Customer Ratings & Reviews

Easy installation and perfect work easy setting excellent

He was on time, Installed and test lock and instructed us on it. He installed the app on our phones as well.

Like the lock very much. Only issue was getting connected to WiFi. After several days and a contact to Yale it is finally working correctly.

Works as expected. I line how it unlocks auto when I pull in the driveway

Very frustrated with this product. The smart home integration simply doesn’t work. Yale iPhone and Apple Watch apps work well but I’ve never been to unlock the door in Apple home and I cannot connect it to google home. The touch screen is not sensitive enough . Also very disappointing that there is no NFC option.

The metal used on the door jam and mechanics is very cheap and easily bends. The lock keeps getting stuck on the jam plate and it is impossible to adjust it.

Love the Yale lock, works with the app seamlessly. I have multiple locks at multiple locations.

[Employee of bestbuy] Setup in app is slightly complicated than my other smart home devices but it works great, had fantastic build quality and looks high quality. Door opening mechanism extremely smooth.

Perfect fit for our commericial building needs. Will be buying more for a system wide roll out of our internal doors.

Good while it lasted. Gave up after 2 months and Yale customer service team is basic at best. Cannot get a concrete ETA on the replacement for a product that is still under warranty. Evidently it’s a known issue. Have their products around the house but will consider other alternatives going forward.

The product was decent, but it malfunctioned after 15 months of use!

If you're looking for a nice looking and functional interior door lock, you could do worse than this. With somewhat easy installation and setup and dead simple functionality, this is just a nice door lock for something like a garage or closet you might want to keep the kids out of. Installation wasn't too terrible. We ran into a couple snags that stemmed from the lack of included instructions. The Yale app shows you a video during the setup process for the installation but I had to find a quick little installation instruction sheet online to help because I'm just better with printed instructions. Installation probably took an hour after needing to carve out a little bit of the door frame for the door stop and had to take everything apart when we didn't feed the wire through the right hole. Without those hiccups, I assume it would have taken closer to 20 minutes. The biggest problem with not having included instructions was not fully understanding what to do with the optional WiFi module that was included. I felt a little silly when I finally figured out what to do with it but it definitely had me thinking about it through the entire installation procedure. Setup was pretty easy. The app asks you during every step if you need some instructions to help you install that step or if it's already installed so you can skip over it. The app did a good job just walking you through the whole process, even if some of the steps felt a little strange (like the "registration" of the WiFi module?). Either way, once the lock is set up, there aren't a ton of settings (this is just a door lock) but it has all the ones you'll likely want. Auto-unlock can unlock the door for you when you're nearby. Auto-lock if you want the door to lock itself. You can assign different users with different keypad codes. The codes can be 4-8 digits so it's not just a simple 4 digit code. Also, with the WiFi module, you get a sensor for detecting when the door is open or closed so the app can tell you if the door is closed as well as locked. There's also a log that shows you every instance of the door locking or unlocking as well as whenever the door is opened or closed. All the information you could want. On top of all that, it automatically linked to HomeKit during the setup process so it's accessible in iOS Home. So if you're looking for a lock that you don't need to carry a key around for inside your house, this could be a good fit for you. It's easy enough to install. Easy to setup. Functions without any hassle. I like it.

The Yale Assure Lever in Black Suede is a Wi-Fi connected touchscreen smart keypad door lock with a handle, designed to replace the existing lever or knob on doors with a single hole (no deadbolt), making it straightforward to install on standard doors. Key features include remote locking, hands-free access, voice command functionality, and a backup key for added security. However, installation can be tricky if your door has both a door handle hole and a deadbolt hole. Physically installing the lock is comparable to other smart locks, but connecting it to the Yale Home/Access app can be challenging. The app may struggle to find the lock even after registering the Wi-Fi smart module using the 7+gear method. If you have August smart locks, using the August app for initial setup might be smoother since the Wi-Fi + Bluetooth module functions similarly to an August module. Despite these setup issues, the lock works well once connected. The Auto-unlock feature can be finicky, but HomeKit compatibility works flawlessly after scanning the code on the module kit. Since we had August smart locks, we used the August app to keep all our locks in one place. The app itself works seamlessly, providing quick and responsive controls. Integration with smart assistant and homekit is particularly impressive, allowing for hands-free operation with fast, delay-free responses. Managing access codes and monitoring door status through the app is straightforward, enhancing the overall user experience. Security features are robust and highly customizable. You can assign unique 4-8 digit codes to each family member, allowing you to monitor who enters and exits your home. Guest access can be scheduled, such as granting the housekeeper access every Wednesday from 9-11 am. Privacy Mode allows you to lock everyone out until you manually disable it, offering an additional layer of security. Adding and removing users is straightforward, with each person having their own contact information and code. While Yale products are on the expensive side, they offer excellent value for money considering their advanced features and reliability. Overall, the Yale Assure Lever is an excellent choice for enhancing the security and convenience of your home. The ease of use, robust security features, and reliable connectivity make it a worthwhile investment. Despite some setup challenges, the performance and functionality of this smart lock are impressive, providing peace of mind and added security for your home, especially when traveling.

The Yale Assure Smart Lock Lever provides a great way to secure an inside door with smart WiFi control and multiple keyless entry methods. Personally I do not even carry physical keys anymore to get in my house from the main entrance or the garage so I’m a big fan of these smart locks. This Yale lever lock should only be used for inside doors because there is no dead bolt and the keypad can block off any existing door holes where a deadbolt would’ve been. My garage door had a press combo lock where the dead bolt hole is, and I had to actually seal and repair the hole for this Yale lock. Easy enough with Great Stuff foam, some joint compound and paint. The lever is easily adjusted for left or right inswinging doors and installation is simple, just thread the numpad pub cable through your door hole, plug it into the battery pcb and secure with he provided hardware. Install the 4 AA batteries and the lock will be ready to pair. Pairing using the Yale Access app was straightforward on my iPhone which walks you through BT and then WiFi connection. You can then share unlock codes, remote lock and unlock and set lock and unlock routines. I took a star off because I’ve really become used to fingerprint unlocking, near-field unlocking and automatic lock/unlock schedules. This Yale lock definitely doesn’t support the first two and I was unable to figure out how to set the door to unlock during the day and then lock at night. I could set active hours on guest codes and also auto lock after a set amount of time but didn’t see how to Auto Unlock during daytime hours. I really enjoyed these features on my other locks especially since I often have my hands full when entering a door. Not a dealbreaker and maybe something Yale can add later via app or firmware update. So this is a nice lock that looks great but it isn’t quite perfect and lacks some features that competitors offer. Another concern I have is battery life. My other smart lock used to eat batteries every 2 months until I got a replacement board and now it only needs replacement every 6-8 months. I hope this Yale lock is similarly efficient on battery use so I will provide an update once I know how long the battery lasts.

The Yale - Assure Lock - Smart Lock Wi-Fi Lever with Touchscreen Keypad and Key Access is a high-quality smart lock that works great if you have a room that you want to better secure and the door to your room does not use a deadbolt. I have a home office that I use to work from home and I have a lot of sensitive information in there that needs to be kept safe. This Yale Assure Lock was the perfect solution for me since the door to my home office does not have a deadbolt. I needed some sort of locking handle to better secure the room and the Yale Assure Lock provides this and so much more. Installation was very easy and straightforward since I use a standard door. If you aren’t sure whether or not your door is a “standard” door, included in the packaging is a convenient “Check Your Door Guide” which will help you confirm if your door is compatible. If you have a brand new door that does not yet have the hole cut out for the handle, a “New Door Marking Template” is also included. After following the well-written step-by-step instructions for installing the device to your door, the next step was to activate the smart features which was easily done via the Yale Access app. One of the things I really like about the app and the smart features the Yale – Assure Lock offers is the key-free entry. Once properly setup, the lever will unlock automatically when you approach the door and will even relock once the door is closed. This is an awesome feature since I go in and out of my office pretty often and it would be annoying if I had to constantly use the keypad, key, or app to manually unlock the door every time I need to re-enter my office. Speaking of keypads and keys, it should be noted that the Yale – Assure Lock does come with a backlit keypad which opens up so many more features such as the ability to assign individual codes to others if you want to give additional people access and you can even set a schedule for when certain codes will allow access. All electronic features are powered by 4 AA batteries although you do also have the option of using a 9V battery to power the keypad if the AA batteries you are using die before you can replace them. This is a nice backup addition although it should be noted that you do have one other backup method for entry and that is by standard key that also comes with the unit. Overall, the Yale - Assure Lock - Smart Lock Wi-Fi Lever with Touchscreen Keypad and Key Access is a high-end, high-quality smart lock with tons of great features and I highly recommend it!

Terrible device. Does not connect and always gives errors. The first Yale Lock works perfectly, this module sadly hasn't been a product I'd recommend!!

Installation: 1. Complexity: Installing the lock was more challenging than anticipated. The instructions were overly technical, lacking in clarity, and did not account for common issues like door misalignment. 2. Tool Requirement: The installation required specialized tools beyond the standard screwdriver, which was inconvenient and added unexpected costs. 3. Fit Issues: The lock did not fit well into the existing door cutout, necessitating modifications that were not straightforward. This made the installation process longer and more frustrating. Design and Build Quality: 1. Aesthetic Disappointment: While marketed as sleek and modern, the lock's actual appearance was underwhelming. The touchscreen keypad felt cheaply made and did not blend well with the door's aesthetics. 2. Build Fragility: Despite initial impressions of durability, the lock's construction felt flimsy upon closer inspection. Components like the lever and keypad showed signs of wear after only a few weeks of use. Functionality: 1. Keypad Malfunction: The touchscreen keypad frequently malfunctioned, especially in humid or cold weather conditions. This made entering access codes unreliable and frustrating. 2. Unreliable Connectivity: Despite claims of stable Wi-Fi connectivity, the lock often disconnected from the app, rendering remote access unreliable. This issue persisted even after troubleshooting with customer support. 3. Battery Drain: The lock's battery life was disappointingly short, requiring frequent replacements. Low battery alerts were inconsistent, leading to unexpected lockouts. User Experience: 1. Confusing Interface: Operating the lock via the app was cumbersome and unintuitive. Basic functions like adding or deleting user codes were buried in complex menus, making everyday use unnecessarily complicated. 2. Security Concerns: The lock's encryption standards were not clearly documented, raising concerns about data security. Limited updates from the manufacturer regarding security patches further exacerbated these worries. Issues and Considerations: 1. High Price, Low Value: Despite its high price point, the lock failed to deliver on promised features and quality. Comparable smart locks offered better reliability and functionality at a lower cost. 2. Customer Support: Dealing with customer support for troubleshooting was a frustrating experience. Response times were slow, and solutions offered were often generic and ineffective. Conclusion: In conclusion, the Yale Assure Lock - Smart Lock Wi-Fi Lever with Touchscreen Keypad fell short of expectations in multiple aspects. From challenging installation and disappointing build quality to unreliable functionality and poor customer support, the lock proved to be a regrettable investment. Potential buyers should consider alternative smart locks that offer better value and reliability for their home security needs.

Product had a manufacturing defect. Could not assemble.

The Yale - Assure Lock - Smart Lock Wi-Fi Lever with Touchscreen door lock offers alternative access without the needs for have a key in a world where everything is keyless and remote access. The touchpad allows you to enter specific codes for the primary users and secondary codes for one-time or less frequent access. This interior-only smart-lock offers remote access via connected Wi-Fi to review access data and to allow access when offsite or away. I found this item to be a nice addition to our garage door entry to our house. Our garage is enclosed and not accessible to the elements making this a perfect door lock for those we need to allow access to our home when we travel. The multiple code access is a great feature as we have several family members who may need access from time to time and it allows us to pull data on who has accessed the house if there is a question. PROS - Yale brand and quality - Great color options that matches your needs and unique style needs - Multi-code access - Wireless connectivity - Keyed or combo access CONS - Not designed for exterior use, not weatherproof

I recently installed the Yale Assure Lock 2 in my home office, and I couldn’t be happier. Here’s why: Sleek Design: The black suede finish adds a touch of elegance to my office door. It seamlessly blends with my home’s aesthetic, making it a stylish addition. Easy Installation: Even if you weren't handy, like I am, the installation process was straightforward. The step-by-step instructions were clear, and I had it up and running in no time. Keyless Convenience: Say goodbye to fumbling for keys! The touchscreen keypad allows me to enter my office effortlessly. Plus, I can create unique PIN codes for family members and guests. Wi-Fi Connectivity: The built-in Wi-Fi lets me control the lock remotely using the Yale Access App. Whether I’m at work or on vacation, I can lock or unlock the door with a tap on my phone. Guest Access: I love that I can share access with trusted guests. Whether it’s a friend stopping by to reboot a server, or to grab a document off of my desk, I can grant temporary access without sharing physical keys. Auto-Unlock: As I approach my door, the lock senses my phone and unlocks automatically. It’s like magic! No more juggling boxes while searching for keys. Security Features: The lock keeps track of who comes and goes, providing peace of mind. If the door is left ajar, I receive an alert on my phone. In summary, the Yale Assure Lock 2 combines style, convenience, and security. It’s a smart investment for any homeowner.