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Safety Precautions for In-Home Consultations

Safety is our top priority when we visit your home.

Nothing is more important to us than the safety of our customers and employees. Guidance from state and federal health authorities helps us establish safety protocols for those entering your home for a consultation or installation. Below are the steps we’ll be taking before and during your in-home consultation with your Home Expert.

Before your in-home consultation.

We'll call you before we visit.

Before your Home Expert comes to your home, we'll call you at least 24 hours in advance. During this pre-call, we will confirm the appointment, set expectations and discuss the following safety precautions:

  1. Confirm that you are not ill with flu-like symptoms or in quarantine from possible exposure to COVID-19.
  2. Discuss the safety precautions we'll be taking during your in-home service.
  3. Confirm that you'd like to proceed with your consultation.

If you're ill or quarantined, or if you don't want to continue with the appointment, we can either reschedule or connect virtually.

How we prepare before your visit.

  • Before reporting for work, we perform an online self-health check.
  • We wear clean clothes for each workday.
  • We restock our vehicles with masks, gloves, disinfectant wipes and spray, shoe covers and more.
  • We clean and disinfect our mobile devices and all tools and supplies.

During your in-home consultation.

We've created a detailed plan for keeping everyone safe during our visit to your home. Here's what to expect:

How we keep things safe during the work.

  • We'll keep a 6-foot distance from you as we enter (and for the remainder of our visit), adhering to social distancing requirements.
  • We'll clean and disinfect all surfaces that we touch. We'll also follow manufacturer guidelines and use the correct material to safely clean your product.
  • We'll verbally direct you to links/apps on your mobile device, so you can follow along with product/design examples we have in mind.