2-Year Geek Squad Product Replacement

I am exceptionally pleased with the service I received in the store when purchasing this product. I am a senior citizen and am somewhat still tech challenged and the representative that assisted me with the purchase was professional and very helpful. He did not try and sell me something that was above my need and thoroughly explained which router would work the best for me. Also the tech that came and connected everything for me was also exceptionally professional and helpful. She thoroughly explained everything to me and even got me connected with my cox internet.

I usually think about whether or not I want to spend the money on the protection or not and is it worth it. Then I ran into an issue and found out I didn't get it. For anything that is expensive or I don't feel like dealing with added hassle I go ahead and get the geek squad protection so I can just go in and get it handled no problem without having to deal with company over phone.

I was skeptical when I bought my first Best Buy protection plan two years ago. I brought back my router after 20 months, they replaced my router with a newer model - no questions asked. Best Buy even prorated the 4 months of protection that I didn’t use (a small refund). So for my replacement router, I bought the protection plan again.

I don't go home without it. Other retailers will push their protection plans on you and it's always smoke and mirrors. Geek Squad? Not at all. It's there when you need it and I have needed it multiple times. I love not having to deal with a manufacture and their "1 Year LIMITED warranty". I let Geek Squad handle all that for me.

The techs at Best Buy are very helpful and tried their very best to fix my computer without having to reload Windows. They did not succeed but they sure gave it a good try. I was very impressed as they explained things to me as I am 74 and need simple good explanations, which they did. I did purchase the extended service but have not used it yet.