Customer Ratings & Reviews

Excellent phone. I am on the public beta program and enjoying testing the new features and versions of IOD as they become available. Excellent camera!

The Apple iPhone 16 Pro, available through Verizon, offers a compelling blend of advanced features and performance. Design and Display The iPhone 16 Pro showcases a sleek titanium design and a 6.3-inch Super Retina XDR display with minimal bezels, providing an immersive viewing experience.  Performance Powered by the A18 Pro chip, the device delivers exceptional speed and efficiency, handling demanding tasks and applications with ease.  Camera System Equipped with a 48MP Fusion Camera and a 5x tetraprism zoom, the iPhone 16 Pro captures high-quality photos and videos, offering versatility for various shooting scenarios.  Battery Life The device boasts impressive battery longevity, with up to 27 hours of video playback, ensuring it meets the demands of daily use.  User Feedback Verizon customers have rated the iPhone 16 Pro at 4.0 out of 5, with 66% recommending the product. Positive reviews highlight the device’s performance and design, while some users have reported issues with customer service and order fulfillment.  Conclusion The iPhone 16 Pro on Verizon stands out with its premium design, robust performance, and advanced camera capabilities, making it a strong choice for users seeking a high-end smartphone experience.

Great new IPhone 16, best camera ever. The phone is fast, the pictures are amazing and it works so much better than my 13. The battery lasts 10Xs longer than my past phones Its truly my mini computer

[Employee of bestbuy] This phone is truly the best of the best. In terms of the screen size, how powerful it is, and how enjoyable it is to use, the iPhone 16 pro is definitely my favorite so far. Especially with the new apple AI intelligence features. It’s extremely durable! Worth every penny!

Great phone. I upgraded from an iPhone 8 and this one is much better. Battery life was 45 minutes on my 8 now I get all day. Pretty cool when you think about it.

I recently visited Best Buy to purchase the new iPhone 16 Pro in Black Titanium, and I had such an amazing experience from beginning to end. The customer service at this location truly exceeded my expectations. As soon as I walked in, the staff greeted me warmly and made me feel welcomed right away. Choosing a new phone can feel overwhelming, but the employees made the whole process incredibly easy. They took the time to explain all the features of the iPhone 16 Pro, broke everything down clearly, and helped me understand what made this model the right fit for me. They were patient, knowledgeable, and never once made me feel rushed or pressured. What impressed me most was how above-and-beyond they went after I made my choice. They helped set up my new iPhone, transferred my data, and made sure everything—from apps to settings—was working perfectly before I left. They answered every question I had with a great attitude and made sure I felt completely comfortable with my new phone. The entire experience was smooth, professional, and honestly enjoyable. It’s rare to find customer service that genuinely cares, but this Best Buy location absolutely delivered. I walked out feeling happy, confident, and excited about my new Black Titanium iPhone 16 Pro. Highly recommend this store to anyone looking for not just great products, but truly outstanding service. I’ll definitely be returning for future purchases!

I’ve been loving this phone since I’ve switched from the 12! It was a big jump but it’s worth it, the battery life, screen and camera quality along with the new iOS features make it worth while

I give the phone five stars. Purchased through Best Buy online and picked up in the store. Was unable, though, to activate it on my cell network by myself and had to go to the Verizon corporate store, due to some "techi" issue between Best Buy's website and Verizon, so this was inconvenient. However, now that it's all straightend out, I love the phone.

Upgraded from a 13Pro & it’s quite the difference. Mainly the battery life & camera stick out to me right away.

Great phone and camera quality. I love the size. It is not too big and the screen is adequate.

It is surprisingly close to the size of my iPhone 13 work phone even though it has a larger screen. I wish the giant cameras were smaller and the whole thing was lighter.

iPhones for the whole family. Keeping connected with everyone and having compatible software for all my Apple products is a great benefit.

I love the phone but there are a few things I need to do before I am really confident with it. Much easier to use and a lighter touchpad and screen. I know I will make mistakes but that’s part of the process in learning.

I have used iPhones from Apple since the iPhone 5. iOS software is much easier to use than Android to me, and works beautifully with all my Apple devices, The iPhone 16 Pro is an amazing device, and meets the needs of the average person very well. I highly recommend it.

Absolutely love my iPhone 16 pro. I have been an Apple user for several models, and this is the best so far. The experience of buying at Best Buy is amazing -- great staff and service each time. Incredibly helpful with the start up of the new phone and ensuring I understand the trade in process.

Very great phone and easy to use. Would recommend to everyone

Love this phone, been the best one yet that has came out!

Awesome phone fast great camera good battery life durable

I had an iPhone 14 Plus. Can tell the difference. The camera is good and I like the "Clean Up" feature for photos. I also like the size that it can fit in my hand.

Upgraded from the 14 Pro as trade-in value for it was good. Enjoying the upgrade, longer battery life and new features on the 16 Pro. Also, wanted to upgrade before the prices of iPhones potentially increase.