Specifications
Noise Cancelling (Active)YesSound ModeStereoConnection TypeWirelessWireless ConnectivityBluetooth, NFCTrue WirelessNoMaximum Wireless Range30 feet
Key Specs
Noise Cancelling (Active)YesSound ModeStereoConnection TypeWirelessWireless ConnectivityBluetooth, NFCTrue WirelessNoMaximum Wireless Range30 feetWater ResistantNoBuilt-In MicrophoneYesCarrying CaseYesMicrophone FeaturesNoise cancellingHeadphone FitOver-the-EarAdjustable HeadbandYesBattery Life30 hoursBattery Charge Time3 hoursWorks WithAmazon Alexa, Google Assistant, SiriVoice Assistant Built-inAmazon Alexa, Google Assistant
General
Product NameWH1000XM4 Wireless Noise-Cancelling Over-the-Ear HeadphonesBrandSonyModel NumberWH1000XM4/BColorBlackColor CategoryBlack
Audio
Noise Cancelling (Active)YesSound IsolatingYesEnvironmental Noise ControlYesMinimum Frequency Response4 hertzMaximum Frequency Response40 kilohertzIntegrated AmplifierNoVolume Limiting FunctionNoSound ModeStereoDriver Size40 millimeters
Connectivity
Connection TypeWirelessWireless ConnectivityBluetooth, NFCTrue WirelessNoBluetooth Version5.0Maximum Wireless Range30 feetNumber Of Devices Connectable Simultaneously2
Features
Water ResistantNoWaterproofNoBuilt-In MicrophoneYesCarrying CaseYesMicrophone FeaturesNoise cancellingControlsVolume, Track selection, Voice assistant, CallBody Metrics MeasuredNot ApplicableBone Conducting TechnologyNoLighting TypeNoneMaximum Talk Time30 hoursStand-By Time8 daysHigh Resolution AudioYes
Design
Headphone FitOver-the-EarAdjustable HeadbandYesFoldable DesignYes
Power
RechargeableYesBattery Life30 hoursBattery Charge Time3 hoursCharging Accessory IncludedCableCharging Interface(s)USB-C
Compatibility
Works WithAmazon Alexa, Google Assistant, SiriVoice Assistant Built-inAmazon Alexa, Google Assistant
Dimension
Product Height9.94 inchesProduct Width3.03 inchesProduct Depth7.27 inchesProduct Weight0.56 pounds
Warranty
Manufacturer's Warranty - Parts1 yearManufacturer's Warranty - Labor90 Days
Other
UPC027242919419
Sony's intelligent noise-cancelling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat.
Active Noise Cancelation
Noise-canceling with Dual Noise Sensor technology
Battery Life
Up to 30-hour battery life with quick charging (10-minute charge for 5 hours of playback)
Premium Sound
Premium sound quality by DSEE Extreme technology
Touch Controls
Touch sensor controls to pause, play, skip tracks, control volume, activate your voice assistant, and answer phone calls
Speak-To-Chat
As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation.
Multipoint Bluetooth connection
For total convenience, the WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time.
Adaptive Sound Control
Smart function that automatically detects what you’re up to – for example, walking, waiting, or traveling – then adjusts ambient sound settings to best suit the situation.
Clear hands-free calling
Superior call quality with precise voice pick up combines five built-in microphones with advanced audio signal for clear calls
Wearing Detection
A proximity sensor in the earcups can detect whether or not you’re wearing your headphones, pausing your content when you remove your headphones from your head and resuming playback when you put them back on.
Comfort
Updated design relieves pressure for long-lasting comfort
Edge-AI
Co-developed with Sony Music Studios Tokyo, DSEE Extreme (Digital Sound Enhancement Engine) upscales compressed digital music files in real time.
What's Included
Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Carrying case
USB-C charging cable
Audio cable for wired connection
In-flight adapter
Manuals & Guides
User Manual
Search
- A: AnswerA few differences. 1.) Speak to Chat feature. When you talk, the headphones will automatically pause the music, so you can chat without touching any controls. 2.) They have improved the noise cancelling especially at high frequencies like human voices, great for office. 3.) 5 Microphones for better call quality. 4.) Slightly larger and deeper ear pads. 5.) Multipoint connection support. Can now connect to 2 devices at same time 6.) Bluetooth 5.0 support.
Answered by GadgetMan
- A: AnswerConsidering that the included charging cord is only 8 inches long, I suspect you cannot use them while listening to them. I went and got a longer cord and my suspicions were correct, they will not turn on when plugged into a charger. Ten minutes on a charger gives you five hours of listening time, so I don't think it is too much of an issue for most people.
Answered by pillboy
Q: QuestionHow long will they ship it?Because i am very excited to have this headphones(11 answers)
A: AnswerOrdered mine on August 6, 2020. Was told they would ship about a week later (August 14). Then I get an alert from Best Buy saying that the shipping was delayed. It says that if they can't ship it by Friday August 21, then I will be refunded! Funny how on their website they are still trapping people into buying these with the promise they will ship in 2 business days only to have their order delayed. Bait and switch! I have now ordered a pair from Target and will take the ones from Best Buy back as soon as they arrive. Why advertise that they would get here so fast when all you're going to do is delay everyone's order? So DO NOT expect these to ship to you fast. Better to try your luck with another retailer like Target or Amazon. The ones I got from Target will be here by Friday (August 21).Answered by Gamer
Q: QuestionWill I be able to use these for PS4 gaming and be able to talk to people in a party chat(4 answers)
A: AnswerI tested this just now with my XM4. They do NOT work with the PS4 via bluetooth. You'll get an error message saying "Bluetooth audio devices are not supported on the PS4" You can use them wired when connected to your DualShock 4 controller using the speaker cable but the microphone will NOT work. Only game audio.Answered by Anonymous
- A: AnswerYeah, I am also having this issue. I am planning to exchange mine for another pair. I had the XM3s for 2 years and never had this issue (people report that this issue was also present with the XM3s), so I'm hoping it's bad luck with this pair.
Answered by Anonymouse
- A: AnswerI had the same issue with QC35 (none Bluetooth). Never did with QC35 2’s. I will say this the leatherette of fue Sony’s doesn’t seem as high quality as the leatherette of fue Bose 700’s. It just feels more plastic Iike, and it attracts oils from the face quite easily. As for durability, it’s early to tell, but I’ve never heard about Sony’s fraying (not with the M3’s). Stands to reason this is the same for rue M4’s.
Answered by elmeromero89
- A: AnswerNo, they are not sweat resistant. Sony does NOT cover damage caused by perspiration in their Limited Warranty. https://www.sony.com/electronics/support/res/manuals/4599/40e69626689f987e884c7569427d0ed8/45991062M.pdf (found under https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4#manuals) Under Sony's warranty it says: "This Limited Warranty does not cover products purchased from sources other than Sony or a Sony authorized dealer (including non-authorized online auctions), or issues due to:... (vii) contact with liquid, heat, humidity or perspiration, sand, smoke, or foreign materials" With that said, there are people that have no issues with sweat (even excessive sweat) while wearing them. So it's up to your discretion. But just be aware that Sony has covered their behinds if something goes wrong with your headphones since their exclusion of coverage is in writing. They won't replace it or service it for you for free.
Answered by Anonymous
- A: AnswerHi Yasmin, thanks for inquiring about the headphones. Yes. You can plug the WH1000XM4 into your computer using the supplied headphone cord. Regards, Erin
Answered by SonyListens
Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
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Reviews
Rating 4.7 out of 5 stars with 10819 reviews
4.7Rating by feature
- 4.9Sound Quality
Rating 4.9 out of 5 stars
- 4.8Battery Life
Rating 4.8 out of 5 stars
- 4.8Connectivity
Rating 4.8 out of 5 stars
22 expert reviews
Customers are saying
Customers frequently mention the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have concerns about connectivity issues, microphone quality, touch controls, the accompanying app, and volume levels.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Rated 4 out of 5 stars
Excellent headphones
If you aren’t planning on spending 500 dollars on a pair of Airpods max this is the best option available. Pros: -Easy controls in-app on Android or iPhone. -Wired option. (Aux) -All-day battery. -GREAT bass and mid-tones. -Solid build quality. -Comfortable during standard use. -Noise canceling is way better than any other headphones I’ve used (better than ANY airpods). Cons: -Treble is slightly lacking compared to bass (still sound amazing). -Touch controls are difficult and iffy. -A little chunky(if you like to lay down while using headphone they’re pretty uncomfortable). -Transparency mode SUCKS compared to airpods pros but on their own its fine enough not to bother me. I love using these headphones, the only reason I didn’t leave five stars was because of the transparency mode.
Posted by DylanB
Rated 5 out of 5 stars
Exceptional Sound and Comfort: The Sony WH-1000XM
The Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are nothing short of a game-changer in the world of audio. Having used them extensively over the past few months, I can confidently say they live up to—and even exceed—their reputation. Design and Comfort: The first thing you'll notice is the sleek, modern design. The silver finish is both elegant and understated, making these headphones look as premium as they feel. The build quality is top-notch, with plush ear cups and a comfortable headband that allow for extended listening sessions without discomfort. Whether you’re on a long flight or simply working from home, these headphones will keep you cozy. Sound Quality: When it comes to sound, the WH-1000XM4 excels. The audio performance is nothing short of spectacular, with deep, rich bass, clear mids, and crisp highs. The Adaptive Sound Control feature is particularly impressive, automatically adjusting the noise-cancelling based on your activity. Whether you’re in a noisy café or a quiet room, the sound experience remains consistently immersive. Noise Cancellation: Sony’s noise-cancelling technology is among the best available. The WH-1000XM4 effectively blocks out ambient noise, allowing you to focus on your music, podcasts, or calls without distraction. The noise-cancelling can be customized to suit your environment, and there’s even a feature that lets in ambient sounds when needed, ensuring you stay aware of your surroundings when required. Battery Life: The battery life of these headphones is exceptional. With up to 30 hours of playback on a single charge, they easily outlast a full day of use. The quick charge feature is a lifesaver, giving you up to 5 hours of playback from just a 10-minute charge. Additional Features: The WH-1000XM4 is packed with features that enhance the overall experience. The touch controls are intuitive and responsive, making it easy to manage your music and calls. The voice assistant integration works seamlessly, allowing for hands-free operation. Plus, the Speak-to-Chat feature automatically pauses your music when you start speaking, then resumes playback once you’re done. Conclusion: In summary, the Sony WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are a standout product that sets a new benchmark for high-end headphones. Their combination of superior sound quality, effective noise cancellation, and remarkable comfort make them a worthwhile investment for any audio enthusiast. If you’re in the market for top-tier wireless headphones, look no further—the WH-1000XM4 is a stellar choice.
This review is from Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Posted by Allu
Rated 5 out of 5 stars
BEST HEADPHONES EVER
I LOVE THESE HEADPHONES. I’ve always been a person who loves music and wants to just relax and be in peace. These headphones are just that, the sound quality, features, noise cancellation and so much more. Another thing I love about these headphones is that it is very adjustable and comfortable on the ears, i’ve had many problems with other headphones that weren’t like that. Also I love how you can simply pause the music by putting your palm hand on the headset it’s so easy and very useful if someone needed my attention. Lastly, the battery life is amazing, I listen to music 24/7 and needed headphones that lasted all day and these are it! But overall you should buy these, DON’T OVERTHINK IT !!!
Posted by LAY1