Sony - PlayStation 5 Slim Console Digital Edition – 30th Anniversary Limited Edition Bundle - Gray

Unfortunately for me, the packager who handled my item didn’t do a very good job in securing my game system. The box wS very large and the pillow packing were popped when arrived. The shipping box was very large and had signs of crushing from handling in transit. The item console box was damaged on the top corner, crushed from loosely packed in shipping box. Additionally the console’s box had tears. There were also scratching and wear from sliding around in the shipping box. I don’t plan on opening this item, it is going into my collection. I am disappointed with condition of the package.

I purchased this 30th Anniversary PS5 from Best Buy Store # 338 and received it by mail. It shipped fast and the box was packed very well when opening. First of all this console is a beauty. Harkens back to the 1st PlayStation generation being gray. This PS5 came with everything I needed, except the disc drive which I purchased separately from Best Buy and not from scalpers. In the box was the system the vertical stand the charging cable and a dual sense PS5 controller.My system was easy to set-up because I did have a PlayStation account and then I was able to download my games without any issues.This PS5 does put out 4K video to a compatible high definition television with 120 Hz refresh rate, and my set up is on an LG OLED TV, which Best Buy has many to choose from. I have C3 65” and G2 77”. I’d HIGHLY recommend the Best Buy Total protection plan as it covers all your purchases including video game consoles. If anything goes wrong that can’t be resolved, Besy buy covers it for 24 months and will make it right!

Best Buy and UPS are scamming people. I woke up at Midnight on OCT 10th to purchase this. I kept refreshing the page until 10am. I scored one! So I thought...I got a notification on Nov. 21 the item was shipped out. But this seemed to just be the label creation as it did not have an estimated delivery date. So, I requested the packaged be delivered to a UPS store by my house to avoid any "lost" packages in case I was not at home. (Mind you, upon purchasing they did not give me an option to pick up at a local Best Buy store.) A few days went by, still no delivery or update. Then UPS says they have the package and it will be delivered...still no date but that it will be updated as soon as they have one. I wait and wait. THEN it says "delayed". There's no way. I've had other packages from UPS/Amazon delivered in that time; so, why is there a delay. Long story short, I've spoken to probably 20 people between UPS and Best buy. They have NO idea where it is even though UPS said Best buy asked for "return to sender" and that "I (the customer) said it was lost, so they canceled and refunded" none of which was true. I asked if the package could be replaced or that I could instead pick up at a Best Buy location since the delivery seemed to be problematic. (I live in a house btw, no issues with delivering to my address. Ever...unless someone is trying to steal). I patiently awaited the packaged I purchased with my BEST BUY CREDIT CARD and as told "too bad, reorder (the limited edition console that you are allowing bots/resellers to take from good customers)" wasn't even given a gift card, was barely even apologized to except to say sorry that there was NOTHING else they could do in this matter (I give them options...they just didn't want to do them). So, don't buy from here. Go somewhere else. This was a shady experience and my Christmas has been ruined. I will be filing a police report for UPS in case someone stole the package and have already escalated my investigation with Best Buy because clearly they don't care about long time customers or account holders. Meanwhile, resellers are buying in bulk and selling for $700+. It is disgusting when every time there is a "restock" it sells out in seconds. Better business bureau, here I come!