section called a Keychain. It allows you to control multiple homes or locks from one app. I could see this being a benefit for someone renting a place out such as a VRBO or Air BNB. • Activity Log – Will show you every time that the lock is opened even if it’s manual. If someone uses the keypad (number or fingerprint) you can see who it is based on your PIN assignment or access info. • Guest List – You can add and remove people form the Guest List to grant or remove access. • Lock – Manually lock/unlock from the app Adjustable Settings • Can name each lock so you know which one is being accessed. • Turn on/off Lock Sounds • Turn Smart alerts on/off. Add additional Smart Alerts as desired. • Turn Auto-Lock and Auto –Unlock on/off. • Turn Door Sense on/off. Will tell you if your door is open or closed. • Adjust Door Ajar Timing. Will tell you if the door has been open for a certain amount of time. • Change brightness of keypad • Change keypad sounds • See battery level of keypad • Notify if Bridge is offline Additional Observations Finish – The finish of my existing door hardware is satin, but the Yale lock I got was black. Yale does make a satin finish, which I would have preferred. Just wanted to mention that it is available in satin if you are looking for that. Sound of Lock – The lock opening and closing has a churn sound to it as well as a digital sound. The churn sound is not pleasant, and it causes the lock to lose some cool points with me. You can turn on and off the digital sound, but the churn is simply part of the locking mechanism. Fingerprint Access – I really like the fingerprint access so I don’t have to remember a code. We installed this on a basement door so that we could come in from the backyard without a key. I’m giving the Yale Approach Smart-Lock 4 stars. I had some trouble with the firmware update and the churn sound is not pleasant when it locks/unlocks. Otherwise, I was very happy with the ease of the physical installation, and the fingerprint access is pretty cool. This is a reasonably priced way to be able to grant people access and have a keyless (smart) entry.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Stealth Smart Lock

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been interested in Yale’s smart locks for a long time, but due to the unique handle/deadbolt situation I have on my front door I wasn’t able to use most of them unless I did a complete handle replacement. The Approach Lock is an excellent smart lock that preserves the exterior handle and deadbolt and also allows you to continue using your existing key. In the box you get the lock, Wi-Fi bridge, and a keypad with a fingerprint reader. The installation felt a little daunting at first as the box doesn’t really include any instructions except to download the app, but once I had the app installed it took me step by step through installing the lock, bridge, and keypad with videos for each step. The videos were very easy to follow and all in all it took me about an hour to install all 3 parts while carefully following the instructions. The lock replaces the deadbolt on the inside of the door and leaves the exterior side intact with the keyhole so you can still use your door keys exactly as before. The black suede color matches my existing door handle almost perfectly. I chose the surface mount installation for the open/close door sensor (DoorSense), but it can also be hidden away inside the door frame with a small amount of drilling, which I may switch to in the future. Finding a nearby outlet for the Wi-Fi bridge was a little tricky as the bridge needs to be within Bluetooth range of the lock, but also within range of the Wi-Fi network. I ended up putting it on an outlet in my kitchen on an adjacent wall and was able to get a strong connection to both the lock and the Wi-Fi network. Using the lock via the Yale Access app, you get a basic main screen that will inform you whether the door is open or closed and locked or unlocked. It will also tell you if you are connected via Bluetooth or the Wi-Fi bridge, which mainly affects certain functionality in the settings. There’s also an activity feed showing all of the times the door has been opened and closed. If the lock was unlocked via the app or keypad code, it will tell you which person unlocked it. The guest list allows you to control access and you can invite people to the app or just generate a keypad code. Access can be given on a 24/7, scheduled, or temporary basis. The lock can be set to automatically lock after a certain amount of time (2 minutes is the default setting) and it can also be set to unlock automatically based on a geofence. The lock operation is good. It takes about 2-3 seconds for it to lock or unlock. There is an audible sound from the motor while this is happening, but it’s not that distracting and I would personally like to be aware when my door is locking and unlocking. The lock is powered by 4 AA batteries and the keypad runs on 4 AAA batteries. The lock can be removed via a pushbutton on the bottom to expose the batteries, but the keypad requires something to be stuck through a pinhole to release it from its mount (a tool is included to do that though). Manually turning the deadbolt is smooth and entry via key works just as well as it did before. The keypad works pretty well, though the fingerprint reader has been hit or miss for me and usually it’s faster for me to just put my code in. Overall I’m really happy with the Approach lock. It looks great, it works well, and I don’t have to go digging for my keys to lock and unlock the door anymore. It makes it easy to give people access to your house without having to have a bunch of keys made. I’d recommend this one for anyone with a unique door like mine or that needs to be able to continue using their existing keys.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Deadbolt Retrofit for Smart Entry

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Approach—Smart Lock Wi-Fi Retrofit Deadbolt with Keypad Access is an excellent choice for rental properties where the tenant does not wish to change out the deadbolt, share keys, have the lock re-keyed, and continue to maintain control to terminate entry access electronically when needed. The lock is sleek and creates a clean installation. It is available in silver argent and black suede. I installed the black suede model over an existing deadbolt on an Airbnb property. Everything needed is included in the retail package. The lock was very easy to install after downloading the Yale Access App. It is imperative to create an account and sign in before following the process of installing the lock. This model is thinner than the earlier version because the Wi-Fi bridge is now a connection that stays stationary in a 110v electrical outlet. The bridge must stay in a nearby outlet close to the lock for the lock to work correctly, but separating this into a connection bridge removed the thickness and weight in an earlier version. After selecting the setup device from the menu, I scanned the lock’s QR code for further instructions. This also involved a second scan of the WI-FI bridge’s QR code. The keypad involves a 3rd QR code scan after setting up the device in the menu. The keypad works excellently. It allows different fingerprints and numeric codes to be set up, deleted, and changed as often as needed. Each lock requires a door sensor that can be surface mounted on the inside portion of the door frame near the lock or recessed within the inner portion of the door frame. Recessing the sensor leaves a much cleaner installation but requires a drill and a five-eighths” drill bit. The Yale Approach Lock with WI-FI Keypad provides numerous ways to use the lock. The Keypad can operate the lock with a fingerprint or keypad code and can be set to Auto-Lock, operated using existing deadbolt keys or with the Smartphone app. The lock is constructed of IPX5 weather-resistant material. By using the Keypad, not only can one-touch locking take place, but the owner of the property can easily see who enters and leaves the property as it is recorded. The lock requires no wiring and has a one-year warranty on the electronics of the lock. Hands Down, this is an intelligent choice to retrofit any deadbolt and make access keyless and easily changeable.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great lock system for renters!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, let me start with: This isn’t my first smart lock, I upgraded from the August lock (which was acquired by Yale’s parent company at some point) I loved my old lock for my old apartment, but when I moved, I found that it didn’t work so well with this door, and decided to remove it (motor and unit alignment issues with my door being misaligned just slightly) Fast forward to now. I was a bit apprehensive, but again, the installation process was a breeze, tape the outside facing hardware down so that it doesn’t move when you install the internal bits. Two screws and a screwdriver and the basic motor / battery housing was mounted in under 15 minutes. I love how this unit takes 4 AA batteries, versus my old lock that took the smaller A123 batteries, easier to find and install in my opinion Set up was easy, and the app is similar to my old lock and so I knew how to quickly navigate it. It also came with a bluetooth / wifi bridge - I was having some minor issues with bluetooth connecting, and know this has been a pain point with some users in the past with the bridge. For now things are working fine and haven’t had any connection issues - that being said, it takes a minute to unlock from the app. The BEST FEATURE I love about this lock, is the wireless keypad that you can stick almost anywhere. I love it, my old lock didn’t have a keypad and solely relied on the app, and I didn’t like using auto-unlock on approach.The keypad ALSO HAS a built in fingerprint reader - something I have grown accustomed to in the short time I have had it. No need for keys, phone, don’t need to remember a code. That being said, the addition of the keypad makes up for the lack of Homekit integration - that is one feature I do miss that my old lock had, that this one does not - but it is Google Home and Aamazon Alexa compatible (I just don’t use either.) That being said, I feel happier with the keypad as I have a 1st responder code programmed in the event I can’t get to the door. My mother also has a code for when the dog needs to be taken care of and I’m not home. Overall I am super happy with this lock, and definitely recommend it to anyone in a rental situation that wants to automate and control locks remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy, elegant security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who imagined you could enjoy a lock so much? This was so easy to install, so well thought-out and really lovely in aesthetics I am in love. It took perhaps 30 minutes to physically install this marvelous device, including set-up in the app. This is arguably one of the best installation apps I’ve ever used. Step-by-step, with video and with confirmation of success. Fantastic. Physically, it is heavy-duty, with finishes you expect from a legendary lock-maker. The product comes with several color-coded adapters for your existing deadbolt- regardless of brand. To be clear, you get to use your existing lock and key (if you ever use a key again). They know what they are doing. The main components are a motorized interior device that is battery powered. You remove the thumb turn of your existing deadbolt and install this in lieu. The next component is installed on the exterior on, or near, your door. It’s keypad, Bluetooth receiver , and (depending on the model you purchase) fingerprint reader. So depending on your needs, you can share codes and /or app access to lock and unlock . A WiFi competent plugs in to a standard electrical receptacle. Finally, there is an optional component with the literal name, “DoorSense”. You install this adjacent to the door with screws or double sided tape and the app helps you educate it to know when your door is open or closed. Recapping, this is a high quality, easily installed, easy-to-use product . I really love it .

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Solid construction and easy installation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the Yale - Approach - Smart Lock WiFi Retrofit Deadbolt. Unboxing, the materials used for the deadbolt is heavy and sturdy, well made. Some plastic components however the internal components are solid which is the most important part of a deadbolt. The key pad was also well made however not sure if it would hold up to daily use and fingerprint depressions long term. Initially it does seem solid. The kit comes with everything you need however this kit does not mention compatibility with existing deadbolts. I have a Schlage double cylinder deadbolt and when installing the Yale deadbolt the screws did not screw in all the way so it wasn’t flushed or secure to the door. The kit didn’t come with shorter screws so I wasn’t able to install it. Yale should provide compatibility charts to help customers confirm compatibility with existing deadbolts, or just say not compatible with double cylinder deadbolts which is what I have on all my doors including garage interior door. Overall, the construction of the deadbolt, keypad and components are very well made. Installation was a breeze if I was able to install all the way because the kit provided a QR code for video installation which was excellent and easy to follow. The kit also provide the adapters for deadbolt internal latch however it did not account for screw lengths so the unit did not sit flush. This was the only reason for giving this 3 stars because I was not going to go out and purchase another deadbolt when the one I had was already expensive. Other than this I would recommend this to others if you are looking to update your locks to a smart lock. Yale makes great solid locks and this was no different. I wanted to like it but they should provide compatibility charts.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Yale Acess

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had another yale before this. It was the one where you changed the deadbolt. I switch to this one because I could keep the old dead bolt and not have two different keys. It's so much. I also feel like the Battery Life in this one last longer and we use it way more.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad, Wi-fi

    Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a month. Upgraded from an old nest yale lock I had for ten years without one single problem. The new lock, keypad, app, and reset are complete garbage. Had problems for weeks now. No way to hard reset it without the app. The app refuses to connect, randomly locks and unlocks. And now the keypad is not lighting up. No one can enter with a code. Only the app (when it connects can unlock the door!

    No, I would not recommend this to a friend
  • Cons mentioned:
    App connectivity

    Rated 1 out of 5 stars

    Overall a bad product - Hardware and software

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used it for more than 4 months and tired of this. 1.) First failure is the finger print reader - very small and you need to remember which part of finger you scanned. 2.) No option to register more than one finger per person. 3.) You have to register every family member as a user with a separate user account - seriously? 4.) 90% of the time, finger print is rejected - imagine a cold winter day, you keep trying until you freeze out in the cold. 5.) The app is so rigid. No improvements at all in 5 months. Not much smart features like interoperability with other smart home products. 6.) The bridge loses wifi connection every now and then. 7.) The only reason I chose this over others is the trusted name “Yale” but now having second thoughts. I really want my money back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 3 out of 5 stars

    Easy to install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best instructions on how to use all the features. Does work from state to state in locking the door. Easy to install.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY LOL!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is extremely glitchy. I feel like I have to pray for the possibility of not getting locked out. The fingerprint scanner works half of the time. It will reject codes that are correct even the admin code! The app is not really helpful because sometimes the lock and the app are not communicating. It will say not available or it will show that the door is unlocked even though it is not. The green or red circle that indicates the status of the lock will go grey and the lock becomes unresponsive. This is not safe lock if you have children or you need to get into your house in hurry. I DO NOT RECOMMEND ANYONE TO BUY! I wasted my money.

    No, I would not recommend this to a friend
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