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Customer reviews

Rating 4.5 out of 5 stars with 92 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the Smart Lock with Matter for its ease of installation and overall performance. Users appreciate its reliable connectivity and responsive keypad. Many are also satisfied with the lock's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 92 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Exactly what you want!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already being deep into the Google home system this lock fits in beautifully. With matter we've had no connection issues, and the response of notifications is near instant, even with brick walls that sometimes block signals. Past all that you get your expected smart lock faire, multiple codes, auto-lock, and a pretty clean aesthetic. If you're in the google ecosystem and have matter through your house, and don't want fingerprint, this lock is ideal (if you do want fingerprint , the other Yale lock might be a better choice)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Google Home option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a very old Yale x Nest lock that started failing. It seems to be an overall improvement, but I had some issues getting Matter setup. One of the fine points is that you need to enable ipv6 on your router. I have not setup Door Sense yet. That feature may be less than I had hoped with Matter.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Installation ease

    Rated 4 out of 5 stars

    Easy install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to install, great battery life. My only issue was it kept jamming despite using the provided strike plate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice improvement over the previous gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice improvement over the previous one. Although more plastic than metal (I guess that's why it's cheaper) but the setup was a breeze and seems solid enough. The opening and closing system seems to be more noisy but does the job and reports the status on the app more frequently. So far, if you are coming from the old one (which was starting to give me trouble triggering the alarm of being hijacked for weird reasons) , this one has been acting great and I like more the buttons on this.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Front door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install but I find it a little challenging pairing it into the phone app. It doesn’t work remotely unless it is set up in the google home app.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock works amazing. Fit my door just right. Had no problem's connecting. Love that i can lock and unlock from my phone

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's much smoother than the August lock, and the installation process very simple

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this lock for several months and it has been solid as a rock. I love the ability to check that your door is locked from anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Solid Lock easy install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Aesthetically pleasing, providing added security without a commercial feel. Online app is great for remote open and close as well as confirming lock status. 2 colors available.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like looks cool and works great, but I didn’t know you need a google hub to add it to your google home app

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. I like the Google interface. Seni easy to install. Bought it at the Best Buy store - it was easy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. One thing to keep in mind is to make sure you have a Thread server device (Google Nest Hub/etc) or else you cant even set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ​It was the only one that truly fit my door's specifications. The back section is, fortunately, much smaller than all the other alternatives I examined. It works as a charm, performing its function flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks so much better than the previous generation which got moved to the garage. Sleek and slim, blends in with the door better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previously owned a model with a touch screen, but unfortunately, it cracked after being exposed to direct sunlight for an extended period. In contrast, this new model features physical buttons, which makes it much more durable and resistant to the effects of sun exposure.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Forgetting no longer an issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need for a key. Ok to forget the key on the kitchen counter. Just enter your passcode And voila the door is unlocked

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Yale is trustworthy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to match my door color and it matches perfectly! The lock is tight and very easy to function. Only a couple weeks in, but no complaints yet!

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Install. Love the notices I get on app. Easy to add profiles.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not bad. But i dont like to give 5 stars coz i could not control with app when i go out. It needs to be connected via Bluetooth i think. And also alexa could not control even though it is supported. Using more money can get a another one but reviewers says that battery will be the problem also (no longer). So i choose this one. Anyway, if you dont mind the above problems ot is still fine and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. You can control from your phone and lock and unlock with just a push of a button. I would totally recommend if you want a secure lock.

    I would recommend this to a friend
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