Customer Ratings & Reviews

While this is a nice sofa in concept, don't expect it to arrive in new condition. Unfortunately, a good product is ruined by a subpar shipping and delivery process. In short, the sofa is shipped almost completely unprotected by BestBuy. The majority of the frame is completely exposed, and even the thin paper covering the legs and arms does little to protect against scratches, gouges, and dings that inevitably will happen when the sofa frame bounces around in the back of a box truck. My local BestBuy's delivery team has been very understanding through multiple exchange attempts, but I still don't have a resolution in sight 3 months later. It's a real shame as the two sofas I ordered) are otherwise very comfortable.