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Rating 2 out of 5 stars with 1 review
would recommend to a friend
- Rated 2 out of 5 stars
Wrong cord sent
DOROTHYM Posted
The product works fine now and is a great addition to my workspace. But This Refurbished product came with a ANKER Z cord which I did not notice until after 4 hours of troubleshooting and then after sleeping looking at a u tube video where they opened the box and I noticed the cord was different. Then I had to call Best Buy and then ANKER to get them to send me the correct cord which took another week to resolve. Once I had the correct cord the Hub worked perfectly.
I would recommend this to a friendBrand response from Anker Team
Posted
Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@anker.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,