Whirlpool - 24" Tall Tub Built-In Dishwasher - White

This dishwasher was purchased by our landlord on 7th of September, 2016. Order number - BBY01-787985091300. 1. It didn't work even for 1 year. On July 15th, 2017 this dishwasher just stopped working. We scheduled a service appointment which is still covered by Whirlpool warranty. But this was just the beginning of the worst customer experience ever. 2. On July 22nd, 2017 their technician came, told us that we need to pull it out from our kitchen. We kindly asked him to wait while we can quickly do it right now - he rejected to wait and just went away. Let's say this was our fault and we didn't know what needs to be done initially. 3. Next service appointment was scheduled on August 3rd, 2017. Yes, their time slots are horrible. On that day their technician came, told us that he fixed the issue and immediately left without proper testing of how this dishwasher operates now. When we tried to run a cycle the dishwasher even did not start. We immediately called their service center and asked to call their technician and ask him to come back. Unfortunately, their people are very "fast" and this didn't happen. Well, a new service appointment was scheduled on 15th of August. 4. On 15th of August the same technician came, did some investigation and told us that there is one part in our dishwasher that needs to be replaced, he will order it now and when it will be shipped he'll come back to us and finally fix our dishwasher. 5. A new service appointment was scheduled on 29th of August, 2017. Instead of their visit they called us with the information that the replacement part was not yet delivered and they kindly rescheduled our appointment to a new date - 7th of September. 6. On 7th of September they called us and explained that there was a need to replace 2 parts and they for some reason ordered wrong parts, not compatible with our dishwasher. A new service appointment was scheduled on 18th of September, 2017. 7. On 18th of September we called their Service Center and asked to confirm the appointment. They told us that everything is good and their technician will visit us shortly. We took another day off at work and started to wait. When their technician didn't came to us at the confirmed time we called their Service Center and politely asked for how long we have to wait? And their answer was unbelievable: "Unfortunately, the replacement part that we received for your dishwasher was delivered to us damaged...So, we have to reschedule your service appointment once again". This is what they told us despite the fact that they confirmed that everything is good and on time 2 hours prior the visit. This is a nightmare customer service and a horrible product which didn't lasts for 1 year. There are already 2+ months passed since they are trying to fix the dishwasher and still counting. Our advice is never buy anything from Whirlpool because of their poor quality and the worst customer service ever.

So for the price I paid this appeared to be the best option, I searched online a lot. And better yet, it went on sale after I ordered it so Best Buy issued me a credit for the difference. I did the installation myself and compared it to the 20 year old Kenmore I was replacing. The Whirlpool is not as solidly built, a lot more cost efficiencies obviously, lots more plastic and thin gauge metal. There is also almost ZERO room to work under the dishwasher once you get it into the cabinet, so hopefully you can get everything connected before you slide it in. The water inlet is 3/4" - not 3/8" like your water lines under the sink are. This dishwasher does not include an adapter, so you'll need that. And the only way to get one usually is a "kit" with other things you don't need, so add 20 bucks to the price of the dishwasher. Drying aid - they harp on the need for this in the owner's manual. I ran it the first time empty and in fact it was full of condensation on the inside at the end. So, if you had a dishwasher you were using only detergent in you'd better plan on that drying aid stuff in addition now if you want dry dishes. Sound - I saw a couple comments about the noise level. This unit is no quieter than any other dishwasher. It's the same as the old one it replaced. There is a big "blanket" of insulation that comes with it, which is not sized to fit it and not properly set up to secure it when you slide it into place. I had to put some tape near the edges and cram it into the cabinet space. That blanket thing is probably an attempt to cut sound down, it makes it not unreasonably loud but not whisper quiet either.

Our last dishwasher lasted 18 years. Did extensive reading on reviews/repairs on several different brands. We settled on this one due to both pricing and reviews. Priorities were pricing, quality and it does what it was designed to do...clean. We have had this new one for a week. 1. Installation was a piece of cake, even for a gal. 2. Reasonably priced - as we've learned that with dishwashers price is not indicative of quality. 3. Reviewed rather well compared to other brands and models. 4. Very quiet - This was not a selling point for us. We did, however, add the insulation from the old one on top of the new one and secured it....'stealth mode'. 5. Dishes come out very clean but we are 'prewashers'. As a chef, I know that even commercial dishwashers use a prewashing before they go into the dishwasher. 6. Dries thoroughly - we use the rinse aid as recommended. Dishes, even the plastic ones and top rack items are completely dry (every time). 7. It has several features but we are not a bells and whistles people so we just use the regular settings. 8. We cook most of our meals at home from scratch. The machine is large enough that it will accommodate all the dishes we use for the entire day in one load. We like the silverware basket on the door and that there is no tower in the center that takes up so much space like our old one did. Hoping we get 18 years out this new 'maid'.

I purchased this dishwasher to replace my 15 year old GE dishwasher. I shopped for price, color, and quiet. The dishwasher was easy to install provided youpurchase the installation kit (additional charge). The silverware tray is flimsy and comes off the inside of the door to rest on 2 plastic prongs attached to the end of the bottom tray. It has 2 rotating water blades which helps clean. The cycle is really long so I recommend the 1 hour cycle to save water and power. The drying element doesn't work very well as the dishes are still damp when it finishes. All of my dishes come out nice and squeeky clean but we do rinse and brush them before placing them in the dishwasher, which believe helps. The best feature's are the sleek look and the ver VERY quiet cycles. I have a great room with a pass through opening to my kitchen so with our old machine we could only run it at bed time or in the morning when no one was watching TV in the great room. I run it on the one hour cycle without heat drying and leave the dishes inside until it cools, they are just as dry as when I select the heat drying cycle. Overall for the price it is a very good dishwasher.

It is VERY quiet and I like the 1-hr. wash, which seems to be doing a good job (I always thoroughly rinse dirty dishes before placing them in the dishwasher). I've only used this machine about 5 times so far, so it might be too new to rate its performance. I do NOT like the way the latching mechanism works and I don't care for the looks of the grab handle. Perhaps a towel bar would have improved the looks of the machine, but that was only available on the more expensive unit with the stainless steel tub. Thanks to the layout of my kitchen, this white, plain-looking unit is not visible when you walk into the area. Have had to press the Start button twice before it lights up to proceed--we now know to press harder on the second attempt. I really dislike the way the door doesn't drop all the way down when you open it and do not like to have to pull out the bottom basket in order to weigh it down! We are used to having the silverware tray on the door; however, because of the protruding soap dispenser, table knives interfere with the removal of the tray from the door. We learned not to put any knives in that area of the tray. I liked my old Whirpool much better (except for the dial--the push button start is so much better). I can only hope to get the same 22 yrs. of service out of this new machine. I have stayed with Whirlpool appliances because they have been so trouble-free in my present home. I hope by the time I need a new range, microwave, and refrigerator, they will be more attractive than this plain-looking dishwasher.

We bought this dishwasher to replace that one that came with our house (also a Whirlpool). We installed this ourselves (no, we've never done that before) and it was pretty simple. I never thought I would say that I looked forward to running the dishwasher but I do! I've not had any issues with this dishwasher after more than a year of ownership. My dishes are always clean (and I admittedly barely or don't rinse anything before I put them in there) and it's pretty quiet. I know a lot of people always write about how loud or quiet a dishwasher is and all I can say is that if you're right next to it, you know it's running but if you're a few feet away from it, you would have no idea it's on. I really don't have any complaints and I use the dishwasher at least 4 times a week. I think I've only had to buy 3 bottles of rinse aid (it really does help make a difference despite my skepticism) so it's very economical in terms of use. The outside door is easy to clean and surprisingly, it's not a fingerprint magnet. Highly recommended and I'll definitely buy a Whirlpool the next time around.

Went to the open box warehouse event to replace our dishwasher AGAIN! We went the middle of the road route last time- not the most expensive and not the cheapest and we still ended up repairing the washer once and decided not to put more money into it. So this time we decided to get the cheapest one we could find and consider it disposable. Saw this one and liked the price so decided to take a chance. Works well (though we do clean/rinse our dishes prior to loading them) and is VERY FAST - heavy cleans in an hour compared to 4 hours for our LG, and haven't noticed any difference. Noise level is acceptable for us, we usually start in before everyone leaves for school/work anyway but even if we are home, it's not disruptive in any way and we have a kitchen/great room TV combo. Also like the Clean indicator light, which our prior twice as expensive LG did not have ( a little thing but we were constantly asking if the dishes were clean or dirty- maybe cause we clean them off so well before loading). Overall, happy with the purchase and performance AND THE PRICE..

Overall, I am very happy with Best Buy and the Sales Associate that helped me, so this review in no way is intended to reflect poorly on them. About the dishwasher. This dishwasher is replacing my previous Whirlpool dishwasher that only lasted 2 1/2 years. It matches my other appliances and looks better than the last one. That said, the trouble begins during installation. While what you see on a daily basis looks great, the installation SUCKS! Whirlpool has crowded the fresh water line into the other plumbing making it difficult to work with--but that's the easy connection. The drain tube is nearly impossible to connect. I have six significant cuts on my hands and forearms due to all the sharp objects the installer is required to manipulate around during the installation of this tube. It's poorly located amongst knives. It uses a pair of straight-connects that once installed sharply elbow, (why not just use an elbow and make installation easy?). And, the hose was shorter than the previous hose by a foot which aided in my frustration. Next, installation requires the use of a flat and Philips head shrewdriver--oh and that stupid star driver if you want to hook it up to the electricity. WHAT THE @#%$?!? Overall, I'm so angry at the product at install that I hate the machine. Luckily, I'm building a new house and this one won't be used by me. I will also not buy any Whirlpool appliances for our new house. Kenmore, you're out too--and so is any company who uses this design. I'll pay extra for good design and better reliability.