
I was a bit hesitant to buy a refurbished phone, but Best Buy’s Geek Squad certification gave me confidence—and I’m so glad I went for it! The phone arrived in pristine condition, with no visible scratches or dents. It was packaged securely. Performance-wise, it runs just like a brand-new device—fast, smooth, and with great battery life. I’ve had zero issues with functionality, and all features (camera, touchscreen, Face ID, etc.) work perfectly. What impressed me most was the thorough testing and quality assurance from Geek Squad. Knowing that it went through professional inspections gave me peace of mind. Plus, the price was significantly lower than buying new, making this an incredible deal. If you're on the fence about buying refurbished, I highly recommend it—especially from Best Buy’s Geek Squad. You get top-notch quality, great savings, and reliable support if needed. A fantastic purchase!
This review is from Apple - Geek Squad Certified Refurbished iPhone 12 Pro 5G 128GB - Graphite (Verizon)
Posted by Isabella
I got this phone for my mom. It’s amazingly good! She likes it. It looks like a brand new one. Very well maintained and refurbished. Thank you for the affordable good phone. I also got iPhone 13 promax after this one for I was very happy with the purchase first time. Once again thank you.
Posted by SeifudinG
The phone came in a plain box with the wrong charging cable. The phone is in good condition, I will be connecting with Best Buy for a replacement cable.
This review is from Apple - Geek Squad Certified Refurbished iPhone 12 Pro 5G 128GB - Graphite (Verizon)
Posted by Gwen
Customers express satisfaction with the condition of the Geek Squad Certified Refurbished iPhone 12 Pro 5G 128GB. Many reports praise the phone's excellent condition upon arrival, noting that it appeared new and functioned perfectly. The device arrived in pristine condition according to several customers. There were no negative customer comments regarding this product.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.