I’m a big guy 6 foot one, 320 pounds. This bike has a very comfortable ride. The frame rims are all very well put together. The cons have been the screen. It’s very small and it’s not reading correctly. The battery splits in half when it gets low so it’s hard to tell what level it is the center of the batteries is empty while being full and low are both lit up. Also it’s impossible to read the numbers they look like all eights. From my size the motor is pretty much useless on really big hills, but I can downshift easily and I had a lot of pedal power but for most regular hills, it is quite comfortable to pedal. The only other problem I’ve had is the gear shifter does not go into the seventh gear. I’ve had to adjust it. The pros easy to shift. Great push button breaks are quite strong. The frame is incredibly strong. If you’re a big guy like me make sure you tighten down the screw on the seat once you have it where you want it otherwise it will keep slipping down, no matter how tight you make it, but the set screw works perfect.

It looks good, and I assembled it quickly. But when I connected it for the first time, it gave me an error E30. I immediately went and returned it. It's a good thing I bought it on Best Buy. Otherwise, I would have had to deal with the hassle of sending it back.

After six months of riding, this bike is absolutely awesome—fantastic quality, just as advertised! I bought both the step-through and regular models, and they’ve been flawless: the powerful motor handles hills and rough terrain with ease, the 3” fat tires grip perfectly on gravel, sand, and trails, and all features—including the rear lights—work exactly as they should. The step-through (perfect for me at 5’7”) and regular version (ideal for my 6’1” partner) are both easy to ride and can hit 20 mph without breaking a sweat. Plus, the customer service has been outstanding. We love everything about these bikes

So far I love this bike, easy to ride and easy to work the electric part. I highly recommend it for anyone, but understand that electric bikes are heavy so be careful picking them up.

DO NOT BUY ANYTHING FROM THIS COMPANY!!! You will never get in touch with them. I am returning the bike because the first time I went to ride it, the peddle broke. I have tried to contact them, because it says to contact them if there is any problem. Not to call Best Buy. They do not have anyone answering the phone. AI is all you and talk to and that is worthless. Worst customers service I have ever delt with.