Customer Ratings & Reviews

The sound is very nice and clear. You can hear enemy foot steps very clearly. I tried a lot of headsets for my PC. Settled on these. The design is very futuristic looking. The touch commands are great and add to the futuristic look. Definitely out of this world.

✅️PROS: ✔️allows an option for you to enhance your immersive surround sound experience via the Dolby Digital app (up to 7.1) ✔️the Alienware Command Center & Alienware FX software gives you the ability to customize colors ✔️Noise canceling (AC) function works very well (can be turned on/off) ✔️features Tri-mode (wired, wireless, or Bluetooth) which allows for continuous and uninterrupted gameplay ❎️Cons: ✖️the headset can slip off easily (I have a big head) ✖️sometimes I experienced an issue connecting via wireless if the Bluetooth was on ✖️product has some unnecessary bloatware Overall, I would still give the Alienware AW920H Tri-mode Headset a solid 5 [⛧️‍⛥️‍⛧️‍⛦️⛧️‍] Stars!

It's all the description said it was and the price was right! Excellent noise cancelling, can be wired to your cell phone, charge last long, charges fast, light weight. I am very happy with this purchase and would recommend it.

The shape and the light are pretty cool, and the sound is great. However, the ANC isn’t good enough as the competitors.

I have tried almost all the different high end gaming headsets and I can safely tell you this is the best I've experienced. Even better with all the awesome features like Bluetooth connectivity, active noise cancellation, finger swipe controls on the ear muffs, RGB lighting etc.. This thing is just perfect. All the bells and whistles

These Alienware headphones are amazing. Along with the active noise, cancellation, and the option to switch between Bluetooth on devices and using the dongle for connection through computers it is unmatched and unparalleled. I would highly recommend buying this. I would buy it again if I would have to.

Recoment 100%..only alienware product..too of line headphones using to whath movies...recomend only alienware headphones

Works very well, can hear very well, the mic is crisp sounding and the headset is sleek

Very good good sound quality on the cell phone and more so on PCL

It was better than I expected!!!!!!!!!!!!!!!!!!!!!

Amazing! I enjoy so much this headset, best investment ever!

Love them! Fits perfectly and it really cancels noise!

when I first purchased this headset I was pleased with it, but after a couple of months the right speaker fell off the unit, leaving it hanging on by wires. I snapped the speaker back in place and continued to use the headset, with the speaker falling off, for about another month until the right speaker stopped working and the headset would not power up at all. I returned that headset to BestBuy and exchanged it for the same model. This was in May '23. It is now August 3 23, and I am about to return this 2nd headset for the EXACT same issues. the right speaker is falling off. Battery life is nowhere near 30 hours. Its more like 8 or 10. I have all alienware accessories (mouse, keyboard) for my alienware laptop, and I've replaced every accessory at least once. this will be the 2nd time I am replacing this headset. I will not be replacing them with an alienware headset, which I am not happy about.

I went through 2 of these and am very disappointed. I have an Alienware R16 computer and a widescreen Alienware monitor, both of which I'm very happy with, so I figured go with an Alienware headset despite some worrisome reviews. Bad choice. The battery went dead in the first pair within a month. I returned them no problem. The new pair lasted just long enough so that I could no longer return them. The attachment point between the headset and the ear piece would slip out, see picture. I lived with that for a while, but then the battery once again died and will not recharge. So I'm now having to buy a different brand.

One of the best headsets i’ve had in a while. I love how i can connect it anyway i want.

So flawless and comfortable!! Incredibly compatible with an Alienware PC

Headset earpiece connection is fragile and broke under normal use within a few uses. Dell service will not replace under warranty if the issue is not a software issue.

after 8 months its broken. cant replace it so im stuck with a broken earphones. its also staticky sound so not a fan.

The Alienware AW920H is hands down one of the best gaming headsets I’ve used! The sound quality is incredible, with deep bass and super clear highs—whether I’m gaming, watching movies, or listening to music, everything sounds crisp and immersive. The Dolby Atmos support really makes a difference in FPS games like Call of Duty and Apex Legends—footsteps and directional audio are spot on. Comfort-wise, these are super comfy for long gaming sessions. The ear cups are soft and fit well without feeling too tight. Battery life is solid—lasts a good 30+ hours on a charge, and I love the fast USB-C charging. The wireless connection is flawless with zero lag, and you can even switch to wired mode if needed. Only small complaint? The mic quality is decent but not amazing—it’s fine for gaming and calls, but if you’re streaming, you might want a dedicated mic. Other than that, this headset is 100% worth it if you want top-tier sound, comfort, and wireless freedom!

Decided to upgrade my headset for my computer and after looking for a whike decided to get theses! Definitely is a great choice they sound amazing I can wear them for long periods of time and it doesnt hurt my head or ears. Headset is super lightweight sometimes you dont even notice it. Build quality is really good made me metal and everything has held up.Sound quality is super good especially for a gaming headset the hi-res audio really goes above and beyond.Quick set up process was ready to go some sources say not to update the headset but just do whatever you feel right. Only con is it doesnt disconnect sometimes but connects back really fast.Others complained of the static noise its literally just the noise canceling doing its job boocks out a lot of things and gives you a better experience 10/10 definitely should get