Q: I want to join Visible. What should I do next?
A: Joining Visible is easy. You can bring the phone you already own, or shop unlocked phones that are compatible with Visible. Then simply choose one of our Visible SIM Kit bundles sold at Best Buy. You'll be guided through the rest in the Visible app, or we'll assist you in store at Best Buy.
Q: Is my device compatible with Visible's service?
A: Great question! Simply visit visible.com/retail/compatibility to check if your phone (or smartwatch) is compatible.
Q: What if my phone isn't compatible with Visible?
A: That's okay! You can choose from a variety of unlocked phones from Best Buy to use with Visible service.
Q: Is there a benefit to joining Visible through Best Buy?
A: Absolutely! Best Buy now offers exclusive new member pricing for 12 months on Visible+ and Visible+ Pro plans. You save $5/mo. on the Visible+ plan and $10/mo. on the Visible+ Pro plan.
Q: Do I need an eSIM or physical SIM to switch to Visible?
A: It depends on your phone: some newer phones take eSIM or physical SIMs whereas some older phones take physical SIMs only. Good news is you don’t have to guess — each Visible SIM Kit bundle includes both an eSIM activation code and a physical SIM. The activation process will walk you through which one to use for your specific phone.
Q: What is Global Pass?
A: Global Pass provides international roaming benefits to members on the Visible+ and Visible+ Pro Plans. While traveling internationally, Global Pass allows you to make and receive phone calls, use data and access hotspot service like you would normally do, without the need for a different SIM card. Global Pass offers coverage in over 140 countries. To learn more, visit visible.com/globalpass.















