Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Bronze

Q: QuestionIf i order the phone from bestbuy before 9/20 do i get the $150 Samsung credit? or is this over? And will the Unlocked Note 20 ultra work with U.S Cellular?

Asked 2 years ago by danny.

• A:Answer Yes, Unlocked Note 20 Ultra will work with US Cellular as long as its this model #: SM-N986UZNAXAA.... you should really get it from US Cellular or maybe Samsung.com I bought two of these phone unlocked mystic bronze from Best Buy on 08/21/20 and it has been dud for me and Best Buy is not honoring the returns for me and I am Best Buy Elite Plus member and Best Buy will charge restocking fee as well. I will explain below why I want to return these phones.. Well, $150 Samsung Credit is over with but if you buy this phone from Samsung.com, they are giving away free Wireless Duo Charger with it. I would recommend buy it from Samsung.com because they will take return and replace if anything happens to the phone with no restocking fees.. I am avid Note series users ever since (2011) they been in the market. But this new NOTE 20 Ultra is a dud for me. It's been 3 days I got this phone and let me tell you it has been draining battery in like 5-6 hours and its getting super hot.. so hot that it making me uncomfortable while holding.. and I am only using at 60hz with all the bloatware disable/uninstall.. Best Buy won't take a return because apparently their employee said that it will be another Note 7 fire disaster back in 2016.. it will be another Note 7 nightmare.. this new phone of mine is getting ridiculously hot and battery just keep dying and Samsung won't help unless i bought it from them... I humbly apologize for a very long message but you can see my frustration with Best Buy and Samsung about these phones i bought only 3 days ago..

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  Answered 2 years ago by SikhAmerican

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Q: QuestionDoes the Samsung Note 20 Ultra support dual SIM (in the US) or not? There seems to a lot of conflicting information circulating about a potential Hybrid SIM slot on the Ultra. https://www.androidcentral.com/does-samsung-galaxy-note-20-support-dual-sim

Asked 2 years ago by Carl.

• A:Answer It will shaft you buying a US verion. I am out $1300 on a paper weight. Chat with a person 8:46 AM I will be connecting you to a Samsung Care Pro who can help. 8:46 AM Before I connect you with a person, can you please share your first and last name? 8:46 AM Jeff Teel 8:46 AM Please provide your email address so we can follow-up with you in case we get disconnected. 8:46 AM JeffTeel@Holley.com 8:46 AM So that I can connect you to the right person, please select the type of product you need help with. 8:46 AM Mobile 8:47 AM Other 8:47 AM Phones 8:47 AM I will be connecting you to a Samsung expert who can help. Samsung experts are a group of our most knowledgeable users. You are connected with expert Angela P. Angela P., SAMSUNG Expert, 100% Helpful 8:47 AM Hi, My name is Angela, I'm a Samsung Expert and a fellow customer like you. As an independent contractor, I'm here to help you. Please give me a quick moment to review your question and I'll be right with you. 8:47 AM Can you please elaborate your concern? 8:51 AM Hi Angela. I purchased a Note 20 Ultra two days ago. When I finally got done setting most of it up the way I wanted, I noticed the sim tray had both the Sim and SD slot. However the portion that should be recessed to house a secondary sim was not. I cannot find a tray replacement because of how new the phone is. 8:51 AM Where did you buy this? 8:52 AM Best Buy in Bowling Green KY 8:52 AM I understand. Can we have your phone checked by a repair center? Is it an unlocked phone? 8:53 AM It is an unlocked phone. I dont think theres any reason to take it to a repair center. Nothing is damaged, just cannot use a second sim because the tray is not correct. 8:54 AM I would be happy to send photos 8:54 AM Okay, here ;https://imgur.com/upload 8:59 AM Okay. I added two images so you can the secondary Sim Cutout is not present 9:00 AM https://imgur.com/a/JmhSJkd 9:01 AM Saw it. 9:01 AM Yes, please file a warranty claim so that this can be resolved soon. 9:04 AM I dont know how to do that. Can I just buy another tray? I just bought the phone and I do not want to be without a phone just because the tray has an issue. Its cheap plastic. Couldnt cost more than a penny to produce. 9:05 AM Sorry, no sim card tray is available. Samsung doesnt sell that. 9:05 AM To file a warranty claim for your device, follow the steps below: Step-1 Click the link below to first register your product for repair and replacement. (Check warranty below) https://www.samsung.com/us/support/warranty/ Step-2 Send a service ticket by email completing the required credentials in the link below https://cybersvc2.samsungcsportal.com/us/main (If the page doesn't work, just go to the top of the page and access support and then request service at the link https://samsung.com/us/support/warranty) Step 3 For technical assistance, you can visit the Samsung service center at a nearby location to repair and replace your device * Use locator- https://www.samsung.com/us/support/service/locations Step 4 If you can't find the Samsung service center at your location, please visit Samsung experience store as best-buy to repair or replace your device https://www.bestbuy.com/site/store-locator/96701 Step 5 Even if your problem persists and you want technical assistance, you can visit the Ubreakifix service center here https://www.ubreakifix.com/locations Find warranty information for all your Samsung products here. Use the product selector to obtain general warranty terms, or select your model to view and print your warranty statement. Step 6 You can send it for repair through Samsung: http://www.samsung.com/us/support/service/request Use our intuitive store locator to find a repair location near you! 9:05 AM You can always do a walk-in 9:08 AM can you not simply send a replacement then? It was a brand new phone that shipped out incorrect. That should not require a repair claim. Just a simple fix. 9:09 AM Sorry, but that is the samsung SOP. I cannot bypass this, hope you understand 9:11 AM Can I speak to someone directly at Samsung? 9:12 AM I understand your situation, but working from a manufactures stand point, this is a simple fix that could help their company in the long run. 9:13 AM I would be happy to provide batch data, so they can check their lot numbers and look for anymore reoccurring pop ups of incorrect trays 9:13 AM Okay please hold on The Samsung expert routed the conversation to a Samsung Care Pro. 9:13 AM I will be connecting you to a Samsung Care Pro who can help. 9:14 AM Thank you Angela 9:14 AM Could you try to rephrase the question? Using different words can sometimes help. 9:40 AM I purchased a Note 20 Ultra two days ago. When I finally got done setting most of it up the way I wanted, I noticed the sim tray had both the Sim and SD slot. However the portion that should be recessed to house a secondary sim was not. I cannot find a tray replacement because of how new the phone is. 9:40 AM Sorry still not sure that I can help, let me connect you to one of our team members to help you out. 9:40 AM Chat with a person 9:40 AM I will be connecting you to a Samsung Care Pro who can help. You are connected with Sagar Kol from Samsung Care. Sagar Kol, SAMSUNG Care Pro 9:41 AM Hi, Welcome to Samsung Support. My name is Sagar. I'll be your Samsung Pro today. 9:41 AM Pleasure. Are you able to see the rest of the messages between Angela and I? 9:42 AM Yes, are you referring to the dual sim tray? 9:42 AM That is correct 9:42 AM Thanks for the confirmation. 9:42 AM Jeff , the US version phone comes with only one sim option. 9:43 AM The dual sim facility is not available for the US version phones. 9:43 AM Really? Thats not what I was told upon purchase. 9:44 AM Or else I would have bought and Korean version online and waited a week before deactivating my other. 9:44 AM Jeff, We'd like to see you happy and always willing to share the best option with you. 9:45 AM The US version phones are single sim phones. 9:46 AM I just paid $1300 for the phone. I would like to think that what I paid for is going to serve one of the major functioning factors for that purchase. 9:46 AM What are my options? 9:47 AM You can check for the return option with the place of purchase if you want to use the dual sim phone. 9:49 AM Its now a 2 day old open box item. It will also cost me a $restocking fee. Was told that at purchase. I do not want to pay more money for something that I just dropped $1300 on. 9:50 AM It's never our intention to provide the inconvenience to the customers. We always strive to create a positive customer experience. However, the dual sim phones are not available on the Samsung US website. 9:52 AM Everywhere that I read about the phone, nowhere did it state US versions would not be dual sim. I was instructed by an approved dealer that the phone was dual sim. Now you are informing me it is not. Both my carriers are capable and the phone doesn't support as advertised? Again, I would have gladly ordered a phone online that wasnt US if that were the case. 9:52 AM Is there another solution? 9:52 AM Is there a firmware flash? 9:52 AM A simple bios update and a new tray. 9:53 AM You can check on the official Samsung website. The dual sim phones are not available. You can check for the eSim facility by contacting the carrier. 9:55 AM So the answer you are giving me is all the advertisement on the phone for dual sim functionality is currently false as the website itself says that it isn't available? 9:56 AM Yes, the dual sim phones are not available on the official Samsung US website. 9:57 AM The advertisements you have seen might be for the Non-US version phones. 9:58 AM So there is no solution to my problem? You were saying to take it back as a brandade to the fact you cant help my issue. 9:58 AM So are non US versions dual sim? 9:59 AM I would have been happy to help you but the option for the dual sim is not available. However, you can check for the non-US version phones for the dual Sim compatibility. 10:01 AM Is it possible to swap Samsung directly to replace for a correct version of the phone? 10:01 AM It is literally 2 days old. 10:01 AM You need to check the available options with the place of purchase. 10:03 AM Thank you for trying to assist me. 10:03 AM You're welcome. 10:04 AM One last question, Do you have a customer review section you can link up? 10:05 AM You can provide us with the feedback when the chat ends. 10:07 AM Thank you. I would like to feedback everywhere possible. I will also be seeking out every form of social media as well as reaching out to friends to help me spread the word about the support I have received. 10:09 AM I really apologize for the inconvenience caused to you. I would have been happy to help if there was any option available. 10:11 AM I get it. You have a dealer supply chain for a reason. Its unfortunate they do not have to know the product they sell. Its more unfortunate that the end user consumer gets stuck with a $1300 dollar piece of (equipment) that does not even serve one of the single functions for buying the phone. That isnt your fault.

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  Answered 2 years ago by Dontgetsuckered

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Q: QuestionAre you also offering the 150 credit that Samsung does if we order from Samsung?

Asked 2 years ago by Pepe.

• A:Answer Looks like upon receiving your phone, you register your Note 20 IMEI in the Samsung Shop app and upload your Best Buy receipt info by a certain date to get the $150 Samsung credit (for the Note 20 Ultra, $100 for the Note 20). The process is outlined in the terms and conditions of the preorder ad listed on the Bestbuy.com homepage.

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  Answered 2 years ago by Kris

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Q: QuestionDoes this have the blinking light on front of phone to let you know of notifications? Is there a jack for wired headphones? Can you talk AND use internet at same time WITHOUT wi-fi?

Asked 2 years ago by SamsClubSandwich.

• A:Answer no blinking light for notifications just a icon in top left corner ,there is no head phone jack but you can buy usb type c to 3.5 mm adapter that plugs into charging port for the use of wired head phones and the answer to the last question i just tried it yes you can use internet while on phone with no wifi connection

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  Answered 2 years ago by mikeVerified Purchase

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Q: QuestionWhat if i do a trade and i want to transfer all the data first from the old phone that i want to trade to the new note ?

Asked 2 years ago by Deuris26.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic White

• A:Answer If your store is open, one of the Best Buy reps will set up both phones and transfer any needed data for you at no charge.

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  Answered 2 years ago by Admin408

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Q: QuestionDid they remove the Bixby button?

Asked 2 years ago by boris.

• A:Answer Yes, the Bixby key is removed and now integrated with the power button.

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  Answered 2 years ago by Rydah

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Q: QuestionWhat is the maximum removable memory and the type?

Asked 2 years ago by Printer.

• A:Answer Shown in the the overview and specs tabs. Expandable Memory Generous storage out of the box that can expand up to 1TB with microSD card, sold separately

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  Answered 2 years ago by Mank

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Q: Questionwould the note 20 ultra box sealed, plastic wrap, and unopen if i order pickup at a best buy store?

Asked 2 years ago by nightcap.

• A:Answer That would depend on whether you ordered service with the phone purchase. Mine was picked up from a BB store as an unlocked, activate later option (no SIM card installed): the box was not shrink wrapped but did have two seal disks that I needed to cut to open the box. If you received carrier service at the time of pick up, the phone would have had to be opened to install the SIM card and activate the device.

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  Answered 2 years ago by Pauly1

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