Safety Precautions for In-Home Consultations
Safety is our top priority when we visit your home.
Nothing is more important to us than the safety of our customers and employees. Guidance from state and federal health authorities helps us establish safety protocols for those entering your home for a consultation or installation. Below are the steps we’ll be taking before and during your in-home consultation with your Home Expert.
Before your in-home consultation.
We'll call you before we visit.
Before your Home Expert comes to your home, we'll call you at least 24 hours in advance. During this pre-call, we will confirm the appointment, set expectations and discuss the following safety precautions:
If you're ill or quarantined, or if you don't want to continue with the appointment, we can either reschedule or connect virtually.
How we prepare before your visit.
During your in-home consultation.
We've created a detailed plan for keeping everyone safe during our visit to your home. Here's what to expect:
How we keep things safe during the work.
- We'll keep a 6-foot distance from you as we enter (and for the remainder of our visit), adhering to social distancing requirements.
- We'll clean and disinfect all surfaces that we touch. We'll also follow manufacturer guidelines and use the correct material to safely clean your product.
- We'll verbally direct you to links/apps on your mobile device, so you can follow along with product/design examples we have in mind.